Very clunky and hard to use our team found.
Author response
We are very much concerned about your request as it is not clear what difficulties you encountered. We highly recommend using our Support channel as a means of getting assistance rather than the review area. Please specify the issues you faced. Screenshots are appreciated. They can be uploaded at https://prnt.sc/. Our Support Team will gladly help you with any difficulties, just submit a support ticket at https://support.themerex.net/submit/. We have not received any support requests from you so far. Hoping for your cooperation!
Alot of bugs and very slow customer support to respond
Author response
We are much concerned about your review as the theme has been tested on multiple servers and is fully functional. Our Support agent has provided you with assistance in accordance with our support policy.
If you still have any difficulties, please contact our support team via ticket system to get further assistance with this.
Regards.
The custom support is really good. The service is fast and efficient and the employees are very kind.
Author response
Dear Vivianne,
Thank you so much for your review! We are glad to hear that you are happy with the assistance provided and we'll keep it up.
Cheers
This is a great theme with lot of extras. Since I am new to Wordpress, I needed support, I can tell you that the support is great and very professional ! thank you again, I won't hesitate on my next purchase !
Author response
Hello Anthony,
Really happy to read your review :)
Thank you so much and best of luck with your site!
Amazing customer support. Highly recommend Ancora Themes, especially if you aren't a professional web designer - the support is fantastic!
Author response
Hello Neotek,
This is amazing to read! We are so happy to have another satisfied customer :)
Your opinion is very important for us!
Thanks a lot!
First of all the quality & design of this theme is first class, we had been searching a long time to find a quality massage therapy template..this is it. Second, customer support is also first class nothing is ever too much trouble and very helpful. Would highly recommend. Thank you so much.
Author response
Hello Steve,
Thank you for giving us a perfect rating and for recommending our theme to other customers!
Your comment is very much valued.
We look forward to working with you again in the future!
Warm regards.
Beautiful design and great customer support.
Author response
Dear Regine,
Thank you for choosing our theme, and for taking the time to write a review! We are so glad to hear that you liked the theme, as well as the level of customer support service. We aim to provide a truly unique product, and we are thrilled that we were able to exceed your expectations.
We look forward to working with you again in the future!
