Support for Mate - Multipurpose Shopify 2.0 Theme

Support for Mate - Multipurpose Shopify 2.0 Theme

Cart 490 sales
Recently Updated
Well Documented

Nova-Creative supports this item


This author's response time can be up to 1 business day.

Popular questions for this item

[IMPORTANT] Error message: “File must be a .zip less than 50 MB”

This is a common error when customers download the theme package and upload it immediately with this theme package.
First, please extract/unzip the theme package you download from themeforest. The installation file is located in the Theme folder.

Please read installation instructions HERE

[IMPORTANT] Why am I not getting a response after submit request support?

Normally we never respond more than 12 – 24 hours after you submit a support request (Except Saturday and Sunday). However, there are some cases where we have responded but customers reflect in the comment that they have not received any emails. Please check some issues:
1 – After you submit a support request via the support tab, we will respond via the email you used to sign up for a Themeforest account , please check this email. We encountered many cases where customers did not remember the email used to register for a themeforest account, or used an error email (maybe due to expired domain, faulty server hosting…) so they did not receive a response from our support team.
2 – Please double check the Spam Box section, it is possible that for some reason the email has been queued as spam mail.

What Is The Support Time?

All of your emails will be reviewed and checked manually carefully. However, based on the number support tickets and the nature of the request itself, the response time can be up to 12 – 24 hours-Or sooner (Monday to Friday).
Our timezone is GMT+7

After installing the theme, will my site be installed with sample data?

Images used are for demo purpose only. COMMERCIAL USAGE IS NOT ALLOWED AND IS AT YOUR OWN RISK.

Is the license I bought used forever or has a monthly fee ?

You only need to pay once, no monthly payments

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Contact the author

This author provides limited support for this item through email contact form.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy


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