revaxarts

revaxarts supports this item

Supported

275 comments found.

Hi! Does it works propertly when you send it to hotmail? I have problems with new responsive designs with default template sent by MyMail. Help please. Code like this is showed: <= tr style=”padding:0”>

Hi, thinking of your newsletter builder for an upcoming project. Do you know if its compatible with GroupMail ? Thanks

HI. I just purchased it . But I have no idea how to install the application on our server ? kindly guide ? or how to use the application on your server ?

Hi!

Thanks for your request! I no longer provide support via item comments but only on pre-sale questions.

Please open a new ticket on my knowledge base or try a search as your questions has maybe been answered already.

Thanks for understanding!

This is an automatic reply and your comment will not reach my inbox.
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HELPDESK | NEWSLETTER | TWITTER

Just one query. Can we install it on wordpress as a wordpress theme ?

Pre sales question: Im using amazon sendy and wanted to know if I usew your builder, I can export the html to sendy please? Also can I use your builder to build my news letter and just copy the html code and send it out to my clients?

Hi!

Yes, you can get the HTML from the builder. To change the content like text and images you have to alter the HTMl though.

Hope that helps!
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HELPDESK | NEWSLETTER | TWITTER

Why shall we be forced onto using Mailchimp or Campaign Monitor? I neither like nor use one of them!

Hence, educate my ignorance please but, this theme (including theme manager is useless for any “Independent”. Correct? Wrong?

Hi!

CM and MC are optional. The template builder also outputs “normal” HTML without tags. If your ESP supports HTML email you can import the output. If you use MyMail you can use the included MyMail version (without the builder)

Hope that helps!
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HELPDESK | NEWSLETTER | TWITTER

Hi. I followed all instruction but am not able to add custom colour. I sent a detailed description to your support. Would appreciate a response ASAP. Thx

Hi!

Thanks for your patience!

Please check your mail!
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HELPDESK | NEWSLETTER | TWITTER

Hi. You said you can see old values in the custom.js file. I don’t know what you are talking about because the instruction said to “attach your hex value to the end position” which I did. I added 0E5099 which is my colour.

Anyway regarding my custom color – it is now working but only when I also replaced another colour in the files. You said to replace 00A9E0 in four files starting with ‘all_’ but you also need to replace 00A8E0 (almost exactly the same as 00A9E0) but this was not specified in the instructions.

I also have the following issues:

1. Once I created html code in the third step in the builder, the file won’t get downloaded. I get a message that file is prepared for download and then nothing happens

2. The file will not get uploaded to MC either, although the connection is established and API is working

3 I can only copy and paste the code and create a new template in MC this way and the preview looks OK but I want to be able to download the file and also upload directly to MC

Also…

4. I created sort of “master template” that contains several modules but then while in MC I am not able to delete or duplicate any of the modules. The + and – signs are there but nothing happens if I press them. Also the separator module does not even have the + or – sign. Can you please advise what to do the have the ability to delete/duplicate modules.

I need this solved asap please.

thx

Barbara

it won’t allow me to visit your support page.

i’m just getting the message below: This site can’t be reached

help.revaxarts.com unexpectedly closed the connection. Try: Reloading the page Checking the connection Checking the proxy and the firewall ERR_CONNECTION_CLOSED

I need to know why the “table class – text button, does not show up in gmail for us, is there a work-around or another option?

Hi!

Sorry for the troubles!

Can you check with a different browser? I have no problem so far

http://downforeveryoneorjustme.com/help.revaxarts.com

What do you mean with the “table class .- text button”? Can you elaborate a bit please?

Thanks!
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HELPDESK | NEWSLETTER | TWITTER

Will this work with Sendgrid?

Hi!

Yes, there’s a dedicate plugin available: https://wordpress.org/plugins/mymail-sendgrid-integration/

Let me know if you have any other questions!
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HELPDESK | NEWSLETTER | TWITTER

Have you tested with Lotus Notes?

Hi!

Yes, tested with Litmus.

Lotus Notes 8: http://i.imgur.com/fghdVP9.png

Lotus Notes 8.5: http://i.imgur.com/u0NOzUI.png

Hope that helps!
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HELPDESK | NEWSLETTER | TWITTER

Hello

This template can be used in the Wordpress editor ?? It supports SendGrid ??

Thank you

Hi!

This is a email template and you will not be happy with the results if you use it with the WordPress editor. If you like to use WordPress you should consider MyMail where you can use this template.

If SendGrid supports HTML emails you can copy and paste the HTML.

Hope that helps!
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HELPDESK | NEWSLETTER | TWITTER

Hi.

I was just wondering what your support response time? We are having some issues with how it looks different in different servers but cannot figure out why, ex: buttons are not showing up in GMAIL but do show up in outlook. Your support doesn’t allow for screenshot attachments so wanted to check in to see how long on responses because I will need to send screenshots to explain this more thoroughly.

Thank you!

Hi!

Thanks for your patience!

I was at the WCEU last week and the support queue went up so sorry for the delay

What’s your ticket id? I may push it a bit.

Thanks!
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HELPDESK | NEWSLETTER | TWITTER

How does this work with sendgrid?

I don’t understand the wordpress and sendgrid connection. Please respond. We have been waiting for about 5 days for a response on the support side.

Thank you

Hi!

Thanks for your patience!

This is a email template and there’s no support for SendGrid. I didn’t teste how it works on SendGird but if they support html emails you could try to copy and paste the HTML.

Hope that helps!

Let me know if you have any other questions!
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HELPDESK | NEWSLETTER | TWITTER

Hi, is this template is compatible with outlook 2013?

Hi!

Yes, tested with Litmus: http://i.imgur.com/z65cVgE.jpg

Hope that helps!
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HELPDESK | NEWSLETTER | TWITTER

Hi, thanks for your template.

What is wrong with Firefox? http://i.imgur.com/9RnONF7.png

ok, great!

You shouldn’t rely on the look in the browser to much as they where design to look good in email clients :)

Let me know if you have any other questions!
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HELPDESK | NEWSLETTER | TWITTER

Many people use browser clients like GoogleMail, so I must check it all. ;-)

You’re right! I’ve tested the templates with Litmus and they work on all major clients, also on web.

Keep in mind Gmail doesn’t support media queries at all!

Thanks!
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HELPDESK | NEWSLETTER | TWITTER

Hello there, we’re getting this error in the console when trying to upload to mailchimp:

Regex

Hide network messages All Errors Warnings Info Logs Debug Handled  jquery.js:1 POST http://www.mysite.com/newsbuilder/_templatebuilder/proxy.php 403 (Forbidden)

Hi!

Your page has basic authentication enabled. Please disable it so the script can access your server!
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HELPDESK | NEWSLETTER | TWITTER

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