187 Reviews
I bought a theme from XpeedStudio on ThemeForest, and it has been a complete letdown. While the theme seemed promising at first, I hit a major roadblock when trying to activate it on my live site after months of development.
The activation key provided by XpeedStudio didn't work, and despite numerous attempts, they have completely ignored my emails and messages on Twitter. It's been weeks without any response, leaving me stuck with a useless theme and wasted time and money.
I strongly advise against purchasing from XpeedStudio. Their lack of customer support has turned what could have been a good theme into a frustrating and worthless experience. Don't make the same mistake I did – look elsewhere for a reliable theme provider.
Author response
Hey!
Where did you ask for support? We didn't get any support ticket from you. Did you know we have a dedicated support team? and the support center is https://xpeedstudio.ticksy.com/ .
Regarding license: You need to deactivate the previous activation license to use it for another site.
Please open a support ticket with your URL and issue details to our support center: https://xpeedstudio.ticksy.com/
We will be happy to assist you.
Thanks!
fantastic after sales support. resolves any areas on the theme and ensures our site's reputation is intact amongst the clients.
will recommend anybody to buy from them. good team and good quality work.
Plugins missed and difficult to customize this theme.
Author response
Hi,
Did you follow our theme documentation for customization? Even you didn't contact our support center. We've checked but we didn't find any kind of plugin missing issue in our theme.
If you face any kind of theme issue please don't hesitate to open a support ticket to our support center. We have a dedicated support team to assist you: https://xpeedstudio.ticksy.com/
Thanks!
good
by geaeco 1 year ago
a comfortable design template and good compatible tools
They want you to have the support puchase so they will never make the theme perfect - it will restrict the revenue generated from the support forum. Terrible!
Author response
Hi
Our theme works fine without any issues.. If you face any issues, you have to open a support ticket so we can investigate the issue and help you with this.
If your support has expired, please renew your support and open a support ticket at our support desk.
Regards
by Mbio86 1 year ago
Good support thanks
Very nice and practical theme.
Great theme always upgrade! they are reliable and very competent, if you need help you are sure you can count on them!
Good
Easy to use, even for those who have little knowledge in system languages such as php and others. I would make some adjustments, such as being able to hide the favorite icon and rate a product
This us a pure bullshit theme. so many bugs on this theme. have purchased and never used it cuz random issue. not recomanded
Author response
Hi
This warning due to No category was selected. Our team fixed this on your website.
Regards
