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hello, plz help my website www.jdshospital.com is not working.
Hello, thank you for contacting!
Personal assistance is provided via the tickets system – please submit us a request at https://cmsmasters.net/support/ with the link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.
How can I fix the top header the one which has social media icons, i do not want them to disappear when user scroll the page, infect the header should remain as is.
The theme isn’t supposed to function in a mentioned way and as much as we’d love to help desired result requires customization that is beyond our support policy because there is a need to modify the theme files and the way the theme functions. Appreciate your understanding.
Please feel free to contact our support team at https://cmsmasters.net/support if you have any other questions.
I can’t edit any page with the content composer plugin. The system has uptaded the last version of wordpress. When I click the edit with the composer plugin, there is # symbol in url.
Hello, thanks for contacting!
There are no known issues with the latest theme version functioning.
Please make sure to use 1.2.7 theme version that is available for download on Themeforest, update the plugins and clear cache, it should be helpful.
Should you have any other questions please feel free to contact our support team at https://cmsmasters.net/support
I have updated to the latest version of the theme. Thanks for the release.
However I have a problem with the LayerSlider WP update.
Furthermore, the system reports that the new version of Layer is required because it fixes several security updates. But through “Theme Required & Recommended Plugins” I have successfully updated Revolution but I can not update Layer.
Updates that include major changes that may affect the functionality of the system are not usually provided?
The matter is that there is a need to deactivate the Layer slider plugin before updating it. Please deactivate the plugin, then update it and activate once again.
If you still experience any problems, please submit us a personal request at https://cmsmasters.net/support with relevant WordPress credentials and our support agents will be happy to help you.
Hi, Will there be an upgrade for Content Composer?
Our developers are working on the theme update, please submit us a request at https://cmsmasters.net/support and our support agents will provide you with the updated plugin version.
Pleased to inform that the updated theme version is available for download on Themeforest – please update the theme,
Should you need our assistance with the theme update or have any other questions please feel free to contact our support team at https://cmsmasters.net/support/
hello, in my admin I have this, I want to work visual but is not work visual
Icon Box shortcode (as well as Text block, Tabs/Tour, Featured Block, Quote and Toggles / Accordion shorcodes) allows to insert shortcode inside another shortcode. When a shortcode is included inside another shortcode, it is displayed as a piece of code, it’s a normal behavior.
When Icon Box shortcode is created you can easily add all needed information using Content composer shortcodes.
Here are example screenshots:
Personal assistance is provided via tickets system – should you have any other questions please feel free to contact our support team at https://cmsmasters.net/support
Hello!. Is the theme compatible with WordPress 6.X?
The theme is compatible with the latest released WordPress version 5.9.2. WordPress 6.x is announced to be released on May, 24th, and we’ll release theme update if needed to make the theme compatible.
Hi, may I know if the version on the Envato Elements is the latest version of the theme?
The latest theme version is 1.2.5 and it is available for download via the Envato Elements.
Hello, I looked at your theme and I want to buy it, but I have several questions to ask
1- Does the theme support rtl?
2- I want to use this plugin to make video calls “https://demo.oz-plugin.ru/” Is there a problem with it?
3- I want to work in products like the idea in this link “www.amazon.com/dp/B07MG119KG/ref=twister_B08D7638C8?_encoding=UTF8&th=1”
When choosing a specific type of RAM, the price changes according to its price (this is just an example). Can I do this feature?
Hello, thank you for contacting and for your interest in the theme!
1) Yes, the theme supports RTL, it includes a ready rtl.css file which is used when RTL language is selected for the website.
2) We didn’t test third-party plugins functioning with the theme and thus can’t guarantee their compatibility, appreciate your understanding.
3) The theme uses Woocommerce plugin for the shop feature so basically the theme’s e-commerce functionality is 100% powered by the plugin. Please find the information about WooCommerce variable products here: https://woocommerce.com/document/variable-product/
Please feel free to contact our support team at https://cmsmasters.net/support/ if you have any other questions.
Hello! I’m using this theme for a bilingual website which uses WPML, but I can’t find where I can modify the english footer (first language: italian).
If I set English as language an then I go to the theme settings the code still remain in italian.
How can I do?
Please proceed to WPML – String Translation – Translate texts in admin screens, add the needed strings in translations and save the changes.
Personal assistance is provided via the tickets system – should you have other questions please submit us a request at https://cmsmasters.net/support/ with the link to your site and relevant WordPress credentials and our support agents will take care of the case.
