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Discussion on MediCure – Health & Medical Wordpress Theme

Discussion on MediCure – Health & Medical Wordpress Theme

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474 comments found.

Hi, I want to remove slug “service” in a service page. Pleae guide me. Thank you very much.

Hello, thanks for contacting!

“Service” in URL cannot be removed or changed to any other word as it refers to custom post type (Services) and when you’re on a page created as a service there’s no possibility to get rid of it’s mentioning in the link and for proper theme functioning the permalink structure should be kept exactly in a such way. Appreciate your understanding.

Should you have further questions please contact our support team at http://cmsmasters.net/support

Thank you.

*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.

Hi, when I add a new page and I choose a Services page template in page Attributes section, it doesn´t show the settings that should be available for services pages. What’s more, whatever page template I choose the settings are always the same. Why aren´t shown the different ones for each template?

Hello, thanks for contacting!

The issue you have isn’t a typical one and there is a need to investigate it from your end. Please contact our support team at http://cmsmasters.net/support and our support agents will take care of the case.

Thank you.

*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.

Hi there, I am going to install the latest version of this theme today because google is now saying:

“Mobile Usability issues detected on XXXX.com/

Search Console has identified that your site is affected by 1 Mobile Usability issue: Text too small to read”

Does the new theme version fix the font size? I think it is too small to read on mobile devices. I can’t change this in the theme settings anywhere and I’m not smart enough to edit the .css for fear of breaking it!

Thanks, Tom

Hello, thanks for contacting!

Please contact our support team at http://cmsmasters.net/support and specify what font exactly you want to change and our support agents will help you.

Thank you.

*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.

hello i am trying to update my site and i’m not able to edit any of the content boxes on the page. i have updated all plugins, theme to 1.4.1 version and WP is up to date. please advise. thank you.

i can send login info.

Hello, thanks for contacting!

Personal assistance is provided via tickets system – please submit us a request at http://cmsmasters.net/support/ with a link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.

Thank you.

Embedded video posts DO NOT WORK! The only way to get it to display as a video post is to select “Self-hosted” and paste it into the text section. Can this please be fixed? It’s unsightly and unprofessional-looking.

Hello, thanks for contacting!

Personal assistance is provided via tickets system – please submit us a request at http://cmsmasters.net/support/ with a link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.

Thank you.

*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.

I can’t activate revolution slider, it requires Purchase a license or enter an existing purchase code.

Hello, thanks for contacting!

To activate a slider there is a need to use its purchase code (not the theme purchase code). You don’t need a purchase code to make your slider work – it is needed to achieve automatic updates. We are the owners of an extended license and have no rights to provide the purchase code for users but of course we provide you all necessary updates. Usually the latest slider updates are included to the new theme version.

Please contact our support team at http://cmsmasters.net/support/ and our support agents will gladly provide you current slider version.

Thank you.

I have got this error on home page “LayerSlider encountered a problem while it tried to show your slider. Please make sure that you’ve used the right shortcode or method to insert the slider, and check if the corresponding slider exists and it wasn’t deleted previously.” I can’t see that on home page too. I used right shortcode.

Hello!

It is difficult to recommend anything without seeing your site and investigating the issue from your end. Personal assistance is provided via tickets system – please submit us a request at http://cmsmasters.net/support/ with a link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.

Thank you.

I don’t want break current site, can i work locally? cuz everything does not work properly on local

Hello, thanks for contacting!

We can provide support in a case we have possibility to see and investigate the issue you have from your end – we can’t help you without seeing the problem,appreciate your understanding. We can’t say for sure what happens on your end while you’re working at the local server. Some local servers have incompatible settings. Generally we recommend to develop web sites online, because it’s barely possible to help you having no wp-admin and FTP credentials. Every case is special and needs deeper consideration. The most convenient way to get it sorted asap is to move the site online and submit a personal support ticket at http://cmsmasters.net/support/

Thank you.

Hello, I have been using your theme for 1-2 years. Wordpress tells me to update the PHP files for my theme. How to update your theme please?

thank you

Hello, thanks for contacting!

Current theme version is available for download on Themeforest. To update the theme download the zip-archive with the theme on your computer, unzip it and upload the new theme version on your server (please make sure there are no nested folders such as medicure/medicure). I recommend you to rename the theme version you used previously (for example name the theme folder “medicure-old”), in such a case this theme version will be backed up at your server.

Besides don’t forget to update plugins in case it is noted on the WordPress admin panel after the theme is updated.

Sometimes there is also a need to deactivate the theme and activate it again to make all changes that were implemented function correctly.

