94 comments found.
Is there any update coming soon? We have the issue with WordPress 5.6, Layer Slider won’t update, and now jQuery plugin is sending a warning of some compatibility issues with the future update of WordPress 5.7
Hello, thank you for contacting!
We update themes in turn and besides some time is needed for approval from Themeforest reviewers. Our developers are working on updates at the moment – we do our best to release updates as fast as possible and highly appreciate your patience.
At the moment there are no known issues with the theme functioning if Test jQuery Updates plugin https://wordpress.org/plugins/wp-jquery-update-test/ and Classic Editor plugin https://wordpress.org/plugins/classic-editor/ are used with the following settings: https://www.screencast.com/t/WPRECgXLwQl
Please contact our support team at https://cmsmasters.net/support/ and our support agents will gladly send you the current Layer slider version.
Thank you.
Hello again from cmsmasters team!
We are glad to inform that Medicine Plus theme is now updated to version 1.2.9 – this update addresses issues caused by recent WordPress versions and includes the required plugin updates, along with other minor theme fixes. Please go ahead to download and update the theme on your website.
When doing this, please make sure to update the theme plugins and clear your browser cache after the theme update.
Should you need any assistance with updating the theme, please feel free to contact our support team at https://cmsmasters.net/support
Thank you.
Thanks for your work and support!! Excellent news!
You are always welcome!:)
Great theme!! Any idea when will be available update for wordpress 5.6?? I can’t modify my site since this update
Hi, thanks for contacting!
Our developers are working on updates at the moment – we do our best to release updates as fast as possible and highly appreciate your patience.
As a temporary solution please use the Test jQuery Updates plugin and Classic Editor plugin with the following settings:
https://www.screencast.com/t/WPRECgXLwQlShould you have other questions please feel free to contact our support team at https://cmsmasters.net/support/
Thank you!
Hello, is it possible to add a checkbox that force customer to click in the checkout page saying he agrees to terms and conditions? Thanks a lot
Hello, thank you for contacting!
You can activate corresponding checkbox on an Appearance/Customize/WooCommerce/Checkout tab. You can find more information here: https://writenowdesign.com/blog/wordpress/woocommerce/add-terms-and-conditions-woocommerce/
We should note that personal assistance is provided via tickets system. Should you need further help please submit us a request at http://cmsmasters.net/support/
Thank you.
Hi, i find a lot of error in template, : Not all markup language is eligible for rich results in google, all my products are rejected from google, i tested your demo version and it is same, how to resolve it? Thanks. https://search.google.com/test/rich-results
Hello, thank you for contacting!
Thank you for your notice – pleased to inform that the issue is fixed at the moment, please check. Please clear cache and LocalStorage or open our demo site in incognito mode to see changes that were implemented correctly. Needed fix will be included to the future theme update but if you contact our support team at https://cmsmasters.net/support/ we’ll gladly fix it for you personally in order not to let you wait till the theme update is uploaded on Themeforest.
Thanks, i check your demo and is ok, but the product name is not showing yet. I wait your update. Verry good theme.
Hello!
Could you please specify how we can replicate the issue? Screenshots and any other details will be highly appreciated.
Thank you.
When import Slider Demo, Error: slider_export.txt does not exist!
Hello, thank you for contacting!
Please make sure to import slider demo content using Layer slider plugin. In case you experience difficulties with a slider demo content import please contact our support team at https://cmsmasters.net/support/ and our support agents will gladly help you.
Thank you.
hello, just bought this theme, I am surprised that when all done importing all files from demo, all the images are missing. images from products, from sliders etc etc… I checked in the zip theme file and all the images are replaced with some plain color images instead of the images from demo. Can you fix this please?
ok, I read other comments and found my answer, sorry. But is there a manipulation to do for the map to appear in contact page?
Hello, thank you for contacting!