Hi, I found the string but the state is “Registered and locked”: This setting is locked by a WPML configuration file.
Can I modify this file? Where?
That means that the string is already registered by the theme or via an xml configuration file. It should appear in WPML > String Translation so that you can translate it.
We can recommend you to look through the WPML plugin documentation it can be helpful, besides here is the link to the WPML support forum.
Personal assistance is provided via the tickets system only – please contact us at https://cmsmasters.net/support/ if you have other questions.
You are welcome!:)
i am using this template for a single page and have just one doctor,
1. How do edit the doctor style so i can remove “View all doctors” button and the hyperlink on the image.
2. how do i edit the offline appointment popup form, or change it.
The theme used on the mentioned site was developed by another team. Please contact the theme authors, hope they’ll be able to help you.
Is this theme going to get an update to support WP 5.8.x etc?
The theme is updated as needed to make it compatible with the current WordPress and plugins’ versions. The current theme version (1.2.4) is compatible with the current WordPress version (5.8.1).
Should you have any other questions please feel free to contact our support team at https://cmsmasters.net/support/
Thanks for the info.
I only asked coz the Market shows up to 5.7.x. Since it wasn’t updated to reflect compatibility, I thought I would check.
You are always welcome!:)
On single posts, the More Posts Box always shows the same 3 posts whether I change from related, popular or recent. Please advise.
Related posts are the posts that use the same tag (add the needed tag in the posts’ settings). The post’s popularity is determined by a number of “likes”. You should activate ‘Post Likes’ field (Theme settings/Single Posts/Post) so that the site visitors can value the post or you can ‘like’ the needed posts yourself.
We should note that personal assistance is provided via tickets system only- should you have other questions please submit us a request at http://cmsmasters.net/support/ and our support agents will take care of it.
Does this theme have a sortable video gallery? The goal being to have videos hosted on YouTube and shown in a gallery that can play on the page without navigating away, and ideally be sortable via some menu (so patients can sort by specific procedures or health tips for example). If not, is there a plugin you would recommend that meshes well (thematically & without issues) with your theme? I think that’s all that’s missing for me.
The theme doesn’t provide the specific shortcode for the purpose but we can recommend to use Tabs / Tour Shortcode. Videos can be added inside the tab that is named as the needed category. I made an example video, take a look please.
We can also recommend you to take a look at the themes that are Elementor based such as:
These themes include the Video playlist widget.
Here you can see the example of its functioning and settings. This widget can be as well added inside the tab that is named as the needed category.
Please tell me how can I update the theme?
At the moment I have version 1.1.8
WordPress version 5.7.2
Php version 7.4
Some widgets are no longer editable in the admin area (for example, a portfolio widget, just a white screen).
I downloaded the version on 04/07/2021.
Tell me how can I fill it in without breaking the site content?
Is there an update manual?
To update the theme download the zip-archive with the theme on your computer, unzip it and upload the new theme version on your server (please make sure there are no nested folders such as medical-clinic/medical-clinic). I recommend you to rename the theme version you used previously (for example name the theme folder “medical-clinic-old”), in such a case this theme version will be backed up at your server.
Besides don’t forget to update plugins as it is noted on the WordPress admin panel after the theme is updated.
Sometimes there is also a need to deactivate the theme and activate it again to make all changes that were implemented function correctly.
Please note that you might need to clear your browser’s cache in order to see the changes.
Another way is to update the theme automatically. To update the theme automatically you should use the Envato Market plugin. After activating the plugin, click on the “Envato Market” icon from the left sidebar. To generate your Global OAuth Personal Token click on this link https://account.envato.com/sign_in?to=envato-api and login using your Envato Market login details. Please copy & paste your unique token into the Envato settings inside your WordPress dashboard and click on “Save Changes”. Once you have configured this properly, you will see a screen where you can install or update your already purchased plugins & themes.
Please note that in case you modified the theme files (theme code) and update the theme via Envato Market plugin changes that you implemented will be lost because the new theme version will overwrite the theme version you use at the moment.
Should you have other questions please feel free to contact our support team at https://cmsmasters.net/support/
Hello! Is there any way – only in mobile version – to move the social links from the top bar to main bar (below the logo or something like that? We feel like needing people to click on the top bar to open it is hiding them too much.
Alternatively, is there any other option to have them a bit more evident from mobile? Thank you!
The theme isn’t supposed to function in a mentioned way and as much as we’d love to help desired result requires customization that is beyond our support policy because there is a need to modify theme files and the way it works. Appreciate your understanding.