Please note that you might need to clear your browser’s cache in order to see the changes.

We should note that personal assistance is provided via tickets system. Should you have further questions please contact our support team at http://cmsmasters.net/support/

Thank you.

*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.

Do you have demo for this? Than can Store your files, edit, view and share with your team or colleagues. It is practical in keeping medical histories and active files, which it can be used for updating, downloading and storage of radiology images.

Hello, thanks for contacting!

The easiest way to make your site look like our demo one is to import demo content. The theme comes with a .xml file that allows you to import all the pages and posts like they are on the demo site.The theme documentation contains rather detailed instructions concerning the demo content import.

Please note, that all images are not included in the demo content and are substituted with placeholders as according to our license we can’t redistribute them.

Speaking about ‘keeping medical histories and active files, which it can be used for updating, downloading and storage of radiology images’ – the theme doesn’t provide desired functional. You can try to use some plugin for the purpose we just can’t recommend you any because we didn’t test third-party plugins functioning with the theme and thus can’t guarantee their compatibility, appreciate your understanding.

Should you have other questions please feel free to contact our support team at http://cmsmasters.net/support/

Thank you.

My support expired 5 years back but I’m going to try my luck. Is it possible to stream my Instagram feed in a slider? Can I get a tutorial? Please.

Hello, thank you for contacting!

Desired result requires some third-party plugin usage because WordPress and the theme don’t include required functional. You can try to use this plugin or some other for the purpose we just should note that we didn’t test third-party plugins functioning with the theme and thus can’t guarantee their compatibility, appreciate your understanding.

Speaking about favicon – vector images aren’t supported in WordPress by default and image used for favicon should be in png, jpeg, or gif format.

We should note that personal assistance is provided via tickets system – should you need our further assistance please contact our support team at http://cmsmasters.net/support/

Thank you.

Thank you very much.

You are welcome!:)

Hello, I have already purchased and installed your theme long time back. I need to upgrade it. Before upgrading i have some queries:

1) Does your latest theme version supports wordpress 5.6?

2) Does it supports PHP 7.4 and above?

3) For the above two upgrades do i have to install the whole theme again or just the ‘update’ folder of the theme?

Hi again,

Please enable the Item update notifications in the Email Settings of your Themeforest account: https://www.screencast.com/t/lE5WflcaHjL in order to get notified when new update is available.

Thank you!

Your theme is still not updated for PHP 7.4? i am still waiting for this update.

Hello!

There are no known issues with the theme functioning on PHP 7.4. Please make sure to use the current theme version (1.4.5) in order to avoid possible issues with its functioning.

Should you have other questions – please contact our support team at https://cmsmasters.net/support/

Thank you.

yahia01

yahia01 Purchased

hi contact form 7 not connected in page

Hello, thank you for contacting!

The issue you have isn’t a typical one. Personal assistance is provided via the tickets system only – please contact us at https://cmsmasters.net/support/ and our support agents will investigate the issue from your end.

Thank you!

Hi Support,

I have inherited a site from another developer. I want to remove layer slider from theme and replace it with a responsive static image on the homepage. The plugin is causing issues with the site, I have tried paying for the full license and updating the plugin but it doesn’t solved the problem I am having. If i disable the plugin – it works fine. Any help would be appreciated? Thanks

Hello, thank you for contacting!

Layer slider plugin is fully compatible with the theme. As far as we can see you’re using WPBakery Page Builder plugin for content adding. We should note that we didn’t test third-party plugins functioning with the theme and thus can’t guarantee their compatibiity, appreciate your understanding. The theme comes with the in-built editor Visual Content composer that should be used for content adding/editing. Please deacivate all third-party plugins and use the Content Block shortcode to add the needed image.

Personal assistance is provided via the tickets system – please feel free to contact us at https://cmsmasters.net/support/ if you have any questions.

Thank you!

it doesn’t work, display a error while i try to active the themes

Custom Sidebars Warning: Illegal string offset ‘medicure_sidebar’ in /home/xxx/domains/xxx.com.hk/private_html/wp-content/themes/medicure/framework/admin/settings/cmsms-theme-settings.php on line 491

Warning: Cannot assign an empty string to a string offset in /home/xxx/domains/xxx.com.hk/private_html/wp-content/themes/medicure/framework/admin/settings/cmsms-theme-settings.php on line 491

Hello, thank you for contacting!

The issue you have isn’t a typical one – there are no known issues with the theme functioning. There is a need to investigate the problem from your end – please submit us a request at https://cmsmasters.net/support/ with the link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.

Thank you!

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