Reviews for Market - Marketplace WordPress Theme

Reviews for Market - Marketplace WordPress Theme

Cart 354 sales
Well Documented

17 Reviews

for Customer Support

theme looks great on a preview, but there are a lot of bugs inside.
Cannot remove items from card,
updated it and all layout ruined, rolled back and now thinking what to do.
Checkout form is poor, I have to customize it manually.
I cannot put several prices with the description on item page, because if I put the description it it seems to be superimposed on one another.

for Design Quality

I had written a poor review earlier based on customer service... which I can't seem to find and delete. When I first asked for help the developer had been swamped with other work so had not been very responsive -- initially -- however they more than made up for it in helpfulness later. The theme is elegant and customizable (though with more documentation there would be less need for support tickets). My one recommendation for a future upgrade would be to make it easier to choose to display decimals for the prices. Even if you do round up the price you charge, once you add taxes your total is likely to have decimals -- the check-out total should display the actual amount charged... not a number rounded to the nearest dollar. Other than that I'd give this theme 5 stars...

for Customer Support

Was very excited about this theme, looked great, was exactly what I was after.

However there are major issue with the theme.

1. The custom fields plugin needed to run the site needs a paid update to work correctly with WP5.
2. Items cannot be removed from cart if a user adds them.

Have emailed the developers about the issues multiple times and still no response. Very disappointing.

Author response

Hi. Do you have Market version 3.8 installed? It also ships with the latest version of the plugin (free).

for Bugs

This Theme is worst And Full Of Bugs

Author response

Please open a ticket at https://help.pixelgrapes.com so we can offer help.

for Customer Support

Hi, the theme is fantastic I can’t complain about that. What I do find off is I have sent a support ticket and posted on the comments page about a problem with the cart, IE not being able to remove items but have not heard anything back. Got the email saying that the support ticket has been received but as yet not heard back from the dev team.

As I say the theme looks stunning, it renders beautifully just at the moment let down by customer support

for Customer Support

Really poor support, you'll get 0 answers or help. Even though the theme is made for marketplaces, you will have to pay additionally 300 dollars to implement a multi vendor system. This is not being specified enough. I wouldn't call this a fraud, but it is definitely a very poor experience.

Author response

Hi, I don't see a support request? Did you click on the support tab? Or go to http://help.pixelgrapes.com Please submit a ticket and we will be happy to help.

for Design Quality

Everything about this theme is amazing including the support!! thank you!!

for Design Quality

Absolutely Love this product - you guys are amazing

great, easy, fun, interactive, everything was thought of!

thanks
Ross

for Flexibility

Too limited of a back end and member UI to be a legitimate marketplace solution - nice front end though.

for Feature Availability

Not as customizable as I was expecting. The theme relies on a third-party plugin, but it's an extra $50 (USD) if you want to use the version that lets you offer free download instead of charging for them. Bummer! Probably a good theme if you want to only charge for digital downloads.

Author response

Paid add-ons are optional. There are free options to offer free downloads https://wordpress.org/plugins/easy-digital-downloads-free-link/

Cheers

for Other

Template is great. Support was great. Quality stuff.

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