275 comments found.
I can’t import your demo to my site. It stuck at 80%. Also, when I checked in the pages section, I found that your slider is not working well. And there are no header and footer. Can you tell me how can I solve this problem?
Hello,
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import, or anything else, please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Mikado Portfolio part of
Qode Interactive
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Still waiting for the latest update. This theme is not compatible with PHP 8.0
Hello,
The theme will be updated, however, at the moment we don’t have an ETA when the next update will come out.
Current version of the theme has improved PHP 8 compatibility and you can contact our support through this email, just include your purchase code in the mail, explain the PHP compatibility issues you’re facing, and our support agents will check this and assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Thank you. I have emailed support with all the details, because when I tried to upgrade the theme to the latest, the site broke.
When updating theme and plugins we recommend following instructions from this article – How To Update A WordPress Theme And Plugins. Also, we recommend updating via FTP method. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, friend. Your theme is no longer compatible with wordpress and woocommerce, woocommerce shows several incompatibility alerts with your theme.
1- When will you publish the update for this topic? Can you send me the updated theme with the latest version of WordPress and WooCommerce?
2- The theme is quite slow, I have a very large server but the template is very slow, can you please correct this?
Hi there,
Thanks for writing in!
1. The theme will be updated as soon as possible, however it will work well on the latest WordPress version, when it comes to WooCommerce you will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
2. When it comes to the speed we can suggest you to put a focus on your server and your content optimization as well as TTFB, First Paint and Contentful Paint from the google pages speed that matters, also the Waterfall sections is of great importance where you can see what might be improved and our support team will be happy to help and provide you with more detailed guidance. Also you can check our article here as well as about the recent changes in GTMetrix.
Thank you for your patience and you will for sure be notified once theme update is released.
Support
Mikado Portfolio part of
Qode Interactive
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Is it compatible with Wordpress 6.3? Do you have a date to update the theme? can I update Wordpress and the plugins without problem? And if yes, where can I download the most recent plugins?
Hi there,
Thanks for writing in! The theme will for sure be updated and you will be notified once it is out, our team is working on updating all our themes currently.
Thank you for your patience and if you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Is there an update coming for WP Bakery? The current version is showing a vulnerability.
https://patchstack.com/database/vulnerability/js_composer/wordpress-wpbakery-page-builder-plugin-6-13-0-contributor-cross-site-scripting-xss-vulnerability?_a_id=350Hello,
We will include the latest version of the bundled plugin with the next theme update.
However, if you wish to install the new version of the plugin manually, you can submit a ticket at our Help Centre, or contact us through this email, and include your purchase code in the email, and our agents will send you the latest version.
Support
Mikado Portfolio part of
Qode Interactive
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Hi Dear Team,
Just bought your theme.
I saw this option and cant understand what to do with Max Upload Size. It is 128 as you mentioned in options but still red alert.
https://prnt.sc/ELFpe5tRNU9JHello,
It could be that cached value is being displayed instead of updated one. You can try to import demo even if your server resources are not as recommended.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Mikado Portfolio part of
Qode Interactive
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hi, i have purchased this theme but not able to import demo data and have raised request for it which is still pending, please look into it at the earliest or provide me with refund. ticket id #228000
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
Support
Mikado Portfolio part of
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Hi, Wordfence published a new about Slider Revolution, a premium plugin that I am using with your theme. How can I updated it in order to have the web in good condition? My support has expired, but it’s supposed that I could update this plugins, could I?
https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/revslider/slider-revolution-6612-authenticated-administrator-arbitrary-file-uploadThanks,
Hello,
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or, if your support has expired, you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I made a mistake. I bought twice the same license. Please I need you to refund me one of them. Thank you
Hi there,
We are sorry to hear this, you should know that refund are handled through Envato.
Thank you.
Support
Mikado Portfolio part of
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The theme has a security flaw, my hosting provider informed me that said theme was violated, causing damage to my website. This affected the access to the site, producing changes in the system files, and modifying the index, which in turn, redirected to other adult content pages. I clarify that both the Hosting and the domain have their acquired security layers (SSL), configured and installed, complying with the necessary security protocols for the site to operate correctly. I request a report on this novelty to know where the fault is. I also report that the topic had the respective update. It was currently suspended at the request of the client. I require, please, that corresponding measures be taken on the matter and that you provide me with a report of what happened.
Sincerely,
Proyectar255
Hi there,
We are sorry to hear this but please note that our theme is strictly tested before it can even be released so if your website was affected by a malware you should know that there are many ways to protect your website and you can read our article about it here.
