33 comments found.
hello. Brands should be arranged horizontally in home1,home2,home3 https://ibb.co/C2kRXgG There is no option to login or join in the checkout section https://ibb.co/gPKnKQg Social networks are not organized in the newsletter section https://ibb.co/vZhgZfB
Dear Sir,
We updated these issues.
Please recheck it.
Thanks!
please check. this is not correct: Brands should be arranged horizontally in home1,home2,home3 https://ibb.co/C2kRXgG Social networks are not organized in the newsletter section https://ibb.co/vZhgZfB
Dear Sir,
We fixed this issue: http://prntscr.com/17ebtyh
We don’t get this issue: http://prntscr.com/17ec3pc
Please clear the browser cache or use private mode to recheck.
Thanks!
Please check: https://ibb.co/XxC3dJj https://ibb.co/f0TXphT
Dear Sir,
Please provide us with your environment information: OS version, Firefox version, Display resolution,...
We will check this issue in the same condition.
For the social icons, it’s displaying exactly with our design. If you need to customize this, our team will help you after you purchase this theme.
Thanks!
windows 10 laptop 15.6 inch Firefox 89
Dear Sir,
I checked with the same environment: http://prntscr.com/17safq9
We don’t get this issue.
Thanks!
/storage/cache/template/35/352e06460562d1f0b8732f4e26f2111a7e53a4630c61c8778ed88d2ec80028fa.php on line 625 Warning: A non-numeric value encountered in
Also in the admin panel, the modification does not appear on the footer
Also, when you change it, it does not move to the second or third shape, it is a footer that does not change
What are the solutions?
I am trying to open a ticket but this one shows me a repeat Although I am sure the code is correct
Please make sure you have entered the correct code from the image.
Is there a solution or wait for more than that
???
Dear Sir,
Please contact us via email: contact@smartaddons.com
Our team will reply to you soon.
We’re so sorry for the late reply! We’re on the National Holidays.
Thanks!
I have already contacted you on the aforementioned mail Also You have opened a ticket at your technical support no answer
30.04.2021 08:31:55
Dear Sir,
Our team replied to your ticket.
Please check it.
Thanks!
There is another problem on the order completion page. Your technical support is slow and disrupts my work. Please find a solution to the problems..
Another problem in checkout/checkout
confirm order It does not appear on the checkout page
Dear Sir,
Our team replied to your ticket.
Please check it.
Thanks!
Hello I can’t find where to open a ticket. its very confusing. Also the instructions in the purchased package refer to files that do not exists. Please help.! I can’t understand where to start.
File could not be uploaded! non of the zip files can be uploaded. OC 3.0.2.0 whats going on?
Dear Sir,
Please use this file so_matrix_theme_oc3_v1.0.2.ocmod.zip, and refer to this guide: http://userguide.smartaddons.com/opencart/so-document/index.html
https://prnt.sc/y4f0nhOur team also replied to your ticket.
If you still get the problem, please follow your ticket to get our help.
Thanks!
Can you give me seller demo account? I want to login and see the multivendor features
Hi sir,
This is Seller Dashboard: http://opencart.opencartworks.com/themes/so_emarket_marketplace/index.php?route=product/product&path=20&product_id=56 Or you can login the demo link for backend of seller: http://opencart.opencartworks.com/themes/so_emarket_marketplace/index.php?route=common/home =>> Login by this information: user: phuongnt@smartaddons.com Password: 1234567890 Please try and see the dashboad seller in management.
Thank you!
Am interested so i want to know in mobile app there is Android, IOS app also or not?
Hi sir, It is not mobile app, just layout specific for mobile layouts. It can adapt to any smart devices Please let us know if you have any question more
Thanks
i was installed the theme but when i choose arabic language the homepage don’t turn to right !
Dear EslamAmin,
Please find catalog/language/ar-ar/extension/module/so_latest_blog.php file and remove direction
Thanks!
can i change font family for arabic ?
Dear EslamAmin,
Arabic is language only, what font family do you want to change to?
Thanks!
to this font ( https://fonts.google.com/specimen/Cairo ) called “cairo font”
Dear EslamAmin,
https://fonts.googleapis.com/css?family=Cairo
See screenshot:
http://prntscr.com/kjlsww
Thanks
i use multiscraper in my store: https://www.opencart.com/index.php?route=marketplace/extension/info&extension_id=17857&filter_search=multiscraper&filter_category_id=5
but in mobile the display is not good! the pictures are big
my question is:
can this theme solve this problem??