Google Map became a paid service and to use it for free there is a limit of map loads. We recommend you to generate new Google Maps API key that will be used for this site only. Google Maps API key should be added here. The key can be generated here: https://console.developers.google.com
Please make sure that you activated the Google Maps JavaScript API and Google Maps Geocoding API: https://www.screencast.com/t/sXkBFHxNZ
Personal assistance is provided via tickets system – should you have other questions please feel free to contact our support at https://cmsmasters.net/support/
Thank you.
hello, my question was : where do I enter the Api Key on this theme please?
never mind, found it in your answer, thank you
You are welcome!
Hi, Your plugin is last updated 1 year ago. Are you still supporting it? Thank you
Hello, thank you for contacting!
Sure, the theme is supported. The theme is updated as needed to make it compatible with current WordPress and plugins’ versions. There are no known issues with current theme version functioning however our developers are working on the theme update at the moment, it will be uploaded shortly and will be available for download as soon as it passes approval from Themeforest reviewers.
Should you have other questions please feel free to contact our support at https://cmsmasters.net/support/
Thank you.
i want to know if it support RTL and if yes i want to see a demo.
also if yes it suported it it support with wmpl plugin or i will have only to make wordpress lang in arabic ?
Hello, thank you for contacting!
Yes, the theme supports RTL.The theme has ready rtl.css file which is used when RTL language is selected for the website.There is no RTL demo site, appreciate your understanding.
The theme is compatible with WPML plugin (please note that it isn’t included to the theme archive and should be purchased separately).
Should you have other questions please feel free to contact our support at https://cmsmasters.net/support/
Thank you.
plz send link for full width as soon as possible. we want to buy if it is fit
Hello, thank you for contacting!
The theme allows to choose between Liquid and Boxed layouts and besides you can choose what layout should be used for this or that section. As an example you can see that on our demo site a section with a slider is set to be shown as boxed but if you wish you can set it to be shown full-width on a Section shortcode settings, you can see an example here
You can set desired layout for each section on a page and thus make your content to be displayed boxed or full-width in accordance to your needs.
Should you have other questions please feel free to contact our support at https://cmsmasters.net/support/
Thank you.
i have purchased medicine plus theme and it’s getting error at installation time
Hello, thank you for contacting!
We received a ticket from you on the matter and it is answered at the moment – please check.
Please feel free to contact our support at https://cmsmasters.net/support/ in case you have other questions.
Thank you.
Hello, I would like to know if in this template you can add gateway payment? Thamk you
Hello, thank you for contacting!
As it was mentioned previously adding some other gateway payment that isn’t provided by WooCommerce plugin is beyond our support policy, appreciate your understanding.
Please feel free to contact our support at https://cmsmasters.net/support/ in case you have other questions.
Thank you.
Hello, i liked the template but can i integrated with a specific gateway payment ? gateway payment: https://paykz.it.ao/developers
Hello, thank you for contacting!
Theme’s eCommerce functionality is achieved with the help of the basic WooCommerce plugin.
You can read about WooCommerce core payment options hereAdding some other gateway payment is beyond our support policy, appreciate your understanding.
Should you have other questions please feel free to contact our support team at https://cmsmasters.net/support/
Thank you.
don´t you have any programmer? do you sell template full( with code..)?
Hello!
We don’t provide paid services and don’t implement customization on the order, thank you for understanding.
Medicine plus is a WordPress theme and it includes all files that are needed to install and use it. Besides the theme comes with .xml file that allows you to import all the pages and posts like they are on the demo site.
Please note, that all images are not included in the demo content and are substituted with placeholders as according to our license we can’t redistribute them.
Best regards!
Hi, this template is compatible with Elementor? Thanks.
Hello, thank you for contacting!
We can’t guarantee Elementor compatibility with the theme as we didn’t implement such compatibility tests. Though we can’t deny mentioned plugin will work properly with our theme.