You can always check with your hosting on what caused the issue as they can help you to get a better insight on this matter and best practice would be to revert to a previous backup of your website before the malware affected your website. This is not something that is caused from the theme itself rather it might occur if you have your site unprotected and as you can see in the above article there are various ways to stay protected.
You should know that you can always turn to our team and submit a ticket to our Help Center and one of our support agents will assist you and check this on your end.
Thanks
Support
Mikado Portfolio part of
Qode Interactive
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Hi, my theme goes slowly, a lot of red issues too, is any updating of the theme programed? thanks
when I try to add another theme to my Wordpress, I have this error: fatal error: Uncaught Error: Call to undefined function mediclinic_mikado_get_font_weight_array() in /home/xxxx/public_html/wp-content/plugins/mkdf-core/shortcodes/shortcodes-functions.php on line 490. So, my support is expired, the theme goes slowly, errors, and I can’t activate another theme. How to solve this issue? thanks.
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Getting a lot of widget red issues:
Example: The “mkdf_social_icon_widget” block was affected by errors and may not function properly. Check the developer tools for more detail.
How do we fix this? Thank you.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
Qode Interactive
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Hello. I purchased the “MediClinic” theme via Theme Forest and I have successfully installed. However, no activation fails, you run out of progress.
I am attaching a screenshot and my purchase license.
Please help.
Hi there,
Thanks for writing in! You do need to activate the theme and requiring plugins and register the theme under Mediclinic Core > Registration. If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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On Feb 13,2023 I bought this theme MediClinic when I tried to import the theme demo, the upload stopped at 80%, and it been 5 hours. Please help
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi guys, I have purchased this theme, but now the support has expired. The thing is that I try to update the theme and there is imposible to do it (an error happens), in another hand, your recommend the plugin “disable guttemberg”, but the truth is that if you disable that plugin there is a big problem in the web, and you can’t edit the widgets… And at last, the web is no very fast… so… any idea?
Hi there,
The latest version of the theme is 2.0 and if you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins also if you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Wanted to buy this theme May I request a backend demo to check options before buying?
Hi there,
Thanks for taking an interest! We do not have any testing environment unfortunately but you can see all the features presented on our demo presentation. Also you can check our themes documentation here. We are also available for any additional questions regarding our theme.
Support
Mikado Portfolio part of
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Your theme documentations is more than 1 year old thats why I am asking for backend demo. We are looking for this theme with elementor support and documentations showing visual composer instructions. kindly show some screenshots with elementor so I can make my decison.
One more thing, this theme is showing software support upto WordPress 5.8.x, Is this not supported to latest wordpress 6.x versions ?
Hi there,
We understand for sure. The theme documentation is for WPBakery plugin, if you need any backend images you are more than welcome to send us a mail and our team will send you images from the backend.
When it comes to the WP it is compatible with the latest version as well since there has not been any significant changes from 5.8.x to the latest. The compatibility will be added to the change log once theme update is released.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I was updating Php 7.4.9 to latest version PHP 8.1 (8.1.13), but site coming up with this error Fatel Error: Array and string offset access syntax with curly braces is no longer supported in C:\Apache24\htdocs\sitewp-content\plugins\mkdf-core\core-dashboard\sub-pages\import\import.php on line 283 Any help with this issue.
Sorry Just updated Mikado-core plugin and it worked. Thanks
Hi there,
We are glad to hear that you managed!
Support
Mikado Portfolio part of
Qode Interactive
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hi, I want register my theme to another domain. Old domain is deleted i’m not a owner of this domain so i can’t login to the panel an unregister it. Can u pls unregister for me this domain on ur server? Because i want use this theme on a different domain name. PLS HELP ASAP
Hi waiting for ur reply!
Hi there,
We have now deregistered your purchase code so you will be able to register it once again.
Support
Mikado Portfolio part of
Qode Interactive
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With MediClinic 2.0 (WP 6.1.1 and PHP 8.0) I get “PHP Warning: Array to string conversion in …/wp-includes/formatting.php on line 1098”. I have read from another author that this has something to do with the Customizer and esc_attr().
Also I get “PHP Warning: Cannot modify header information – headers already sent by (output started at …/wp-content/themes/mediclinic/framework/lib/mkdf.framework.php:207) in …/wp-admin/customize.php on line 126” when opening the Customizer. Please fix or advise, THX
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Shouldn’t the date of Version 2.0 in the Changelog be some time in 2022? I think you guys just recently updated it, right? Cheers, Dorian
sorry I’m confused, maybe my Updatelog is wrong. Just ignore I guess
Hi there,
The last update for the theme was on October 12th, 2021 and it will for sure be updated. Of course you will be notified once it is out.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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