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hello. Brands should be arranged horizontally in home1,home2,home3 https://ibb.co/C2kRXgG There is no option to login or join in the checkout section https://ibb.co/gPKnKQg Social networks are not organized in the newsletter section https://ibb.co/vZhgZfB
We updated these issues.
Please recheck it.
please check. this is not correct:
Brands should be arranged horizontally in home1,home2,home3 https://ibb.co/C2kRXgG
Social networks are not organized in the newsletter section https://ibb.co/vZhgZfB
We fixed this issue: http://prntscr.com/17ebtyh
We don’t get this issue: http://prntscr.com/17ec3pc
Please clear the browser cache or use private mode to recheck.
Please check: https://ibb.co/XxC3dJj https://ibb.co/f0TXphT
Please provide us with your environment information: OS version, Firefox version, Display resolution,...
We will check this issue in the same condition.
For the social icons, it’s displaying exactly with our design. If you need to customize this, our team will help you after you purchase this theme.
windows 10 laptop 15.6 inch Firefox 89
I checked with the same environment: http://prntscr.com/17safq9
We don’t get this issue.
/storage/cache/template/35/352e06460562d1f0b8732f4e26f2111a7e53a4630c61c8778ed88d2ec80028fa.php on line 625 Warning: A non-numeric value encountered in
Also in the admin panel, the modification does not appear on the footer
Also, when you change it, it does not move to the second or third shape, it is a footer that does not change
What are the solutions?
I am trying to open a ticket but this one shows me a repeat
Although I am sure the code is correct
Please make sure you have entered the correct code from the image.
Is there a solution or wait for more than that
Please contact us via email: email@example.com
Our team will reply to you soon.
We’re so sorry for the late reply! We’re on the National Holidays.
I have already contacted you on the aforementioned mail
You have opened a ticket at your technical support
Our team replied to your ticket.
Please check it.
There is another problem on the order completion page.
Your technical support is slow and disrupts my work.
Please find a solution to the problems..
Another problem in checkout/checkout
confirm order It does not appear on the checkout page
Hello I can’t find where to open a ticket. its very confusing.
Also the instructions in the purchased package refer to files that do not exists.
Please help.! I can’t understand where to start.
File could not be uploaded!
non of the zip files can be uploaded. OC 126.96.36.199
whats going on?
Please use this file so_matrix_theme_oc3_v1.0.2.ocmod.zip, and refer to this guide: http://userguide.smartaddons.com/opencart/so-document/index.html
Our team also replied to your ticket.
If you still get the problem, please follow your ticket to get our help.
Can you give me seller demo account? I want to login and see the multivendor features
This is Seller Dashboard: http://opencart.opencartworks.com/themes/so_emarket_marketplace/index.php?route=product/product&path=20&product_id=56 Or you can login the demo link for backend of seller: http://opencart.opencartworks.com/themes/so_emarket_marketplace/index.php?route=common/home =>> Login by this information: user: firstname.lastname@example.org Password: 1234567890
Please try and see the dashboad seller in management.
Am interested so i want to know in mobile app there is Android, IOS app also or not?
It is not mobile app, just layout specific for mobile layouts. It can adapt to any smart devices
Please let us know if you have any question more
i was installed the theme but when i choose arabic language the homepage don’t turn to right !
Please find catalog/language/ar-ar/extension/module/so_latest_blog.php file and remove direction
can i change font family for arabic ?
Arabic is language only, what font family do you want to change to?
to this font ( https://fonts.google.com/specimen/Cairo ) called “cairo font”
i use multiscraper in my store:
but in mobile the display is not good! the pictures are big
my question is:
can this theme solve this problem??
We haven’t checked this extension for our theme. If can, please send it to us check, then we will inform to you. Give us your site which you used this extension.
Thank you and hope to hear you soon.
In pc the extension is ok, but In mobile it is not suitable. Please if you solve this problem I want to buy your theme.
My site is:
Our theme is compatible with this extension.
Is arabic language is supported ?
Our theme supports Arabic language. You can go to our demo http://opencart.opencartworks.com/themes/so_matrix/index.php, click Arabic language to see.
HI,we have been buy it last days,there are some mistakes after the installation.can you help us ?
When I try to use Add Row. but always increase to a few and saves, the following prompt will pop up
Warning: array_merge(): Argument #2 is not an array in /www/wwwroot/giftschoose.com/upload/admin/controller/extension/module/so_page_builder.php on line 144
And automatically clear my added
When I first modified my Mobile Website Builder – Home 1.
When change to item 6 and save it,
Also automatically pop up as above error
Please let us know soon, our technical support team will assist you right.
hi .can you help us ,we have submitted the problem for more than 24 hours. Very anxious
We are checking your ticket. Please keep following it to get the answer soon.
Hi we have been give you new question at http://support.opencartworks.com/tickets.php?id=3399 .please help us ,thanks
are you still there? We are very anxious. And we also cannot solve this problem
Please check the ticket to get the answer.
OH. Still unresolved. How can we solve this problem as soon as possible ？
We did fix the issue for you. Please check it.
hi,When we added the other item and click the Save All . and all item automatically disappeared, including your construction . We have rebuilt the mobile page builder – Home 1 and also created a new Content Menu, but we don’t show the contents of the Content Menu in the foreground. Why is this? How should we deal with it? When we build a new project, should we click Save All or Save and Edit?
