106 comments found.
Just purchased and have made 5 attempts to install and nothing but wordpress fatal error? Just now noticing there is “No support” how can that be? I will be requesting a full refund if this is the case. why did envato even allow this?
Hi, we have already mentioned in item description:
“DON’T BUY THIS THEME Although this theme remains in our portfolio, it is currently outdated and non-functional. However, we may consider updating it in the future.”
But you might have missed that text. We still keep it here and we may update in in future cuz many people are still loving it.
Btw, you are dealing with a honest person here and surely, i’m more than happy to give you refund, please ask for refund at this link: https://themeforest.net/refund_requests/new
Hello Premium Layers. no i did not see the notice. my client had liked the html version in the envato elements pages and I had to come here to purchase the wordpress version so I never looked. The problem I have is the demo install fails because the remote site is no longer online and none of the sub menu items appear as soon as I add a new item and add a child the top level item no longer appears. so all of the demo install menu items do not show except for just top level items. Also after trying to manipulate the content with no page builder and most of the default content broken it is hard to manage to change or build new content. I appreciate you replying and would be interested again in the theme if it all works. In the mean time I will request that refund.
Refund approved, it may take some days to be processed.
Also, in case you need a custom jobs or maybe try to make that theme work please contact my brother at valonnavdiu@gmail.com
Hi, Appearance>Menus>Custom Links is not working. When I click on the “Custom Links” is not expanding. Please let me know how can I fix it.
Is this theme compatible with WP 5.3?
Hi ! Thank you very much for your interest 
Yes it is . You can contact me on whats app at : +386 49 245 679 for further questions
Hi, just noticed that Google Map stopped working on contact page, is there a fix available as it’s displayed based on location in Theme settings?
Hi , please send me wordpess logins and generate an api for google map , send them both at valonnavdiu@gmail.com i will fix it for you ! Thanks
thanks for super-quick response, email sent.
You lost the design I paid for and just mock me. I can not believe you’re doing what you want. There are laws to protect the consumer, besides, I’m not the only one who is not happy. And you’re trying to blackmail me to raise your rating !!! HOW CAN YOU DO THIS, THIS IS CRIME. GIVE ME MY MONEY BACK !!! OR I ALREADY LEAVE IN THE POLICE AND IN ALL INSTITUTIONS I’m a sufferer. Premium Layers They lied to me and behaved nonsense. Do whatever they want. They blackmail and steal money. I start legal action against them if there are any other victims email me to this email info@designstudiokm.com
I’m a sufferer. They lied to me and behaved nonsense. Do whatever they want. They blackmail and steal money. I start legal action against them if there are any other victims email me to this email info@designstudiokm.com
You reply to every comment saying open a ticket at https://wpbox.ticksy.com/ but that link is dead.
Hi
Sorry but i haven’t asked to open a support ticket at ticksy for month or maybe a year , here you can open a ticket : https://premiumlayers.com/submit-ticket/ sorry for any missunderstanding
I understand theme documentation but where is it? It would help if you just gave a straight answer. You have already denied my refund and that’s fine but the service has not been very well from you or the author. But that’s fine as well. I just won’t purchase from you any longer. I will attempt to file a dispute and cancel my account.
trying to wait for a response regarding a better tutorial for the Medico theme for my wordpress website. I do not want to ask for a refund but I’m moving closer and closer to doing so if I can’t get help in order to continue my site building
Hi Theme have documentation as most of themes does , if you need help you can open a support ticket which usually gets reply within 48 hours , that’s all we can do . Thanks
Ok, I’ve tried everything. I think the Medico theme is perfect for what I’m trying to accomplish. However, there are some function that are not explained or don’t work out well. There is very very short youtube setup guide but it’s only 7 min. Is there another youtube example video that takes you through the compilation of a generic site? As much as I love it, I may have to ask for a refund if I can’t find any help with building out some pieces of my site with this theme. I was told by way of the support ticket to contact the author….good luck with that, never was able to do so. I hope to hear something or I will be forced to find another theme
Hi
Im interested to buy this theme but i want to clarify things
1. Support RTL? i can choose between english and arabic in the website?
2. Can the client can create an account? and from their account we can send results of Xray, Blood Test, etc?
Thank you
Hi! Pre sales question here
Is it compatible with youtube plugins like FooVideo Plugin?
Thanks!
Hi, Thanks for having interest in this theme!! We can’t test this extension (FooVideo) with our theme because its premium, but as you can see at this page http://premiumlayers.net/demo/wp/medico/foo-demo/ the foo gallery is working good and FooVideo will possibly work.
Hello,
I would like to add a submenu and when I go to Appearance -> Menus and I add the submenu, this is not appear?? How can I fix it??
Thanks a lot
Chrysanthi
Hi
Thanks for purchasing our theme , please open a ticket at : https://themique.ticksy.com/ our team will provide any help you need ,Thanks
Hi, I just buy your theme and when I install, my website hacked. They auto create new user and many request to login my site. Please help me fix it.
’’‘Best Regards’‘
Hi, I cannot open a support-ticket, cause I can not enter my purchase code for the wordpress version. Help!
hi, please open a support-ticket here http://wpbox.ticksy.com/
make sure you have selected proper category.
The theme does not seem to be working appropriately in iPhone 7 and iPhone 6S. The banner images and the menu will not open. Please advise.
hi, please open a support-ticket here http://wpbox.ticksy.com/
Posted a ticket two days ago with no response Ticket #877809
Hi and i’m very sorry for delays ,i contacted my support team and asked to respond as quick as possible.
Hi, I have installed visual composer and it doesn’t seem to be working. If I click on the backend editor button for visual composer, the text editor area minimizes and goes away. I have the latest version of wordpress and the latest version of medico.
hi and thanks for purchasing our work.
please create a support ticket at: http://wpbox.ticksy.com/ to get help from our support team.
Thanks
Is there a reason why the appointment widget is halfway off of the slider?
hi and thanks for purchasing our work.
please open a support ticket at: http://wpbox.ticksy.com/ to get help from our support team.
Thanks
Hello. I ve noticed that there is a small css problem at video page http://medico.weblusive-themes.com/?page_id=2522 The second column is a bit below the first. Is there a fix for this? Thanks, Mike
hi Mike,
First off, you have to extend your Support package in order to be able to get support from us. as you can see from your badge, your support has expired.
Thanks and sorry for any inconvenience.
Hello. I do know that the support was just expired, but the css problem is at your demo, so I could ask this question even without buying…
