While I’ve been pleased with Maya overall, I’m very disappointed in the lack of support on the YITH forum after the latest update to v1.8. Many people are reporting problems with various bugs—especially for the new wishlist plug-in and support is taking at least a full day to give a vague reply that doesn’t answer the question. Please provide additional support after releasing major updates. We are store owners and can’t afford to have our websites down or try and troubleshoot an unstable release.
Hi, my apologies for this issues. I just asked my developers to improve the support time. Do you opened some topics in the support forum? Can you provide me some URLS?
That’s great news. Here is the topic I’ve posted early this week and has not been answered: http://support.yithemes.com/viewtopic.php?f=18&t=14047
I appreciate your help!
I was in the midst of discussion with a developer to clear up some of the problems with the v1.8 update. I received an answer this morning from one of the developers and when I clicked on the email it went to a dead link: http://support.yithemes.com/viewtopic.php?f=18&t=14047
I understand that you changed support platforms, but what about those of us who were getting help on a specific topic? All of that previous info seems to have disappeared. Very frustrating to have this change without warning. Please help.
You can find your topic with the same domain but with the “forum” instead “support”: http://www.forum.yithemes.com/viewtopic.php?f=18&t=14047
Also, i suggest you to read this article about the new support system: http://yithemes.com/blog/yit-news/yithemes-support-migration-complete/
I’m so sorry for the inconvience.
can this theme disable the cart functions? So the woocommerce would be just like a catalogue mode, no ‘add to cart’ and no ‘show cart’
I saw the video and there is a Hide Cart button. not sure if that will hide all cart functions
Yes, you can disable all the cart functions and use the theme like a catalog
I’m getting really frustrated.
I wrote several times in the support forum but nobody gives a buck to solve my issue.
My apologies. I just talked with my developer and asked him to help you very ASAP.
The latest update has taken my site down. Please can you email to help urgently.
Please open a topic in the support forum and explain your issue to my developers. They will help you ASAP.
Does ‘compatible with WooCommerce’ mean that it can handle each payment-gateway that WooCommerce supports? (In order to support payment with some national cards)
Otherwise, is there a list of the gateways one can use?
Compatible with Woo Commerce mean that you have to install Woo Commerce to use the cart feature in the theme. The theme support the woo commerce payment methods like Paypal, cash on delivery and so on. You can also purchase an extension if you need another payment method.
Quick question. What images from the MayaShop theme can I use for my site if any?
If you want to use the images of Maya (products or sliders images) you have to purchase them to Fotolia. I can provide you the URLS of the images.
I would love that. Thank you!
Which images, exactly?
Same question i asked 2 days ago (no response) maybe you missed it!
Is it possible to create an affiliate based website from this theme? I basically want to have all the looks of an e-commerce shop, but instead of buying from me, the buttons redirects to the real website. (i’m just the affiliate in this case) Is that possible?
And is it possible to add video to the product page?
Yes to both your questions (sorry i missed your last message)
No Problem, Thanx for the response
Can i Upgrade 3.5.1 WordPress
Do you support RTL Language?
I’m considering purchasing Maya, but want to make sure support functions if needed. I’ve noticed that all the recent links posted to the support area are broken. Both from clients posting TRs and from Sara asking to post in the forum.
So, is that something that only I am seeing, or is this a systemic problem and if so, is there a solution / turnaround time ? Thanks.
We just changed our support platform. We used the support forum and now we use a ticket sistem based on Zendesk. In this way we are sure to improve the support now we have to change the links in all the documentations. Here you can active the theme after the purchase and here we explain how the support works now. Hope is clear for you
Very Clear THX – Your English is better than my Sicilian. I’m buying Maya now
“Your English is better than my Sicilian” – LOL
How do you make items in woocommerce plugin have drop down options for the simple product? EG, color, size etc in example here http://www.yithemes.com/live/?theme=maya
Thank you that all worked out well, pretty straight forward, for some reason you can see in mp page now the attributes has made an additional info spot below where you add to cart.. do you know how to get rid of that…?
Can you provide me your wp credentials to support[at]yithemes.com? i have to check.
I have purchased this theme. But in the documentation folder, when I open the index file and gone to sample data section. the link is broken. Its not going to correct link. its going to http://www.yourinspirationweb.com/tf/support/forum/viewtopic.php?f=6&t=467
Can you please give the correct link, from where I can download the sample data for mayashop
We just changed our support sistem.
Register yourself in our site, then active your theme in this page.
After this, if you are logged in the site, you will see a “profile” page. In the bottom, in the “Themes” section you can find a link to the videotutorials and to the demo files.
You can also open a ticket and ask help if you have some issues. We will reply very soon. The old forum is closed now.
Thank you very much for all your support last 2 months. I started a little bad with the theme, but with the support, the updated versions with fixed bugs, etc…I can say proud ‘I HAVE FINISHED A REALLY COOL WEBSITE’ ...Maybe we have to do some small changes but this is how it looks
Thank you very much.
Really result on your site congrats and thank you for your feedback!!
Hi, does the theme allow for a side bar in the product page?
If you are logged in, in the themes section you have to see also a link to download the demo files. I can’t see the url you reported, can you send me a screenshot? support[at]yithemes.com
I am considering purchasing this theme but I have a few questions. I would like to display greeting cards for sale. Unfortunately, the aspect ratios of the cards varies. Some are portrait, some are landscape, and some are a completely different aspect ratio altogether. Is there a way to control the image sizes such that they are either all the same width, or a floating grid or something so there is some uniformity? (I didn’t see a short code for controlling thumbnail or image cropping.) I’m not afraid to put code in a child theme (with help) if that is the solution. Second, I see the short codes in the demo for different columns (such as 2, 3 or 4). Can you use that in the shop portion? I want the images to be large enough for people to read the cards when scrolling through a page, so I would probably use 2 or 3 columns. Also, is there any limit to how much text you can put under each image in the shopping area? I would want to show the inside of the card greeting text there. Sorry for all the questions. I really appreciate your time!
Hello – just a quick question – how do I change the size of the menu bar font and the logo tag line font – thanks.
For the menu bar in theme options > typography > font size > Menu. For the logo, you have to add this code in your custom style textarea (theme options > general):
Change the 40px value if you want to increase/decrease the size of the font.
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