Web Themes & Templates

Discussion on Medical Healthcare WordPress Theme

VicTheme

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24 comments found.

Hi, does the demo import replicate all aspects of the demo that we see on themeforest, including images, sliders, tabs and scripts?

Yes, except for the image files, it will be replaced by placehoder image

​Hello, I updated last WP version with your last Theme version and doesn’t work. All content disappears.

Is there any solution? Thanks.

Does it mean it’s working? anyhow, if you still need our supports, you can submit a ticket via this link here https://victheme.ticksy.com/ Cheers!

Hello, I can’t submit a ticket because my “support” is expired. I still have the same problem. I HAVE the new theme version but I CAN’T update Wordpress because doesn’t work. Everything disappears except the menu.

can you let me know what is the error message and PHP version that you used?

Hi!

​After the last update, the Homepage always explode memory, with message: “Fatal error: Out of memory (allocated 82837504) (tried to allocate 12288 bytes) in /home4/s6c6t1m6/public_html/mvimagem.com/wp-content/plugins/victheme_core/wordpress/element/wploop.php on line 377​”

But this occur only in the files of the VicTheme plugin… the other pages dont occur!

I too maximize my memory limit to 512MB, my server has 6GB of the RAM and 6 Core… but appear to be enough!

Home page: http://mvimagem.com Do you help me?

Honestly I think it’s absurd that support to have an expiration date, since we users are always depending on the update of the template, and when it goes wrong we’re the ones that warn you, since I can not open a new ticket anymore, I’m commenting here!

And from what I know another customer had the same problem, but I think he did not notice the error which was, because in my case it appears just below the slider!

Hello Jason!

We have 2 different servers from two different vendors. One of the hostgator, and another one a server in Brazil, and both are giving the problem.

See, I do not change anything on the website for months, and after the updates of their plugins the error continues, sorry, but putting the problem on the server is easier than fixing?

See the problem commented on 7 days ago by LABADONI here, where it seems to have been the same problem as my …

Will I have to buy the support license for you to investigate the problem? Even I can buy, but if the problem is not mine I would like a refund, agreed?

I change the version of PHP to 7.0 and no show more errors!

it is server problem, not that we dont /or run away from fixing problem, infact we have been doing so everyday, you can see from we keep updating the products.

You may haven’t update the site but your hosting might have change the way their PHP ini works, like disallowing memory increase via PHP script ini_set() and such.

I believe somewhere in your system, could be php.ini or else that preventing you from increasing the memory via wordpress directly. thus when you update to PHP 7 it will use / create a different set of PHP configuration and seems to “fixes” the problem.

Please we are supporting you out of courtesy and extending support fee is per theme forest rules, and if you must know, it doesn’t even cover the cost of hiring a support helper.

Labadoni problem isnt the same as memory limit, more like bugs introduced in the WP 4.7.x which we have already fix.

Regards, Jason

Need a PHP 7.2/7.3 Update please

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