I AM TRYING TO USE THE SUPPORT TICKET BUT THE SYSTEM SAID THAT I DON´T HAVE ANY PURSACHE.
We already have an old ticket from you. Maybe there was an issue with the Envato API recently. Please try again later!
how do i add this template to my Mailchimp account? what file do i upload from the template files?
You can upload the files via the template builder. There are also prepared html files with _mc in their file names!
Hi! I’m trying to build a nl send it through mailchimp. It looks good when received in gmail but other mail clients present problems. What can I do to fix it? Tnx
Please contact us via our knowledge base so we can discuss this further!
Hi. I just downloaded the product. I go into template builder BUT I can’t get a background image to occupy the whole screen. The largest size image you seem to have is called “big intro” but it’s not big at all. Can’t we make it bigger? If not, how do I get a large image into this template.
edit: In mailchimp we add a background image to the header. That’s what I need in your template.
There’s a full size image module you can use. this is the largest possible image size with this template
Yes. That’s the one we have used. So my questio is really – how do we add a background image. Can we add a line code to your HTML as the full size image module is smaller than a bg image?
You can try this method to add custom background images. It’s not a single line though.
Can you please point me to the documentation.
I don’t think I am using this product to the full potential.
The docs are here but you should go to our knowledge base:
Hope that helps!
Thanks for the reply.
The docs are for the plugin. Not sure this is what I need and in the knowledge base I got lost.|
I just want to know how this product helps me.
I have bought it, never used it because never understood how it helps.
This comment is currently being reviewed.
Please find the docs of Market here!
Will this template integrate into Act-On / Litmus Builder?
Since Litmus supports HTML templates this should work. No Litmus specific template tags are available though.
Your download is since weeks INCREDIBLE slow. It’ almost impossible to download. I have a fast line and the problem seems to be your server. Other comments on this topic points to the same problem. Please change your amazon server plan. Best.
If you referring to the download on CodeCanyon please get in touch with Envato as this is not something we can influence
I understand you, but you sold me a product and right now, you can’t deliver. So, it’s kind of your problem too. Please speak with Envato and fix this problem. If you can see here, it’s an old problem:
And Envato is your partner and i’m your customer.
Thank you very much. Best, Juniors
As outlined we do not have any control over their infrastructure and they use Amazon who is industry leader so the performance should be outstanding. It could be related to your personal routing.
The support link is to Mailster and the purchase code for Template Builder 2 doesn’t work on the Mailster support site – it says it’s invalid. The KB is related to Mailster; I don’t have Mailster nor do I have WordPress, I have Joomla. Please advise how to obtain support for Template Builder. Thanks.
Please ask you questions here or contact us via our profile!
Hi. I bought your template. I’m trying to use your template by sending with Mailchimp, BUT it doesn’t work Responsive on Mailchimp. Yes, it does work Responsive on other email software providers but not on Mailchimp. Your page says its Mailchimp compatible. Let me know how to fix it. Thanks.
I purchased it, but I can not download the files from ENVATO, how can I do?
You can download them in the “Downloads” section on themeforest/Envato.
Is that possible to use your builder to create the emailer without using any email services but just download the html and send using gmail?
You can get the HTML of your campaign at any time but I doubt you can import it in Gmail as it doesn’t support HTML import.
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