Sara_p

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4306 comments found.

flodur

flodur Purchased

Good afternoon. I have 2 questions: 1) How can I change the size of the logo on the main page? I upload a big picture, but it shrinks and does not look nice. I can somewhere explicitly specify the size in pixels? 2) Some cooks display similar products under the description. And this happens arbitrarily. I disable this option, but it continues to be displayed. What to do? Thank you

Hi, I see similar products always under the product description, in all 3 pages.

flodur

flodur Purchased

Hi, Sara On the first two links you see the products with pictures, and a little higher right under the description of the link to the goods. The last link is not there.

How to remove unnecessary links with the goods?

Hello. The Top Bar Countdown displays on my site but it does not actively countdown. It sits at all zeros, can you help me with that please?

Hi, the topbar problem can be related to a js error on your page, can you give me the url of your website?

About the Layer Slider, you no need active it, we will send you a new version inside the next Maya update.

The url to my site is www.naturallyspeakingfoods.com ~Just an FYI, I had to deactivate it since my site needed to go live immediately.

Okay, thank you. I will wait for the next update.

The url to my site is www.naturallyspeakingfoods.com ~Just an FYI, I had to deactivate it since my site needed to go live immediately.

Okay, thank you. I will wait for the next update.

Hi, my site is using theme 3.1.1 with layerslider 6.5.8, however the minilayer options seemed not working well, the image position is off the place, full width slider. It did not happen before. Please see the screenshot. Please update layerslider or advise. Thank you. https://drive.google.com/file/d/1VzIF4mtj8TlSLYWkIjfWa4jbglMZmhOJ/view?usp=sharing

Hi, can you send me the url of the page? Probably I can fix it with a simple css code. Best regards.

Again the same problem. Again I am incapable to see in Chrome, or Firefox the Guest/Registered payment options, I try 3 differents computers, Macs and PC that never had this page previously on cache and Nothing, Only works in PRIVATE MODE on Firefox, and that of course is completely useless. I erased cache from all the Browsers, erase the cache from Magento and nothing works. Any ideas?

Hi there, when you are not logged in, you can see the “Create an account?” checkbox at the checkout form. What you mean with “Guest/Registered payment options”? AND ABOUT “erase the cache from Magento”, did you mean WooCommerce?

Best regards.

When I say Magento I mean Magento, Magento 1. This template is for Magento too.

When you go to checkout, this options to pay as registered or Guest are only visible in Browser in Private Mode,

https://www.dropbox.com/s/z1fvjhij2mcx2fh/Screenshot%202017-12-05%2016.41.03.png?dl=0

When you go with normal browser, disappear.

https://www.dropbox.com/s/vhdgrdtm1c4r3bl/Screenshot%202017-12-05%2016.41.36.png?dl=0

So, I erase the browser cache as the support said, but nothing. I also erase the Magento cache (that is a thing with Magento System) and also nothing.

hello

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Hi Sara, Can you please help us since a recent MayaShop theme update, the official WooCommerce Points and Rewards plugin no longer works. We tried disabling all plugins with only WooCommerce and the WooCommerce Points and Rewards active and it didn’t work, changing the theme to storefront or 2017 works perfectly.

It did work up until a recent MayaShop update. Can you please tell us is this intentional as YITH have your own Points and Rewards extension.

We would like to know if its worth renewing support or this change was intentional or if its likely to be addressed in a future update.

Many Thanks

Hi Sara, thanks for getting back to us. You misunderstand, we are using the official WooCommerce Points and Rewards from the WooCommerce website NOT your YITH Points and rewards. As we say it was working but since a recent theme update you released it has stopped working.

So is it because you sell your own YITH version the version from the WooCommerce.com website no longer works? Please let us know, as many of our client had built up points and now it no longer works.

Thanks

Ok sorry! Absolutely not, we don’t break other plugins to sell ours :)

Can you write an email to support@yithemes.com with your wp-admin and FTP credentials? Or send us the plugin to test with Maya theme.

Best regards.

Hi Sara,

Thank you for your reply, please find required information sent over to the email address you provided.

Many Thanks and look forward to hearing from you.

Tony

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