Our technical support team will contact you.
Don’t worry about it. you will get help asap.
We have spent a lot of time dealing with this problem, and you are now telling me that your technical team will contact me. Why don’t you ask your technicians to deal with this problem at first, but take a lot of time, and I give you questions that you have been avoiding the answer, which let us How can we deal with the present problem?
Please help us fix this problem as soon as possible. I tried again. When the new Home 1 – Featured Categories and Save All were built, the project disappeared automatically. This problem has been a long time, you haven’t handled it. If you are not a technician, ask your technicians to reply as soon as possible. How to deal with this problem
We only support technical issues via Help Center, and please check your ticket to get the answer soon. We did reply to you.
Thank you, guy!
Very anxious, please help us deal with existing issues as soon as possible, from the discovery of the problem to now more than 20 days. and we give you .We have given you information on skype and haven’t responded to us for a long time
I believe you already know the problem. Please help me out as soon as possible. Because this issue is too long
Our developer is checking it, and tomorrow we will reply to your ticket or via skype.
Please be patient because we also try to help you solve this issue.
Thank you so much!
Is there Option to disable ADD TO CART button for OUT OF STOCK products
This option is not available with our theme, and OpenCart default as well. If you need it, we can customize it for you with a fee.
Please let us know if you have any question.
Before buying I need to ask , Does Multi Vendor works like every store can put its products itself right ?
Multivendor plugin can be worked well with all store in the theme. You can buy the plugin and then install it into the theme, and finally set up it for all store.
After you buy it, our technical support team will help you.
my client want del mobile version, he want in mobile only see pc verison, how can change it?
Please go to Admin >> OpenCartWorks >> So Mobile >> Turn off the so mobile: https://prnt.sc/ib9l9d
And the site will be responsive automatically on mobile like PC.
The template is in Russian language?
This theme supports multilanguage, includes Rusian language. However, it doesn’t translate all theme, some places need to be edited by hand after you install the Rusian language package.
You can call our help, our technical support will help you.
I sent a ticket to support 7 days ago and i still got no answer.
It seems that if u add a product into Cart from Main Page the Cart doesn’t update the total.Only if u add from a category page or from a product page is working…
Could you tell me your ticket number to check?
maybe our system has missed it.
Please let us know to solve it right!
We found all our system, but there is no ticket from your user: sebytim. Therefore, please give us the exact ticket number to assist you right.
Ticket no #OT242332
You issue resolved, please check it right!
Thank you guy!
Solved! Thank you!
Thank you, guy
Quick question: if i renew support for this template and i will update to the latest version on my server i will lost all the data and info uploaded to the theme ? (products, pages, etc) ?
If you update the latest version on your server, you will not lose any products/categories on your site, just configure again all modules.
Remember that you should backup all your site before s của khách
updating the latest version.
Please let us know if there is any question.
Is that possible to add the facebook live chat plugin as other of your theme?
If there is any question, please let us know.
I’d like to have this theme which fully match my business model. One pre-sale question, can you install and make it compatible with Webkul marketplace module (https://marketplace.webkul.com/)?
If there is any question, please let us know soon!
Hi, Thank you for getting back to me. How do I send it to you? Please provide me with an email detail.
Please send email directly to us by using messaging.
Message sent through messaging which does not accept attachment. However, you will see admin detail for you to check the theme compatibility.
Hi, Have you received the details?
We haven’t got any email or message from you. Please email to my email: email@example.com
Hi, trying to upload the theme via Extensions > Installer but I receive an error. Any other options to install it? Thank you
Please try install the theme via FTP/cpanel:
1. Please upload the theme package to your root file
2. use cpanel account to unzip it
3. move all folders inside ‘upload’ folder to Root site folder
4. Go to Admin >> Extensions >> Extensions >> filter Modules >> Click install Theme control panel module
5. After that, please go to Admin >> Extensions >> Modifications >> click Refresh button
6. Try go to Admin >> Systems>> Users >> User groups >> Edit administrator >> click Select All >> Save
Thank you, you are awesome! And the theme is awesome! It works very nice, keep up the good work!
I was using OpenCart 2 version I bought from another company before. Now I have gone to version 3. Transfer products, categories and clients into the site that I just created. But the site is very slow right now. It takes a lot of time to respond. 30-35 sec. I’ll be pleased if you pay attention.
Note: The quantity of product is between 35000-36000
Demo content : http://www.fatihce.net
Could you create a ticket to our Help Center? our technical supporter will help you check.
Remember to give us your purchase code/ Themeforest username/ Data information to save time for both sides.
Hello! Where can I see the admin panel of the matrix of the opencart and see all the functions?
if you have any question, please let us know, we will assist right.
it does not open for me, it just downloads an empty file
give the documentation link so that I can see Theme Control Panel
the price include mobile-friendly website design?
This price includes mobile layouts, you do not need to pay any extra fee more, you will have both homepage layouts and mobile layouts specific.
If you have any questions, please let us know soon.
I sent a ticket to support 3 days ago and i still got no answer. i have problems to translate the theme into my language.The explanations are very poor…
Could you give us your ticket number to check right?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
View license details
This item is licensed 100% GPL.
Price is in US dollars and excludes tax
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