1248 comments found.
Why can’t I edit the right Sidebar in Features? https://files.fm/u/4n39gfgqaj
Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Hello, how to edit vc_shortcodes-custom-css? I can’t find it anywhere after demo import
Hello,
Support for all our items is conducted through our Support Forum.
Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Hello, I am buying this theme for a client. Can I get a demo access/images/videos to the admin panel so I can check how easy it would be for them to manage the theme as it is one of the requirements ?
Hello,
We’re not providing demo version/access before purchase. You can find some videos under theme description at the bottom here.
I changed the header background colour but now there is an ugly border around the main menu items. I’m looking to remove the border around the main menu items. Has anyone done this? Can someone help?
Anyone?
Hi, for any support or assistance related to our products, we kindly request that you utilize our dedicated support forum at support.quanticalabs.com Thank you!
other customer, same problem. the blog does not work correct and the licence expired.
If the visitor click a paging-link in a posts-category-page, the visitor get a 404 error. Where can i solve this bug?
Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
this is the second time, with the same bug. i can’t create a new topic, because i cant find a option to create. the results of the keyword blog & 404 are to much. Please answer my question here. Or send me a link with a solution. “Forum available in read only mode.” i have write you that the licence is expired and i will not buy another one because of a bug. i have buy your theme twice. and it is the same bug. it’s not my fault.
You can create topic here, please note that you need to have valid support period to do that. Otherwise forum is available in read only mode. Mentioned issue isn’t theme bug but it is caused by incorrect WordPress configuration setting on your side.
“You don’t have permission to create a new topic.”
You need to be logged in and you also need to have valid support period to create new topic. If you have created topic about this issue in the past, please search for it, you can still be able to access it in read only mode.
iam and was logged and i had wrote two times that the license is expired. the same routine of your support, like my other case/customer. so you give me only an answer if i buy a new lincense. this is a bug on two projects. just because we only noticed it after the license expired, we now have to pay extra
We fix all bugs on a regular basis, all of them. We never leave our customers with a broken or unusable item. However, the support policy is strictly defined. Thank you for your understanding.
you don’t read the lines and problems of your customers and then claim that it is up to the customer that there is a problem? It’s not just your business politics, it’s arrogance. I’ve been in the business for 10 years. Develop and buy themes yourself. I have only seen this kind of behavior from you. There can be no question of support here. This problem is not recorded in any of your documentation. You haven’t even listened properly and claim that your themes are perfect and it’s definitely not a bug. I will now use my multiple licenses to rate you. Unbelievable such an arrogant, unreflected behavior.
I’m sorry for any inconvenience caused. We take customer feedback seriously. If my response came across as arrogant; it was not my intention. We’ll investigate the issue thoroughly. If you extend support, we’ll be glad to assist further. Thank you for your understanding.
no iam not understanding and i will not. it is a bug, not a cosmetical correction. the theme does not work, how it should be. and it is not the fault of the customer. i will not pay extra money for bugs of your theme.
Once confirmed, we’ll swiftly address these issues and release an update. Thank you.
how will you do this? You didn’t ask specifically.
this answer and this support is a cheek. i have report this bug 7 month ago, nothing is happend. the same answers. the same “buy lincence”.
https://support.quanticalabs.com/forum/topic/39793/archive-category-redirect-to-home/
Please check if answers provided there are not helpful in your current case. If not, we’re open to assist, anyway as discussed before you will need to have valid support to get help. The support rules are the same for all users and described under support policy.
Contact Form not working, i setup smtp in siteground but its not working why?
Hi, for any support or assistance related to our products, we kindly request that you utilize our dedicated support forum at support.quanticalabs.com
To access the support forum, please create an account on the platform if you haven’t already done so. Once you have your account, you can create a new topic and provide us with the details of your issue. Thank you.
Theme update 14.0 WPBakery Page Builder update (to version 6.13) doesn´t work. Old WPBakery page builer plugin deleted, no update possible, please check/help. Regards Rainer
Please re-download theme and try again, should be fine now.
Doesn´t work. I downloaded again, upload not successful. Please check again.
In this case please create new topic on our Support Forum our team will check what is wrong on your end and provide assistance.
I have 3 licences, 3 times update WPbackery doesn´t work. I´ll wait, I think you`ll fix the problem, when you get a lot of complains.
We tested an update on our end and it is working correctly. For now we also don’t have any reports from other users, so that might be something wrong on your end.
Now it work perfect. Thank you.
You’re welcome!
Please update theme for Rev Slider 6.6.14, because of security threat:
https://patchstack.com/database/vulnerability/revslider/wordpress-slider-revolution-6-6-12-authenticated-arbitrary-file-upload-vulnerability?_a_id=350Thank you for pointing that! We will provide update with next theme version.
Do you have an estimated date? Because all medicenter websites with the use of rev slider are vulnerable for this security leak. The critical severity of this leak is 9.1/10. Please release an update asap! Or at least release the rev slider version 6.6.14 to your customers.
