263 comments found.
Hello. I purchased the “MediClinic” theme via Theme Forest and I have successfully installed. However, no activation fails, you run out of progress.
I am attaching a screenshot and my purchase license.
Please help.
Hi there,
Thanks for writing in! You do need to activate the theme and requiring plugins and register the theme under Mediclinic Core > Registration. If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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On Feb 13,2023 I bought this theme MediClinic when I tried to import the theme demo, the upload stopped at 80%, and it been 5 hours. Please help
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi guys, I have purchased this theme, but now the support has expired. The thing is that I try to update the theme and there is imposible to do it (an error happens), in another hand, your recommend the plugin “disable guttemberg”, but the truth is that if you disable that plugin there is a big problem in the web, and you can’t edit the widgets… And at last, the web is no very fast… so… any idea?
Hi there,
The latest version of the theme is 2.0 and if you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins also if you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Wanted to buy this theme May I request a backend demo to check options before buying?
Hi there,
Thanks for taking an interest! We do not have any testing environment unfortunately but you can see all the features presented on our demo presentation. Also you can check our themes documentation here. We are also available for any additional questions regarding our theme.
Support
Mikado Portfolio part of
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Your theme documentations is more than 1 year old thats why I am asking for backend demo. We are looking for this theme with elementor support and documentations showing visual composer instructions. kindly show some screenshots with elementor so I can make my decison.
One more thing, this theme is showing software support upto WordPress 5.8.x, Is this not supported to latest wordpress 6.x versions ?
Hi there,
We understand for sure. The theme documentation is for WPBakery plugin, if you need any backend images you are more than welcome to send us a mail and our team will send you images from the backend.
When it comes to the WP it is compatible with the latest version as well since there has not been any significant changes from 5.8.x to the latest. The compatibility will be added to the change log once theme update is released.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I was updating Php 7.4.9 to latest version PHP 8.1 (8.1.13), but site coming up with this error Fatel Error: Array and string offset access syntax with curly braces is no longer supported in C:\Apache24\htdocs\sitewp-content\plugins\mkdf-core\core-dashboard\sub-pages\import\import.php on line 283 Any help with this issue.
Sorry Just updated Mikado-core plugin and it worked. Thanks
Hi there,
We are glad to hear that you managed!
Support
Mikado Portfolio part of
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hi, I want register my theme to another domain. Old domain is deleted i’m not a owner of this domain so i can’t login to the panel an unregister it. Can u pls unregister for me this domain on ur server? Because i want use this theme on a different domain name. PLS HELP ASAP
Hi waiting for ur reply!
Hi there,
We have now deregistered your purchase code so you will be able to register it once again.
Support
Mikado Portfolio part of
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With MediClinic 2.0 (WP 6.1.1 and PHP 8.0) I get “PHP Warning: Array to string conversion in …/wp-includes/formatting.php on line 1098”. I have read from another author that this has something to do with the Customizer and esc_attr().
Also I get “PHP Warning: Cannot modify header information – headers already sent by (output started at …/wp-content/themes/mediclinic/framework/lib/mkdf.framework.php:207) in …/wp-admin/customize.php on line 126” when opening the Customizer. Please fix or advise, THX
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Shouldn’t the date of Version 2.0 in the Changelog be some time in 2022? I think you guys just recently updated it, right? Cheers, Dorian
sorry I’m confused, maybe my Updatelog is wrong. Just ignore I guess
Hi there,
The last update for the theme was on October 12th, 2021 and it will for sure be updated. Of course you will be notified once it is out.
Thank you for your patience.
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Mikado Portfolio part of
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I’m working in a local environment, I’m using a self signed SSL to make it exactly the same to the production environment. I want to import the demo content, but the dashboard says I must validate the purchase, so I copy the code I was provided with, also I put my email, but I never get an answer error/success message… I can’t install the theme in the production site because It’s running another stuff, that’s why I’m building this new version… What can I do about it?
Hi there,
Could you please try to deregister the theme on your live domain, register it on your local installation and import the demo content and then deregister it and register back to your live domain.
We hope this helped.
Support
Mikado Portfolio part of
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The thing is that I haven’t register it yet… Nor live or local… I can’t install it in the live domain, so when I try to register it in my local environment I never get an answer It’s like it is sending the data but I NEVER GET AN ANSWER… my local environment is called exactly the same as the production site ( mydomain.tld ), just to avoid errors at the time to uploading the site to production… But I can’t event install the demo data… It’s getting annoying and already have a week delay… Can you please help me?...
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello. I purchased a license for my client. Before I deliver the theme to my client, I need to test it on a different domain and upload the information. Can I activate the license here and then delete it? Can I install the same license on the customer’s own domain address after deleting it from here?
Hi there,
Thanks for writing in!
You can for sure do this however you will need to deactivate the license on your current domain, since the license can be active only on one single app installation.
If you need any further assistance with this you are more than welcome to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, with this theme only being compatible up to WordPress 5.8, does that mean I’m going to have issues when using PHP 8?
