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I am already a customer.
Can we translate the website (back & front)? Because I had some problems with the translation of a theme that I bought from you. Particularly in the admin panel.
It’s important for me to translate the entire site. Not only in front.
Not all element for backend, just only some part
what is the recommended size logo?
276×58 as is demo site.
I am planing to buy this theme. I have one Question:
The logo and the call us / email (on the header) can be customised via separate files, for example can i upload image for the logo and icons with links in html code for the right side?
Yes, on the right side is applying as HTML code.
I need to get tablets in landscape mode to work as responsive. I notice there is already an @media code at the bottom of the style.css and also another media.css I found that includes @media code.
What needs changed to force into responsive mode?
I’ve tried your support page but once I registered I could not log back in and password reset never emailed back.
Can you please try to check in your spam box?
If doesn’t help, pleas register for a new account. > http://take.ms/Dekjj
Nothing there and I had registered for a new account. When I try to re-register it states that my information is already in use.
that’s weird, can you provide your registered email please? I’ll contact to ticksy.com directly about your problem.
In the mean time, you can create a new account with new email.
Can i install a news widget and social buttons one under the Medical Tour and FAQ categories in the main page?
The page builder really sucks…. Sorry to say that, but you could use a more advanced one. Has no option to add text blocks… I want to add 3 blocks with text and image on one page, can you please explain me how to do it? Not even a shortcode generator. Poor theme, very limited.
1. Try to use page item ‘column’ http://take.ms/jApZE and put image as html code.
2. Not sure you checked out the doc we provided yet? Make sure that you download the full package of theme, not just ‘installable file’ > http://take.ms/VYO7P6
After download the package from themeforest.
Extract it. Then you will see the folder ‘document’
Open the file ‘index.html’ with your browser.
Then see how to create sidebar in the doc.
Hope this help
If you got any further questions, please head to our support website
Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/
Thank you very much!
What if i don’t know html? How will i be able to put the content in that column? Wasn’t it easier to use the default WP text editor in that content builder?.
Sorry we don’t have editor in page builder and in this case, you’ll need to put image html code in it.
use this code.
<img src="image_url" />
I’ve got a white screen of death upon install. No plugins except what’s supplied with WordPress 3.81
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
There is an error with the custom widget:
code error (Cannot redeclare class OAuthException) in a custom widget supplied with the theme (twitteroauth.php)
To resolve this plugin issue, I’ve simply renamed the plugin file to twitteroauth.php_
This stops the plugin being included.
Oh got it. You can follow this instead > http://goodlayers.ticksy.com/faq/1895
Thanks for that. However, please note that you can’t get to this because once you activate the theme the screen goes white.
That’s weird.. Could you open a ticket on http://goodlayers.ticksy.com/ ? We’re happy to investigate if you still need to use twitter feature. But if not, it’s fine
Thank you. It’s not important for Twitter with this client but I do recommend you try an install your end.
Hello, how can I make a menu item in a sidebar become bold or a different color when it’s the active page (similar to the main navigation)? For example, I have a submenu on each page in the left sidebar, and it’s hard to tell which page you’re on so I’d like to make whatever page they’re currently reading, bold.
Presales question – is it possible to change the colour of all the text including navigation bar text?
Yep you can
I would like to buy this theme but I need a page that works with question and answer. Is this feature provided by the theme? do you have link for a site in which I can see how it works?
Not exactly sure what you need… You need something like FAQ section? How about toggle box feature > http://themes.goodlayers.com/medicalplus/faqs/
I have an immediate need. I am trying to change the text “Related Portfolio” to “Other products you might be interested in”
I have code experience so if you can guide me to the file + line that would be great!
Thanks you have a great theme!!!!
Can I reuse all of the images (change color, size, etc) and icons (change icon colors, size, etc.) on any images seen on the MedicalPlus demo?
How do I get the shortcode button to open in a new window. I’m using a pdf as the source.
the personnel widget only has options for 1/4, 1/3, 1/2 of the div that it is in that has already been set to 1/2, 1/3, or 1/4. so I keep getting 1/2 of 1/2 (which is 1/4 of the page) as my largest option within a 1/2 personnel widget
very frustrating … need a 1/1 option from inside the personnel widget. If I’m not using it right, is there a YouTube video walk-through?
Please provide screenshot with description of your problem. As I read, it’s pretty confused
I can give you the url: www.drquinnbui.com >> I won’t be able to ask the client to log into his Envato account until Monday afternoon (if he shows up). Not a paying client so I had him buy his theme. :-,
Sorry, please ask for the purchase code from your client, I myself don’t have ability to answer technical support
Has this theme been updated to add the Instagram icon in the Social Shares and Social Network areas?
Sorry we do not have that :/
How do I add a favicon to this template?
Will there be any future updates/features to this template?
Nope, we’re not planning to it yet. But if you find any bugs, please kindly let us know. We’ll update it ASAP
I am a purchaser:
I am getting this error:
Fatal error: Cannot redeclare class OAuthException in /home/content/10/11147610/html/metropeds/wp-content/themes/medicalplus-v1-05/include/plugin/custom-widget/twitteroauth.php on line 15
I deleted an existing plugin and i resolved my issues.
Oh ok, if you get further questions, please feel free to submit a ticket in our support site. Our supports and devs are in there.
What form plugin do you use for this theme?
twitter plugin?? Nope we’re not using the plugin for twitter. We integrated its API directly. If you want to use it but still having this problem, please kindly open a support ticket. Our supporters will check it out
That’s not what I was asking. I was asking what contact form plugin for the contact us page do you use or recommend for this theme?
Oh sorry for my confusion. We use our own contact form as built-in. You can select it in page builder, page item ‘contact form’.. BTW, if you want to use another plugin for contact form, you may consider ‘contact form 7’ plugin
Thanks! One last question, I hope
How do I make the opacity of the slider/stunning text background lighter?
For this kind of technical questions, Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
I tried to add a favicon file .ico through the theme options but it does not work.
Thanks for helping me.
I am using this theme for one of my clients but the problem is that people can not comment on the blog posts…
Do you have any advice on how to make the blog work so that my client gets people to comment?
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