We should be able to prepare an update in next few days, you should be notified via email, once it will be available.
New version of theme with Revolution Slider 6.6.14 included is available, so you can update.
Hello, our supporte just expired, but we just want to know how to remove this sidebar on the blog post pages – https://drajulianaesteves.com.br/2023/06/liquen-escleroso-da-vulva/ – Can someone just give us the directions please? Thanks a lot!
Hello,
We’re providing support only via our support system, you need to renew support period, to get help.
Support Is Slow…. I posted a support and more details were requested and everything seems to be in slow mode…. 48368
Please check replies in your support topic, it has been answered few hours ago. If you will have further questions, please add another post there. Thank you!
Nope. You replied that it was Wordfence preventing the map editing, but there is no wordfence in use at the website. That is disappointing because that is telling me that you just assume answers without proper service.
Please check our reply in the support system, we provided reply + screenshot with Wordfence error message from your admin area. I hope it will be helpful.
my apologies. I have seen the updates you suggested. Much appreciated!!!
I’m glad to hear that! You’re welcome!
do you have any new amazing features compared to 2 years back on the theme.
You can check full theme changelog here: https://quanticalabs.com/changelog-medicenter-health-medical-wordpress-theme/ to know what functionalities has been added compared to your current version.
Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
I bought a license for a site and I’ve recently configure Facebook pixel. However it is giving me an error in 2% of events saying is due to health information issues. Facebook support says I need to talk with developer… The parameters that are sent are causing the problem. Can you help?
Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
could’t find this issue adressed in the forum. My support licence expired so I can’t create a new topic… Don’t want to pay for extended support if I’m not certain that the issue will be solved..
We’re providing support only via our support system, so you will need to renew your support period to get assistance on that.
This theme looks good, I’ll like to use this for my site can we use this license on multiple sites after purchase?
You need separate license for each website. One regular license for ThemeForest theme allows you to use it only for single website.
how to align the copyright footer to center
Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Twitter feed not working.
Twitter widget setup seems to be ok. But I’m getting:
You currently have Essential access which includes access to Twitter API v2 endpoints only. If you need access to this endpoint, you’ll need to apply for Elevated access via the Developer Portal. You can learn more here: developer.twitter.com/en/do…! Please check your config under Appearance->Widgets->Twitter Feed!
Please check the reply in your topic on the support forum. Thank you!
Hi API keys data seem to be correct. According to twitter developer documentation you are using an old API method v1.1 and the new developer account need to apply to Elevated access.
developer.twitter.com/en/do…
“””Please note:
If you were approved for a developer account before November 15th, 2021, you were automatically converted to Elevated access. This means that your existing Apps can continue to be used to make requests to standard v1.1, premium v1.1, and enterprise endpoints, and that all of your user Access Tokens are still valid.
If you would like to start using v2 endpoints, you will need to attach an App to a Project and use the credentials from that App when making requests to v2 endpoints. “””
Can you please test your Twitter feed with a recently created twitter developer account with just API v2. ??
Please check reply on the support forum and continue there. There is no need to post reply also here in comments.
Hello,
I need to have search button on the homepage. Is it there in the theme? I couldn’t find it.
Hello,
It is possible to add it for example as search widget in the header like on About page: https://quanticalabs.com/wp_themes/medicenter/about/
Great.
Second Page Blog error 404
When I filter blog post by category, the second page always get error: “404. The page you requested was not found.”. If I enter blog without category filter, the pagination works.
I’ve tried permalink option with the same result. Also same error setting the Reading Setting on Post Page with my main Blog template, additionally when I set my main Blog template, the main blog template is not the selected one, it is other page with a different side bar and two columns. That is not in my sample blog pages.
I’ve have tried other explorer with private navigation, to check if it is something related with cache, with the same error result.
Posted in your support forum.
Please update your Support Forum with more functional search. Impossible to find something in your Suport Forum. Most of the times the search in your Suport Forum is unreachable with HTTP ERROR 500.
Reading Settings>Blog pages show at most “3” post. RESOLVE THE BUG.
Thank you for an update about solution, this is correct one. I’m sorry for search issues on the forum, we solved that, should be fine now. We’ve also replied in your topic on the forum.
Hi, How can I copy or duplicate a Service, Department, Doctor or Feature?
Hi,
Support for all our items is conducted through our Support Forum.
Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Hi please can you advise how we can change the colors on our website? Our designer tried several options: - Went to appearance, customize, colors (here there is only the background color available and not an option to add more) - Went to appearance, theme options, colors and changed the HEX code of one of the color schemes – how come there is no option to add a new color scheme? - Also went to WPBakery Page Builder Settings and changed all the colors there but nothing seems to work Please advise. Do we need to get into the code in cpanel to medicenter style.css file and change it manually everywhere? Really hope not, it will take so much time. Thank you in advance for your help!
Hi,
Support for all our items is conducted through our Support Forum.
Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