Hi there,
Thanks for writing in! The theme has PHP 8 compatibility added and compatibility for WP is 5.8.x , however since no significant changes has been made the theme can be used on the latest version of WP for sure.
The compatibility will be added to the themes changelog once theme is updated.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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Hi. How do we set the archive header?
Currently we have set the header in theme options and all the pages and posts use the header (we had to set the header in the edit page (standard extended) else it is finding a different one).
But the archive.php is not using the header we have on the rest of the site, We can not find settings for this any where.
How do we make the whole site use Standard Extended header? We have clicked every option in theme options and looked at ALL drop down select options whether they are for the header or not.
Please assist.
Hello,
As we do not have enough information in order to help you, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and gladly help you. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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For some reason when I added the theme, for the elementor editor it also shows the code. How do I remove the code?
Hello,
Thank you for reaching us!
If you plan on using Elementor as page builder it is necessary to import Elementor demo.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
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How do you import elementor demo?
Hi,
Please navigate to Mediclinic Dashboard > Import and select Elementor demo from the drop-down (please see screenshot).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Hey, I did this but it still did not work. I still see the code when I try to edit with elementor.
Hi,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
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Hello, Is your theme compatible with Elementor PRO? I saw that the last update for this theme was last year, even if WordPress and WooCommerce are updated. Are you planning to keep this theme up2date? Thanks
Hello,
Thank you for reaching us!
We haven’t tested the theme with Elementor Pro. The Elementor demo is using free version of Elementor and it is not necessary to use Elementor Pro.
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however once it is updated this will be listed in the change log.
The compatibility with block-based widgets (added in WordPress 5.8) was included in the latest theme update so the theme should work correctly on the latest version of WordPress.
Do let us know if you have any additional questions.
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We would like to use elementor pro for custom footers. Can you please check if it’s compatible and let me know. We would like to purchase your theme. We had issues in the past with other theme when we activated elementor pro. Thanks
Hi,
When it comes to 3rd party plugins, please understand that we didn’t and couldn’t test all plugins out there with our themes. The official plugins we provided bundled inside our theme are the ones that are tested several times before the theme was launched and we guarantee their functionality.
Headers and footers are using the theme templates and we cannot guarantee that the header and footer feature by Elementor Pro will work with our theme.
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Hello, That’s strange because Elementor pro is a part of Elementor free, isn’t a 3rd party plugin. We want to make with Elementor footer on every page. Can you theme do this? If we gonna buy it, can you help us with this incompatibility between your theme and Elementor PRO. Waiting for you your answer, Thank you!
Hi,
Once again, please understand that the footer layouts in the theme are created using theme templates and options and we cannot guarantee that the header and footer feature by Elementor Pro will work with our theme. Free version of Elementor is a standalone plugin which we can guarantee that it is fully compatible with our theme.
You can find more info on how to set up footer using theme option in the documentation here. Our support agents will gladly help you to set up footer using our theme. Unfortunately, integration of 3rd party plugins which we haven’t tested with our theme is not covered by the support.
Support
Mikado Portfolio part of
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Okey, then can you test and let me know if it works? I will buy your theme only if it’s working with elementor pro. Thanks Do you offer refund if it’s not working ?
Hi,
Unfortunately no, we can’t test the theme with Elementor Pro. We are here if you need any assistance to set up footer using our themes option and widgets.
We do follow official Envato Market refund policy which you can check in this link.
Support
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Okey I got your point. Many thanks for your answer. Unfortunately I cannot purchase this theme if you don’t offer support for elementor pro. Thank you again
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Is there a way to get rid of the book appointment button on the teams page?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
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Slider Revolution is not showing up on our live website. The link is: https://dheving.sg-host.com/home-page-greens/
Hi there, Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
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Hi for some reason in the preview of the website I see the icons but when I go to the live website I no longer see any of the icons instead it shows a box. The live site is: http://dheving.sg-host.com/
I resolved this issue.
Hi there,
We are glad to hear this! 
Support
Mikado Portfolio part of
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Does you theme with it’s plugins support RTL ?
Hello,
Thank you for reaching us!
Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
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My menu “breaks” when the screensize is lower than 1326px wide. So I wasnt to adjust the tablet “breakpoint” to 1326px so that the mobile/tablet menu is visible when <1324px width. Is it possible to fix it?
Hi there,
Can you please provide us with your website URL so we can check.
Thank you.
Support
Mikado Portfolio part of
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Deprecated: Function _register_controls is deprecated since version 3.1.0! Use Elementor\Controls_Stack::register_controls() instead. in /home/qodeinteractive/mediclinic/public_html/elementor/wp-includes/functions.php on line 5379 – I’m about to buy the theme but why is this notification on all the demos of your theme in the elementor version ?
Hello,
Thank you for taking interest in our theme!
There were some minor interruptions which have been resolved in the meantime so please try to access it once again.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
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