This author's response time can be up to 1 business day.
Is ist possible to install the theme in a demo version from which we can adapt our changes or do we have to create the website from zero?
Visual composer is no longer displaying when trying to edit a page, do you have any idea about what it can be from ?
I’ve tried using the basic theme and switch back to medicom reactivate the plugins but no luck
Can you please update your theme to latest one.
Which version are you using? Please check your version and check medicom latest version.
We’re using the 18.104.22.168 Version can you please tell me what is the latest available version please ?
Latest version is 22.214.171.124
Update your theme to latest one and update your plugins after updating your theme.
Hi Again, does the updated version come with the support ?
It will probably sound silly but I cannot find any of the upated version anywhere for us to install it. Is it possible to have the right version file for us to overwrite it in our ftp by any chance ?
go to themeforest download page.download medicom to your computer. overwrite with FTP or Cpanel.
I’m sorry but something must be wrong here, I’ve downloaded the latest version and replaced on out ftp, and it still says it’s the Version : 126.96.36.199 also we cannot seem to be able to update visual composer that we have to see with the author of the theme as we don’t have a direct license.
Any ideas what went wrong ?
We’re waiting an update for 188.8.131.52,
184.108.40.206 will fix your visual composer. You can wait for new version or just use 220.127.116.11 for now.
Update will be ready in a few days
Ok thanks for letting me know and no luck VC is still giving the same issue;
we’ve disabled all the plugins and it’s still not working it happened all out of a sudden 2 days ago
Please follow your tickets.
Thanks for your co-operation.
wpb_map() and get_row_css() functions are deprecated in theme.
when using with the visual composer it throws an errror.
how to resolve this
Appreciate your response
We are working on new release for all issues, you will get it tomorrow.
We’re having another issue since the last theme update the widget are no longer displaying in the footer area. Any ideas ? thanks for your help
We are not sure about your issue, new release can cause a few issue because of vc… We are working on new release for all issues, you will get it tomorrow.
after update Visual Composer (5.2) the theme isn´t work anymore.
Are you using Medicom 3.0 version?
If you’re not using Medicom 3.0, please download new theme, delete your old theme (deactivate visual composer and layerslider). Upload and activate new theme, update plugins with our plugin updater and activate them. For more issue please contact support
I didnt pay attention about the images not be included in the package. Can i buy this image package somehow?
Hello, unfortunately the images are not included in the theme. We have partnered with Birght Themes. They have designed the template we have built to WordPress. Please contact them from https://themeforest.net/user/brighthemes
Hey, when I activated layer slider wp, my visual composer stops working. Could you help me please?
Hello, We have answered your ticket through our support forums. Regards
Me again, how can I put rows id, I just want a anchors links to my one page
We noticed that on the homepage, all the recent posts are showing, we’re trying to show the recent posts from a specific category only.
Can you please help with this ?
Hello, our widget is using all post, if you want to show specific category you should use Post Masonry widget or Post Grid widget.
What’s wrong with it?
Never Mind! I figured it out!
Hi, I already asked my question at your support page. However, I haven’t get any answer yet. Please help me.
Could you please try to upload the theme from you FTP? That should fix your issue.
I already tried it, and also I asked to my hosting company about it. But they told me that I am doing right direction.
That’s related your hosting limitation and it’s a common wordpress error. Here is the solution http://bfy.tw/DgUs
PRIVATE TICKET #1287206
Follow your tickets please. We will help you.
I don’t think you help me. Why you guys keep saying me bad direction, please give me right direction. I already followed the install instruction, but it still has many problems.
I never seen this kind of service… DO NOT saying “follow the instruction”
We have checked your tickets. You should install demo content to finish your theme installation. Follow documenation or you can use https://studio.envato.com/ for installing demo contents etc.
Support does not include theme installation and demo content installation or customisation, configuration etc.
I told you several times. This is not my first time to use themeforest.net. I bought many themes, but at this time, I can’t get it. I tried to instal FIVE TIMES, and even I asked to my hosting company about install. BUT they said that my way doesn’t have any problem. Why I can’t use it?
I REALLY don’t get it.
And, why it looks blank all images?
And I saw your several answers,
“Thanks for buying our theme no worries we can help you to install our theme if you haven’t just please open a ticket in our support forums about it and our support team would be glad to assist you there. Kind regards”
You helped to install the theme, but you ignore my install problem? Are you discriminating me?
We dont have a services for theme installation, if there is an error on your installation, we can solve it.
Images are not includes with theme but there are placeholder image with grey-blank. You just need to change it with your images.
hello, what minimum version of php do we need to install this theme? thanks
Php version should be 5.4 but it may increase in near future.
You mentioned This “Updated: Theme structure for visual composer” in version 3.0.can you please tell us more about it?
You can take more information from support team.
Hi, I did the theme purchase but the site structure configured in the demo does not match what you sell. I suggest that the configuration of the demo is the same as what you demonstrate in the sale out there, it is difficult for a layman to look for where to modify what.
I’m trying to find the fullscreen setting for multiple items and just can not find it.
Where I set up full screen of that section “EMERGENCY CASE”, “OPENING HOURS” and “CANCER CARE”?
Please contact https://bliccathemes.ticksy.com support team.
Hello! I have this theme from a client, i didn’t bought but i do dev and optimized in this. I found a problem with h1. I have in first page testimonial slider and gives me error, it uses h1 empty titles.
Interesting but is still empty h1, it is wrong. I don’t have license for theme to go for supporting.
We only help to our customers. Contact your employer for getting support.
how to update the visual composer to the latest version? The theme was updated but visual composer and its components didn’t and are causing an issue on the site. Please provide instruction asap.
You can update your plugins in Appearances > Install plugins (after updating your theme)
If you explain your issues https://bliccathemes.ticksy.com/ we can help.
How can I activate the layerslider? I have the license for the template only…
Bundled plugins can not be activated on themeforest. This is a common situation for all theme.
We’re updating layer slider with our theme updates.
I have updated the layerslider and jscomposer plugins (only those files) with the new update of the theme, but I am having a message to buy layerslider license in my Hompage where I have my layerslider, that everybody can read. What is wrong?
That’s interesting we could not see this kind of message.
I have gone back to the old LayerSlider plugin (6.6.1) and I have no message. I have tried uploading full plugin folder and using Appearances > Install plugins but it also says that I need license for updating… Should I upload the full theme files (I have modified some files) for uploading just the plugin?
Try this, deactivate layerslider and go to install plugins and update it.
If it’s not working, take a back up of your slider, delete layer slider and install new one. If you can’t see your sliders, use your backup for your sliders.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $23.50
Deliver better projects faster. Photos, templates & courses
Unlimited downloads. Only $29/month
Learn almost anything with
Envato Tuts+ for free
9000 free tutorials, 3000 paid courses
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work