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Is ist possible to install the theme in a demo version from which we can adapt our changes or do we have to create the website from zero?
Visual composer is no longer displaying when trying to edit a page, do you have any idea about what it can be from ?
I’ve tried using the basic theme and switch back to medicom reactivate the plugins but no luck
Can you please update your theme to latest one.
Which version are you using? Please check your version and check medicom latest version.
We’re using the 184.108.40.206 Version can you please tell me what is the latest available version please ?
Latest version is 220.127.116.11
Update your theme to latest one and update your plugins after updating your theme.
Hi Again, does the updated version come with the support ?
It will probably sound silly but I cannot find any of the upated version anywhere for us to install it. Is it possible to have the right version file for us to overwrite it in our ftp by any chance ?
go to themeforest download page.download medicom to your computer. overwrite with FTP or Cpanel.
I’m sorry but something must be wrong here, I’ve downloaded the latest version and replaced on out ftp, and it still says it’s the Version : 18.104.22.168 also we cannot seem to be able to update visual composer that we have to see with the author of the theme as we don’t have a direct license.
Any ideas what went wrong ?
We’re waiting an update for 22.214.171.124,
126.96.36.199 will fix your visual composer. You can wait for new version or just use 188.8.131.52 for now.
Update will be ready in a few days
Ok thanks for letting me know and no luck VC is still giving the same issue;
we’ve disabled all the plugins and it’s still not working it happened all out of a sudden 2 days ago
Please follow your tickets.
Thanks for your co-operation.
wpb_map() and get_row_css() functions are deprecated in theme.
when using with the visual composer it throws an errror.
how to resolve this
Appreciate your response
We are working on new release for all issues, you will get it tomorrow.
We’re having another issue since the last theme update the widget are no longer displaying in the footer area. Any ideas ? thanks for your help
We are not sure about your issue, new release can cause a few issue because of vc… We are working on new release for all issues, you will get it tomorrow.
after update Visual Composer (5.2) the theme isn´t work anymore.
Are you using Medicom 3.0 version?
If you’re not using Medicom 3.0, please download new theme, delete your old theme (deactivate visual composer and layerslider). Upload and activate new theme, update plugins with our plugin updater and activate them. For more issue please contact support
I didnt pay attention about the images not be included in the package. Can i buy this image package somehow?
Hello, unfortunately the images are not included in the theme. We have partnered with Birght Themes. They have designed the template we have built to WordPress. Please contact them from https://themeforest.net/user/brighthemes
Hey, when I activated layer slider wp, my visual composer stops working. Could you help me please?
Hello, We have answered your ticket through our support forums. Regards
Me again, how can I put rows id, I just want a anchors links to my one page
We noticed that on the homepage, all the recent posts are showing, we’re trying to show the recent posts from a specific category only.
Can you please help with this ?
Hello, our widget is using all post, if you want to show specific category you should use Post Masonry widget or Post Grid widget.
What’s wrong with it?
Never Mind! I figured it out!
Hi, I already asked my question at your support page. However, I haven’t get any answer yet. Please help me.
Could you please try to upload the theme from you FTP? That should fix your issue.
I already tried it, and also I asked to my hosting company about it. But they told me that I am doing right direction.
That’s related your hosting limitation and it’s a common wordpress error. Here is the solution http://bfy.tw/DgUs
PRIVATE TICKET #1287206
Follow your tickets please. We will help you.
I don’t think you help me. Why you guys keep saying me bad direction, please give me right direction. I already followed the install instruction, but it still has many problems.
I never seen this kind of service… DO NOT saying “follow the instruction”
We have checked your tickets. You should install demo content to finish your theme installation. Follow documenation or you can use https://studio.envato.com/ for installing demo contents etc.
Support does not include theme installation and demo content installation or customisation, configuration etc.
I told you several times. This is not my first time to use themeforest.net. I bought many themes, but at this time, I can’t get it. I tried to instal FIVE TIMES, and even I asked to my hosting company about install. BUT they said that my way doesn’t have any problem. Why I can’t use it?
I REALLY don’t get it.
And, why it looks blank all images?
And I saw your several answers,
“Thanks for buying our theme no worries we can help you to install our theme if you haven’t just please open a ticket in our support forums about it and our support team would be glad to assist you there. Kind regards”
You helped to install the theme, but you ignore my install problem? Are you discriminating me?
We dont have a services for theme installation, if there is an error on your installation, we can solve it.
Images are not includes with theme but there are placeholder image with grey-blank. You just need to change it with your images.
hello, what minimum version of php do we need to install this theme? thanks
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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