34 comments found.
I really need my license to transfer from staging site to live site ASAP. Can you review the support ticket please?
Hello. Please check your email. Thank you
Hello, just tried to install a blogging app and discovered that this Theme does not support Shopify 2.0 features. I was under the impression that it is a Shopify 2.0 Theme! Is there any update available? Many thanks!
hi sir i need to transfer the Purchase Code license to another domain under the same project. Thank you
Hello. We have supported your issue via email. Thank you
Hello we just paid the 29$ for this and also got a receipt. But nothing is working! We cant Download it and we cant even design anything. Can you please give us some Feedback? We need to design a Website!
Hello. Please visit the download tab and download the theme pack. In case you cannot download the theme package, you need to contact Themeforst support team. If you have downloaded the file package in the download tab, please install according to the instructions in the attached document or online document.Thank you
Online documentation : https://shopifymate.com/documentation/
hello thanks for the reply! A quick question is this just a licence we just bought or something we can freely design?
I’m really sorry because I don’t understand your question. When you buy our theme, it includes all theme packages (You will use it to install on your shopify store). The license is used to activate the theme, each license is used with a single domain. You can also transfer the license to another domain under the same project. Thank you
Bro, I have 2 license and I connected 1 new license to my new Shopify store on the Shopify demo domain, but when I connected the main domain, it said only 1 domain per license. Please fix it.
I just redirect my demo domain, c09b3e.myshopify.com, to the main domain, https://www.favouritemart.com. not done anything wrong and is asking for a new license.
Hello. Please check your email, the support team has responded to you. Thank you
check lemme send you sms from this mail teamyfs@hotmail.com
Our support team will help you this issue. Thank you
Hii, I want to add more options like wishlist, recent views, login, register, changes, refund, orders tab in my account tab on the header how to do that?
Hello. There is no option to add these links. If you want to add these quick links we will assist with a small fee (Because this is custom work) . In addition, we also need to create a “Recent view products” page. This is a separate functional page. We have this section to use for collection page, product detail but no separate page for this function. Thank you
Please check my ticket it’s really important please
Please check your email. Thanks
account tab is not showing in my theme header
How to link different tabs in faq page like order, purchase, shipping?
Hello. Please submit your question in the ticket you submitted, the technical team will help you. We do not support technical issues in comments. If you still have not received a response (after 24 hours, except Saturday and Sunday), please notify us in the comments so we can check the ticket. Thank you
How can I obtain the images and icons in the original template?
Hello. Sorry for the late reply. Please submit your request support via the link : https://1.envato.market/matesupport
The support team will help you next Monday. We are on national holiday (on Friday and 2nd weekend) Sorry for the inconvenience. Thank you for your patience
Hello! I noticed that there are a block called “recently bought” in your demo store. Do I need to install any app to use this section?
Hello. This is an application that is built into the theme and does not require installation. Note, this is just a fake purchase popup. Thank you
Hello, a cordial greeting. I currently have your template installed, it is very easy to install and configure, I have it in SHOPIFY Spanish, but I see that in some buttons there is a text error which says: Translation missing: en.products.product.label_share Translation missing: en.products.product.label_ask_a_question Translation missing: en.products.product.add_to_bag Translation missing: en.products.product.label_faq
Can you tell me how to correct this button text or correct the template, thanks
Hello. We have received your support ticket. We are currently in our country’s national holiday. We return to work on September 4 (next Monday) and will prioritize your email support. Sorry for the inconvenience. Thank you for your patience
Hello, can you please check my ticket. It’s important.
Hello. We do not work on weekends. We will check the ticket and get back to you today. Thank you
Hello, there was a discount a few days ago, and I added it to the cart to purchase. Can I still get the discount again?
Hello. Sorry, the sale ended on 8/13. Currently we will not be able to discount the theme according to Envato policy. Thank you
bro can you please help me too fix some errors on my site i’ll pay you please contact me!
Hello. I checked the ticket and see you send a new ticket after 8pm tonight. We will respond to you tomorrow. If there is an error we will completely fix it for free and help you. Please do not worry.
Our timezone is GMT+7
Thank you
Right now we are at 00:00 and we are out of business hours. We will prioritize your support tomorrow morning. Thanks for your patience
please check your mail too! i’ll send you all errors and screenshot
Yes I have seen your 2 emails. The support team will never forget all the emails you sent. Thank you
yeah i’ll send you also video on mail its easy for you really tysm for great support!
Where i can add favicon on shopify
Hello. Please follow this guide : https://shopifymate.com/documentation/guide/favicon.html
Thank you
Hi, I want to change the Size of Main menu items, where can I do that? Pls help
Hello. Please submit your request via the link : https://1.envato.market/mateshopify
Our support team will help you. Thank you
Dear all.
We’ve seen some of our customers contacting support via the support tab. However, after we responded to these requests, we did not see any response from you. Then there are many customers complaining that we are not responding. Please check out some of the issues below:
1 – Check the email you used to sign up for a themeforest account. Some customers use secondary email to sign up for themeforest account and they forget that they have this email and never check the inbox of this email.
2 – Some customers use email server (eg example@yourdomain.com ) But your server is down, or domain expired, so you don’t receive our email
3 – Some other reasons due to our response Email being classified as Spam by Gmail (Very rare in this case) or Promotion Email and not appearing in the main mailbox. Please double check these sections.
Thank you
Nova Creative Team
Estoy interesado en compra un tema, pero tengo la duda si este lo puedo obtener definitivo o solo es por 6 meses y me lo quitan?
Hello. You buy the theme with a lifetime license, with no monthly fees. You get 6 months of free support. Thank you
wow muchas gracias!
Thank you
Can we increase the size of logo and the font size of main menu?
Hello. We have received your request for support. However today is Sunday, our company does not work on weekends. We will assist you next Monday.
Have a nice weekend
Thanks for your patience.
Speed and performance is not very good. Your default demo get 30 points on mobile and 46 on desktop.
Hello
Please see some test results below:
https://prnt.sc/EQzrvPKAw_us Mega shop ( With many banners, images, and product numbers displayed on the homepage )
https://prnt.sc/z9rfMFk_pKI9 Drone Shop with lots of images, lots of auto play videos (Usually themes with a demo video section can’t have fast page loading speed, no matter how optimized the code is) :
https://prnt.sc/RuRXmmGXZIul
Thank you
If to make a demo with impressive page load test results, we will choose a minimalist style demo, low image size and no video section. We also appreciate your comments to improve the quality of the theme better in the future. Thank you very much
Hello! I have a pre-sale question: I really like your theme but I realized that the main heading tags (H1, H2) are missing on many pages (e.g. collections, blog). Can I add and edit the headings manually or does it require modification in the codes? Thank you for your answer in advance.
Hello. Thank you for reporting this issue to me. In updated version 1.3.2 we fixed this issue and released it. However, on the demo it doesn’t seem that this problem has been fixed. I asked the technical team to fix this issue on the demo. Also in the process of using the theme if there is any problem you need to support, the support team will assist you quickly. Best regards
Thanks a lot, I really appreciate it. For now, I am convinced that Mate theme could be a good choice. 
Best regards
Thank you very much.