Dear sir,
We haven’t checked this extension for our theme. If can, please send it to us check, then we will inform to you. Give us your site which you used this extension.
Thank you and hope to hear you soon.
In pc the extension is ok, but In mobile it is not suitable. Please if you solve this problem I want to buy your theme.
My site is: e2stor.com
Extension site: https://www.opencart.com/index.php?route=marketplace/extension/info&extension_id=17860&filter_search=multiscraperDear mutasim2018,
Our theme is compatible with this extension.
Thanks!
Is arabic language is supported ?
Dear mutasim2018,
Our theme supports Arabic language. You can go to our demo http://opencart.opencartworks.com/themes/so_matrix/index.php, click Arabic language to see.
Thanks!
HI,we have been buy it last days,there are some mistakes after the installation.can you help us ?
When I try to use Add Row. but always increase to a few and saves, the following prompt will pop up Warning: array_merge(): Argument #2 is not an array in /www/wwwroot/giftschoose.com/upload/admin/controller/extension/module/so_page_builder.php on line 144 And automatically clear my added
When I first modified my Mobile Website Builder – Home 1. When change to item 6 and save it, Also automatically pop up as above error
Dear sir,
Have you created a ticket on our Help Centre? http://support.opencartworks.comPlease let us know soon, our technical support team will assist you right.
Thanks!
hi .can you help us ,we have submitted the problem for more than 24 hours. Very anxious
Dear sir,
We are checking your ticket. Please keep following it to get the answer soon.
Thank you!
Hi we have been give you new question at http://support.opencartworks.com/tickets.php?id=3399 .please help us ,thanks
are you still there? We are very anxious. And we also cannot solve this problem
Dear sir,
Please check the ticket to get the answer.
Thank you!
OH. Still unresolved. How can we solve this problem as soon as possible ？
Dear sir,
We did fix the issue for you. Please check it.
Thank you!
hi,When we added the other item and click the Save All . and all item automatically disappeared, including your construction . We have rebuilt the mobile page builder – Home 1 and also created a new Content Menu, but we don’t show the contents of the Content Menu in the foreground. Why is this? How should we deal with it? When we build a new project, should we click Save All or Save and Edit?
Dear sir,
Our technical support team will contact you. Don’t worry about it. you will get help asap.
Thank you!
We have spent a lot of time dealing with this problem, and you are now telling me that your technical team will contact me. Why don’t you ask your technicians to deal with this problem at first, but take a lot of time, and I give you questions that you have been avoiding the answer, which let us How can we deal with the present problem?
Please help us fix this problem as soon as possible. I tried again. When the new Home 1 – Featured Categories and Save All were built, the project disappeared automatically. This problem has been a long time, you haven’t handled it. If you are not a technician, ask your technicians to reply as soon as possible. How to deal with this problem
Dear sir,
We only support technical issues via Help Center, and please check your ticket to get the answer soon. We did reply to you.
Thank you, guy!
Very anxious, please help us deal with existing issues as soon as possible, from the discovery of the problem to now more than 20 days. and we give you .We have given you information on skype and haven’t responded to us for a long time
I believe you already know the problem. Please help me out as soon as possible. Because this issue is too long
Dear sir,
Our developer is checking it, and tomorrow we will reply to your ticket or via skype.
Please be patient because we also try to help you solve this issue.
Thank you so much!
Is there Option to disable ADD TO CART button for OUT OF STOCK products
Dear sir,
This option is not available with our theme, and OpenCart default as well. If you need it, we can customize it for you with a fee.
Please let us know if you have any question.
Thanks!
Hi Before buying I need to ask , Does Multi Vendor works like every store can put its products itself right ?
Dear sir,
Multivendor plugin can be worked well with all store in the theme. You can buy the plugin and then install it into the theme, and finally set up it for all store.
After you buy it, our technical support team will help you.
Thank you!
hello my client want del mobile version, he want in mobile only see pc verison, how can change it?
Dear sir,
Please go to Admin >> OpenCartWorks >> So Mobile >> Turn off the so mobile: https://prnt.sc/ib9l9d
And the site will be responsive automatically on mobile like PC.
Thank you!
The template is in Russian language?
Dear sir,
This theme supports multilanguage, includes Rusian language. However, it doesn’t translate all theme, some places need to be edited by hand after you install the Rusian language package.
You can call our help, our technical support will help you.
Thank you!
