Discussion on MaxCoach - Online Courses, Personal Coaching & Education WP Theme

Discussion on MaxCoach - Online Courses, Personal Coaching & Education WP Theme

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717 comments found.

Hi, I bring to you one concern on my site via support section and I havent received any response yet.

Hi,

Where did you submit the support request?

Here is our support system: https://thememove.ticksy.com/

Regards

lizeb79

lizeb79 Purchased

Hello, Thank you so much for your amazing theme of Maxcoach. About a week ago, the admin stopped receiving emails when a course is purchased or a new person has signed up. I’m wondering if you have any troubleshooting suggestions? Theme and all plugins are up to date. Thanks!

Hello, I think we will need to check your site to find out the root cause of your problem.

Since your support has expired, please send an email to linhdo@insights.is. We will help you check and guide you to solve the issue step by step.

Thank you.

Hello dear support team https://themeforest.net/item/edumall-lms-education-wordpress-theme/29240444 item no longer available ? i have purchased this template please refund for this theme Thanks

ok i see new update thanks

Hi In the user profile page courses tab, even we add the translation for the statistics title they still appear in English and also the link of forgot password in Arabic redirect to English lost password page

Hello

Since your support has expired, please send an email to linhdo@insights.is. We will help you check and guide you step by step.

Thank you

I already sent email but got no answer but I’ll send another one now

We will check and reply to your email soon.

Regards

Hi, may I know why the user profile tabs links in multi languages in arabic give 404 page not found

Hello,

Since your support has expired, please send an email to linhdo@insights.is. We will help you check and guide you step by step to solve the problem.

Don’t forget to provide your site’s admin credentials for faster help.

Thank you.

hello, when I activate the theme and click on new page or the existing pages, it comes out white screen, help me please

Hello,

Since your support has expired, please send an email to linhdo@insights.is. We will help you check and guide you step by step to solve the problem.

Don’t forget to provide your site’s admin credentials for faster help.

Thank you.

I have written by email but I have not received an answer

Hi, we are so sorry for the late response. Email is not our main support channel so the response time will be slower than usual. We will check and help you asap.

I also recommend you extend your support package to get the best help.

Thank you.

Does this theme come with a child theme? If not, what child theme do you recommend to use with this theme?

Unfortunately, we can not share it for non-purchased users yet.

Regards

My client is a purchased user. She is a license holder. The theme is installed on her website and the she has the license. I sent you guys an email yesterday to frank@thememove.com. Is that the correct email? I prefer to speak to someone who could help us with this situation.

We will check and response to your soon.

Thanks

Hello the woocommerce templates for cart and another ones says to me are outdated.

Hello, you can ignore that warning. It’ll be gone when we release the new update. You can still use the theme as usual so don’t worry. Regards

The live preview for this theme is not working. I have tried with multiple browsers and still no luck

Hello,

I checked and see that the preview is working fine. Could you send us a screenshot of the problem so we can check?

Thank you

Hi,

Is it possible to change the function of CTA button like “BUY NOW” “START NOW” for individual courses to send users to another website like Udemy etc.?

https://preview.themeforest.net/item/maxcoach-online-courses-education-wp-theme/full_screen_preview/26051639?_ga=2.59962669.1297074084.1669671466-674857826.1665381051

Hello,

Thank you for your interest in our theme. All the features you’re asking for are available. You can set up them easily with MaxCoach.

Regards

Does the last version of MaxCoach include the New Sales Coaching demo?

Hello, Max Coach new version does include Sales Coaching demo. Regards

Hi There, Quick Presale question

Is it possible to have membership based selling instead of selling individual courses? I want to sell the courses on yearly subscriptions, also can it be integrated with Paid membership pro?

It yes, where can I find that. Because I didn’t find that option any where.

Hi,

You can use Paid Membership Pro plugin to build your own membership to get that.

Regards

Thanks for quick reply. I hope, I can do that with out creating levels right.

I saw, so many tutorials. They are saying to create levels first to make the course available for subscription..

As we are building one course website, making subscription levels is not a good idea

theme has a cache issue, has added cache plugin still in some device has to clear cache, how to prevent further

Hi,

Elementor stored the cache.

You can refer this topic for more details

https://elementor.com/help/caching-prevents-live-site-from-showing-changes-in-editor/

Regards

Hi, I have installed the theme and everything looks ok, but the “regenerate Thumbnail” plugin you recommend is not compatible with my version of wordpress.

Do you recommend another one or can I use it anyway? thanks and regards

Hello,

We recommend using this plugin https://wordpress.org/plugins/regenerate-thumbnails/ or https://wordpress.org/plugins/regenerate-thumbnails-advanced/ for better compatibility.

You can check out those 2 and choose which one suits your business.

Regards.

getting an error “The editor has encountered an unexpected error.” unable to edit the page, yet elementor pages are able to edit

Hello,

Please open a support request here https://thememove.ticksy.com/submit/, then we will guide you to check and fix the problem.

Don’t forget to provide your site’s admin credentials for faster help.

Thank you

Hello, I bought the product, but the “Sales Coaching” option does not appear in the demos. How can I install it? Thanks.

Hello

I see that your support has expired, you can send an email to linhdo@insights.is. We will help you check and guide you step by step.

However, since it’s not our main support channel, the response might be slower than usual. I would recommend you renew the support package to get the best help.

Thank you.

Hey, I saw in comments that its not possible to add coupons to courses unless I am using membership. My use case is totally different than membership and I do need discount coupons for each course. If I can do it from WooCommerce plugin, can you tell me how to forward the course to WooCommerce as a product so that I can use the discount coupon?

Hello

Since your support has expired, please send an email to linhdo@insights.is. We will help you check and guide you step by step.

Thank you

Do you plan on updating the theme to be usable without elementor pro? Without it the pages and demos are uneditable and just crash. I think you need to make this clear to potential customers.

Hello,

Please open a support request here https://thememove.ticksy.com/submit/, then we will guide you step by step.

Thank you

How to control the footer and header display. Why is this so difficult?

You deserve a one star for real.

Hello,

Please open a support request here https://thememove.ticksy.com/submit/, then we will guide you step by step.

Thank you

Who do I have to use this that means you did a bad job at usability. How do you control what displays on navigation. I thought it would be templates but apparently not.

Please check your other comment and open a support request so we can guide you. Thank you

I’m tired of tickets that never get responded too. I need action now. Reply here please.

Hi, I see that you have opened a ticket a week ago, we responded after 45 minutes but did not get any response from you since then. Ticksy is our main support channel and you will be connected with our technical support team to get the best help. So hope you can open another ticket or simply respond to the ticket you have opened so we can help you. Thank you

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