and this bugs http://s8.picofile.com/file/8271969484/1.jpg http://s9.picofile.com/file/8271969500/2.jpg http://s8.picofile.com/file/8271969526/3.jpg http://s9.picofile.com/file/8271969542/14.jpg

plz If you do not update soon , Give me back my money Or replaced with another theme thanks

” Money Back Guarantee Money Back Guarantee We are very confident that you will be 100% satisfied with our themes. If not you have 7 days to ask for a refund. “

Dear sir,

Please go to our website, register an account and then go to forum post your issue, technical support will help you check. Please remember that your information and purchase code need to be filled, and don’t worry because these information is kept in admin area, nobody can see except you and admin.

Thanks!
FAQ’s . Official Support . Facebook . Twitter

Dear sir,

Please go to our website, register an account and then go to forum post your issue, technical support will help you check. Please remember that your information and purchase code need to be filled, and don’t worry because these information is kept in admin area, nobody can see except you and admin.

Thanks!
FAQ’s . Official Support . Facebook . Twitter

Dear sir,

Please go to our website, register an account and then go to forum post your issue, technical support will help you check. Please remember that your information and purchase code need to be filled, and don’t worry because these information is kept in admin area, nobody can see except you and admin.

Thanks!
FAQ’s . Official Support . Facebook . Twitter

“some places which can’t be translated into your target language, you have to change by hand, it’s normal. You can ask others.” They mention that some things but not some, you have to translate everything manually which is absurd because they are hundreds of words also do not even know which modules are exactly.

I challenge you to prove that your template are just a few things.

In addition still they are cheating because I erased all the tickets I sent them for months and demustran your template does not work.

Dear sir,

“you have to translate everything manually” No, we are responsible for supporting all customers, we guided you. We support cutomers, not mean that we “have to do” for them, and they don’t do anything. Moreover, i need to repeat here, our theme “support” multi-languages, not translate it, and there is no author say that their theme . And your ticket is still in our system, you can’t erase anything, any your replies. Our theme still works normally, there is no issue, except for that you don’t translate some places in the theme after changing to your target languages.

Thanks

Dear sir,

Please check in the userguide: http://www.magentech.com/documentation/sp-matrix/

Thanks!

Hi, I know, I went to the userguide, but the link to the screenshot is wrong. It’s showing the backend settings for ‘mobile’, not ‘computers’. So the menu with the Nexus 7 example, those backend settings screenshot is wrong. It’s referring to the backend settings of the example above. Can you send me or update the screenshot for the backend settings of the computermenu example?

Thanks!

Dear sir,

We will change the image right.

Thank you for your comment!
FAQ’s . Official Support

Dear sir,

We had updated in user-guide. Please check it!

http://www.magentech.com/documentation/sp-matrix-v-1-6-1-6/

Thanks!
FAQ’s . Official Support

Your comment doesn’t reply my question. The new guide, still doesn’t have information about the new layouts and how to update. You don’t answer if there are new versions of the modules. Why?

Dear sir,

Please go to right place to see the part of Layout Configuration: http://www.magentech.com/documentation/sp-matrix-v-1-6-1-6/#theme-layout

And the modules are used in this theme that have not had the new version, if we update in this theme, you will have the new version of the modules.

Thanks!
FAQ’s . Official Support

Dear sir,

Thanks so much for your comment, we will improve it in the next versions.

Best Regards,
FAQ’s . Official Support

Dear sir,

Yes, most plugins should work with our themes.

However we can’t guarantee they will do so. There are some plugins that make use of Javascript libraries that may conflict with the libraries used in the themes, which will make our themes not function properly. It’s quite easy to resolve though. Please contact our Official support if you need any help.

Thanks & regards!

FAQ’s . Official Support

Thanks for your answer! Do you have any recommandations for a FAQ module to use?

Dear sir,

You can refer this module. http://codecanyon.net/item/faq-u-module-for-prestashop/8987911

Thanks & regards!

FAQ’s . Official Support

Dear sir,

Please login to correct account that you purchased this theme and download the updated version on Themeforest.

Thanks for your business!

FAQ’s . Official Support . Facebook . Twitter

Dear sir,

We resolved your issue. Also reset your account. Please login and check your ticket. If you need any further assistance, please feel free to contact us.

Thanks & regards!

Dear sir,

Pleasse refer this screenshot: http://prntscr.com/bbbcin

Thanks & regards!

Dear samerdyck,

We are sorry that we do not offer trial themes. However, you can check layout and stucture of SP Maxtrix in our documentation. http://www.magentech.com/documentation/sp-matrix/

Thanks for your care!

FAQ’s . Official Support

Thank you for your rating.

Best regards!

Dear sir,

We will reply your ticket within 12-24h. If not, please send us the ticket number. Maybe, your account was blocked.

Thanks & regards!

Hi , I have resubmitted a ticket, and you never answer me van 5 .

The only message I get is “Your ticket has been successfully submitted. One of our staff members will answer shortly ,” does not indicate to me any ticket number .

Dear sir,

Please send me your ticket number or contact us via email magentech@ytcvn.com, we will reply soon.

Thanks & regards!

Dear sir,

We are sorry for your trouble when using our theme. If possible, please send us your ticket number. We will test your plugin in our demo site. Also, we will check the trouble with our support system too.

Thanks & regards!

Dear sir,

In the HTML <head> section of http://www.example.com/, add a link element pointing to your native language site, like this:

<a href="http://www.w3schools.com" hreflang="en">W3Schools</a>

Including: hreflang=”language_code”

Thanks & regards!

Thanks a lot!

Dear sir,

Please submit a ticket via link http://magentech.com/member-area/submit-a-ticket/submit-ticket We will assist you for this work.

Thanks & regards!

FAQ’s . Official Support

I got no answer. Anyway, I fixed it handling code but you should give an option to easily remove your branding.

Nice to know that you find out for this issue by yourself. We will note this issue for the next update.

Thanks & regards!

Dear sir,

1) how do I get the “todays deal” to work? I can’t get the the deal products in the homepage with a counter etc…? => Please refer our guide: http://www.magentech.com/documentation/how-to-set-a-product-to-on-sale-in-prestashop-1-6/

2) How can I display the category field in the left sidebar, like in the theme layout 1.. I tried it in configuration and activated, but still no results.

=> Please open Menu Modules >> find: Block layered navigator module. Edit template in module configuration. Choose all categories.

3) How can I change/add/remove pictures on the frontpage? Also, when I press on the picture in your demo content, then nothing happens… => Please change the images in your product configuration, then clear cache on your browser.

4) How can I remove the picture in the bottom? => Please edit modules >> Sp Custom HTML at “dispalyFooter2” position, remove this code: logo

5) How to remove the testimonials? => Please edit modules -> SP Custom HTML module at “displayBottom6”

Thanks & regards!

FAQ’s . Official Support

thank you very much for the reply..

I have problem with the picture below (the newsletter picture. There is a text: “Join the matrix store – sign up for daily update” How can I change the text and change the picture (the picture in the newsletter block)

Dear sir,

Please edit in file: \themes\sp_matrix\modules\spblocknewsletter\blocknewsletter.tpl

Thanks & regards!

FAQ’s . Official Support