As a solution our developers can provide the code to make the top bar always open on mobile without having to click on the arrow.
Please feel free to contact our support team at http://cmsmasters.net/support/ our support agents will be happy to help you.
en la pagina del blog hay palabras que no puedo traducir al español, como by, submit, etc…, utilizo el plugins loco translate, y aunque en la plantilla las he traducido correctamente, luego en el blog no se reflejan esos cambios, esto ocurre solo con palabras determinadas. Podrían ayudarme. Gracias
It will be rather easy to translate the theme as it comes with a .pot file. Basically, this is a list of all words and phrases that are present in the theme, and you will need to go through it and add translations for them.
Theme documentation contains rather detailed instructions on translating your website – please look through it. Theme documentation can be found in the DOCS folder within the theme archive that you downloaded from Themeforest – open index.html file in any browser.
Should you need our assistance please submit a request at http://cmsmasters.net/support/ and our support agents will gladly help you.
We should note that support is provided in English only, appreciate your understanding.
I bought the Medical Clinic theme trough Envato Elements. But now i can not updates my theme, the content is not working anymore. When i click edit all i see is a blank screen. And i don’t have a purchase key because my elements subscription has ended. How can i get my website up and running again?
There are no known issues with the current theme version functioning – please make sure to use 1.2.4 theme version.
Elements items do not offer support and updates in the same way that regular purchases do. You need to be actively subscribed to access new versions of the theme regardless of if you previously downloaded an older version.
To access theme update simply download your theme again to get the most up-to-date version.
Themes that are used via Envato Elements don’t include personalized support.
To get support please buy the theme on Themeforest and contact our support team at https://cmsmasters.net/support/ so that we can provide you assistance.
Hey guys, your theme is really great and complete! TOP RECOMENDATION!! Now, I have 2 questions:
1. is it possible to rename the header’s search Lightbox from “Enter keywords” to another word?
and 2. is it possible to fix the logo while we scroll instead os resizing?
Thanks in advance
Hello, thank you for contacting and for the feedback!
1) “Enter keywords” can be found in the theme .pot file, basically, this is a list of all words and phrases that are present in the theme, and you can go through it and change theme phrases to the needed ones.
Theme documentation contains rather detailed instructions on translating your website – please look through it as the procedure of the phrase changing is the same to the procedure of translation. Theme documentation can be found in the DOCS folder within the theme archive that you downloaded from Themeforest – open index.html file in any browser.
2) Desired result requires theme customization. In fact customization is beyond our support policy but for you personally our support agents can provide the code for the purpose – please submit us a request at http://cmsmasters.net/support/ with a link to your site and relevant WordPress credentials and our support agents will take care of the case.
Hi, thanks for your reply. 1. PERFECT! smooth and easy! 2. I thought it was easier, don’t worry, I’ll let as it is but thanks for your help and availability, I really appreciate it.
Just one last question: My client wants to reduce the font size for the profiles (doctors, etc) and he doesn’t want to be linkable. Can you guys help me? Thanks again
Personal assistance is provided via tickets system – please contact our support team at http://cmsmasters.net/support/ and our support agents will gladly provide you the custom code for the purpose.
Hi, I’m very interested in buying this template for a local clinic. I have a question: are we able to create a login button (for specialized doctors) in order to access hidden areas like a forum? Thanks in advance. I’ll be waiting for your reply
The theme doesn’t provide desired option as it doesn’t include any user management system except of the default WordPress one: https://wordpress.org/support/article/roles-and-capabilities/
You can try to use some plugin for the purpose but we can’t recommend you any because we didn’t test third-party plugins functioning with the theme and thus can’t guarantee their compatibility, appreciate your understanding.
Should you have other questions please feel free to contact our support team at http://cmsmasters.net/support/
Ok, thank you for your reply
Thank you. I have one last question: Is this template using any web builder? I mean, can we move up and down the modules? for example: Can I drop a search bar right below the slider in the home page without writing code? Thank you so much
Hello, thanks for your question.
The theme comes with a custom Content Composer plugin created by our developers for content adding – the tool that is proved to be handy and convenient. Drag’n’drop function provides great flexibility of settings and shortcode options. Shortcodes can be easily added, edited and rearranged. Our visual content composer allows to place any shortcode/section to any part of the content area. You can modify content according to your requirements.
Please check the video demonstrating how easily shortcodes can be managed.
Please don’t hesitate to contact us should you have any questions. Thank you.
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