I love the theme, the design, but the load time is a huge problem. That loading supposed to be just a design is making my blog look like it's not loading, so people leave. When I removed that loading effect, it shows how slow it load and in more or less 10 seconds the look is not that great, and note that we only have 5 seconds to make our visitors stay. Not totally happy with the purchase since as of this moment I'm looking for another theme where my friends and readers don't criticize me for it.
They are very supportive. And template has an excellent ranking by Google for User Interface and User Experience on mobile and web. Be confident and assured to get the best from this template provider.