The theme comes with a custom Content Composer created by our developers for content adding – the tool that is proved to be handy and convenient. Drag’n’drop function provides great flexibility of settings and shortcode options. Shortcodes can be easily added, edited and rearranged.Our visual content composer allows to place any shortcode/section to any part of the content area. You can modify content according to your requirements. Please check this video demonstrating how easily shortcodes can be managed: http://cmsmasters.net/shortcodes/
Should you have other questions please feel free to contact our support team at https://cmsmasters.net/support/Thank you.
Hi, I bought the theme in the summer and since then there was no update, is this normal? I have trouble to save the updates in the last few days, please advice?
Hello, thank you for contacting!
We update our themes on turn and as needed. At the moment updates for WordPress 5.0.x are under upload to the Themeforest, and will be available for download after approval from Themeforest reviewers. We strongly recommend to use the 4.9.x WordPress version in the meanwhile.
If you updated WordPress to 5.0.x and experience difficulties with Content composer functioning please install and activate the Classic Editor plugin and choose it here https://www.screencast.com/t/c6hH5OaiaR Thus there will be an opportunity to edit pages using CMSMasters Content Composer plugin. Classic Editor plugin can be downloaded here https://wordpress.org/plugins/classic-editor/ Appreciate your patience and understanding.
In case you face with some other problems with the theme functioning please contact our support team at https://cmsmasters.net/support/ and provide relevant WordPress and FTP credentials so that our support agents can investigate the issue you have.
Thank you!
Hi Sir, is their an option to hide the price, only approve customer can login and see the price? Like this website: https://www.missiclothing.com/ thanks
Hi, thanks for the question!
Such functionality isn’t available, though you can use a third party plugin for this purpose (as https://wordpress.org/plugins/hide-price-until-login/ ) , but please note that the theme guarantees functionality with basic WooCommerce plugin, while we cannot guarantee the theme correct work with all the extensions – in fact it is a usual practice. There are tons of different plugins available and we cannot ensure compatibility with the theme for all of them. The only thing I can advise is to try it by your own.
Thank you!
Hi team, we appreciate for your theme design and functionality and it is very easy to manage. But quite few days, We got problem to update content on CMS. Content composer has been not worked proper and we can’t find solution on there. I request you, Please look in it and give us proper solution.
Hi, thanks for contacting!
We’ll be happy to help, but as the problem is a specific one, we need to see what happens on your end. Please send us a request here and our support team will investigate your case. Just please make sure to add all the needed credentials to your ticket.
Thank you!
Hello, I am trying to install the theme, but will not install, instead, a message appears, ‘this file exceeds upload_max_filesize of php.ini.’
Hello, thanks for contacting!
This message means that theme zip file is larger than max upload file size allowed in configuration of your server. Please either increase that limit or upload the theme via ftp (second method explained in our documentation – that’s index file, open it with your browser).
If you need any personal assistance at this point, please don’t hesitate to contact our support team via this form. Please make sure to add WordPress and FTP credentials.
Thank you!
Hi can I use this theme for my shopify store???
Hi, thanks for contacting!
We don’t have Medicine Plus WordPress theme as a Shopify template or in any other version for a different CMS. Appreciate your understanding.
The theme uses Woocommerce plugin for the shop feature, so the theme’s e-commerce functionality is 100% powered by the plugin. You can read about the plugin’s features and capabilities here.
Thank you!
What are the payment gateways I can use with this theme? What actually I need (API or what) to integrate a payment gateway?
Hello, thanks for the question!
The theme uses Woocommerce plugin for the shop feature, so basically the theme’s e-commerce functionality is 100% powered by the plugin. You can read about the plugin’s features and capabilities here. There’s a possibility to use the following payment gateways: Direct Bank Transfer, Check Payments, Cash on Delivery and PayPal: https://www.screencast.com/t/OGmF3F6aFT. Adding other gateways isn’t presupposed by WooCommerce functionality.
Thank you!
Hello, thanks for contacting!
We’ll be happy to help you, just please submit us a ticket at http://cmsmasters.net/support and add all the needed credentials (WordPress admin login and FTP credentials) to your ticket.
Thank you in advance!