I sent a ticket to support 7 days ago and i still got no answer. It seems that if u add a product into Cart from Main Page the Cart doesn’t update the total.Only if u add from a category page or from a product page is working…
Dear sir,
Could you tell me your ticket number to check? maybe our system has missed it.
Please let us know to solve it right!
Thank you so much!
We found all our system, but there is no ticket from your user: sebytim. Therefore, please give us the exact ticket number to assist you right.
Thank you!
Ticket #OT242332
Ticket no #OT242332
Dear Sebytim,
You issue resolved, please check it right!
Thank you guy!
Solved! Thank you!
Thank you, guy 
Quick question: if i renew support for this template and i will update to the latest version on my server i will lost all the data and info uploaded to the theme ? (products, pages, etc) ?
Dear sir,
If you update the latest version on your server, you will not lose any products/categories on your site, just configure again all modules. Remember that you should backup all your site before s của khách updating the latest version.
Please let us know if there is any question.
Thanks!
Is that possible to add the facebook live chat plugin as other of your theme?
Dear sir,
We have the plugin facebook messenger livechat that can be installed in this theme, you can refer: https://codecanyon.net/item/facebook-messenger-livechat-responsive-livechat-opencart-3-2-module/20991091 Or you can refer other our themes which integrated this module: https://themeforest.net/item/emarket-the-ecommerce-multipurpose-marketplace-opencart-3-theme-mobile-layouts-included/20843842 https://themeforest.net/item/topsell-top-multipurpose-ecommerce-opencart-3-theme/20751213If there is any question, please let us know.
Hi, I’d like to have this theme which fully match my business model. One pre-sale question, can you install and make it compatible with Webkul marketplace module (https://marketplace.webkul.com/)?
Thank you
Dear sir,
We haven’t checked the Webkul marketplace module with this theme. Could you send the plugin package to us to check? then we will send it to you. Because currently, our theme is compatible with Marketplace Purpletreesoft: https://www.opencart.com/index.php?route=marketplace/extension/info&extension_id=31461If there is any question, please let us know soon!
Hi, Thank you for getting back to me. How do I send it to you? Please provide me with an email detail.
Dear sir,
Please send email directly to us by using messaging.
Thank you so much!
Hi, Message sent through messaging which does not accept attachment. However, you will see admin detail for you to check the theme compatibility.
Regards
Hi, Have you received the details?
Dear sir,
We haven’t got any email or message from you. Please email to my email: phuongnt@smartaddons.com
Thank you!
Hi, trying to upload the theme via Extensions > Installer but I receive an error. Any other options to install it? Thank you
Dear Assamblagetools,
Please try install the theme via FTP/cpanel:
1. Please upload the theme package to your root file
2. use cpanel account to unzip it
3. move all folders inside ‘upload’ folder to Root site folder
4. Go to Admin >> Extensions >> Extensions >> filter Modules >> Click install Theme control panel module
5. After that, please go to Admin >> Extensions >> Modifications >> click Refresh button
6. Try go to Admin >> Systems>> Users >> User groups >> Edit administrator >> click Select All >> Save
Thanks
Thank you, you are awesome! And the theme is awesome! It works very nice, keep up the good work!
Thank you, guy
Hi magentech,
I was using OpenCart 2 version I bought from another company before. Now I have gone to version 3. Transfer products, categories and clients into the site that I just created. But the site is very slow right now. It takes a lot of time to respond. 30-35 sec. I’ll be pleased if you pay attention.
Note: The quantity of product is between 35000-36000 Demo content : http://www.fatihce.net
Dear sir,
Could you create a ticket to our Help Center? our technical supporter will help you check. Remember to give us your purchase code/ Themeforest username/ Data information to save time for both sides.
Thank you!
Hello! Where can I see the admin panel of the matrix of the opencart and see all the functions?
Dear sir,
You can see the Admin panel via our userguide: https://smartaddons.s3.amazonaws.com/userguides/so-matrix-so3/if you have any question, please let us know, we will assist right.
Thank you
it does not open for me, it just downloads an empty file
give the documentation link so that I can see Theme Control Panel
Dear sir,
Please check here: https://smartaddons.s3.amazonaws.com/userguides/so-matrix-so3/index.htmlThanks!
the price include mobile-friendly website design?
Dear sir
This price includes mobile layouts, you do not need to pay any extra fee more, you will have both homepage layouts and mobile layouts specific. If you have any questions, please let us know soon.
Thanks
