228 comments found.
Hello, please deactivate the old domain as it was dev environment. We are moving the website to the real environment.
I am talking about the activation license.
Hello,
Deactivated. You can assign this purchase code to other domain.
Best regards
We have a license and used it for working URL. Can you deactivate license for working URL http://158.69.247.96/~bisfmil8ym4di We want to use it under main domain https://batishfamilymedicine.com/ and having that red box!!!
Hello,
Deactivated. You can assign this purchase code to other domain.
Best regards
TY
Hello, Can we put other filtering options on the doctor page?
https://www.portotheme.com/wordpress/medin/demo-wp-clean/our-specialists/Trying to access array offset on value of type null at wp-content\plugins\theme-shortcodes\vc_templates\theme_gallery_popover_element.php on line 218 and
Trying to access array offset on value of type bool in at wp-content\plugins\theme-shortcodes\vc_templates\theme_gallery_popover_element.php on line 207
my wordpress version 6.3.1 my php version 8.1, how ı can fix this thanks…
Hello,
Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
As far as I see your support period was already expired. Please, renew it (https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support) if you want to get support from our side.
Best regards
Hello, Could you deactive my theme at localhost? I will use different domain.
My theme don’t have a stylesheet and doesn´t work. Is urgent
Hello,
Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
After much work I put the site online on the main domain and discovered that the licence cannot be moved automatically. I deleted the licence code from the test site to put it on the production site but it is not accepted, I urgently need to do this.
Hello,
Right now your purchase code is deactivated. You can assign it to the new domain.
Best regards
after a lot of work I put the site online on the main domain and discovered that the license cannot be moved automatically. I wrote on the support forum yesterday, but nothing. I still have the site offline. I really don’t know how to do it.
Hello,
Deactivated. You can assign your purchase code to other domain.
Best regards
Hello, we purchased three licenses from you. I want to know which domains we use these on. Can you help me?
Hello,
Please send me your purchase codes fir check – pthemeshelp@gmail.com
I will provide domain names for each of them.
Best regards
WP- Bakery front-end view is not displaying properly the content as on the front-end page, this is ruining the whole wp-bakery experience: (http://dev-mco.com/wp-content/uploads/2023/08/screencapture-dev-mco-wp-admin-post-php-2023-08-27-13_54_08.png). Also there is exactly 0 automation. All the services and doctors pages have to be done manually, also a lot of manual css and html tags in the text fields. For example doctors page has to be replicated as many doctors as there are, instead of adding just texts, images, configurations (missing custom fields). Is there a way to automate that ?
Hello,
Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
Hello, we used the activation code for a staging website to test it out, and now we can’t use it for the actual website we want to build. Can you please reset the purchase code for us? We also opened a ticket on your support forum for this.
Hello,
I made deactivation. So, now you can assign your purchase code to other domain.
Best regards
Thank you!
Hi, the same problem occurs now that I’m trying to activate a child theme for the same website. Please reset the activation code once more, so I can activate the child theme. I opened a ticket for this as well.
Hi,
Deactivated. You can assign this purchase code to other domain.
Best regards
Hello, I am buying this theme for a client. Can I get a demo access to the admin panel so I can check how easy it would be for them to manage the theme as it is one of the requirements ?
Hello,
Thank you for the interest to our item. Unfortunately we don’t have such option.
Best regards
All pages on the template never stop loading they continue to hold the browser state in an unfinished loading condition.
Hello,
Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will check your issue.
Best regards
I set up the theme on a temporary URL, and now I can’t activate it on the production URL. help! there doesn’t seem to be a way to manage my licenses and sites.
Hello,
I made deactivation for your purchase code. Now you can assign it to the new domain.
Best regards
That didn’t work. it still won’t activate using my purchase code on the production url.
Please, submit ticket in our support system – https://www.portotheme.com/support/ Our developer will check your issue.
Best regards
Hello. I installed theme and added several posts in blog and I got a problem with appearance of articles on the blog page. Some articles are shown with all th content and some of them don’t have “read more” buttons.How to correct this in theme?
Hello,
I don’t see purchase badge with your nickname. Please, submit ticket in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
The website was hosted on a cloud server and I installed the theme with license. It was working fine, then later I connected the server with a domain, since then it pops up the activate license message. I don’t have any copy of the website any where else, only thing I did was to connect the server to a domain. Can you please help with this?
Hello,
I made deactivation. Now you can assign this purchase code to other domain.
Best regards
Hi, I just purchased the theme, I installed as instructed, and the demo import is not the same as the demo displayed here on the sales page. It seems like an older version of the demo I can configure against what I see here on themeforest. I registered for support, and the page is broken or unaviable to ask for assistance there. So I have 3 questions: – 1.) Is there a way to import the demo listed here on themeforest to begin customizing for my needs? 2.) Is the support page working or is the theme no longer supported? 3.) If both #1, and #2 are both no, can you assist in a refund?
Thank you.
Hello,
Thank you for your purchase.
1) yes of course.
2) I rechecked our support system – https://www.portotheme.com/support/ It is ok. What and where exactly is broken?
3) here is Envato Refund policy – https://themeforest.net/page/customer_refund_policy
Best regards
Thanks for the reply. Earlier support page would not load, it now does. I’ll continue from there.
Support has not provided a solution in a timely manner. Please update your demo data import to function the same as the sales page demo you are showing. I don’t want to extensively configure the theme to look like what I expected to see when I purchased the theme, I am hopeful to simply customize the layout and media for my needs without rebuilding entirely. Please assist.
Hello,
What is the link to your ticket?
Best regards
Handled. Thank you
hi. How can i get a refund ??? Thanks
Hello,
Thank you for your purchase. Please, check Envato Refund policy – https://themeforest.net/page/customer_refund_policy
Best regards
Hello, I have purchased a license for web development. The site development is about to be finished and when it is done I will move it to my server (different domain). There will probably be an error on the site I just moved because of the domain. Can I eliminate the error that will occur in the new domain by purchasing a new license?
Hello,
We can make license deactivation according to your request. So you will be able to assign it to the new domain. Please, contact us by mail – pthemeshelp@gmail.com
Best regards
I want to use the old license as well. because that account and license were bought by the development team. The thing I’m wondering is, if I move the site to a new server or domain, if I buy a new license and add it, I won’t encounter a problem, right?
There willn’t be any problems.
Thanks, if I encounter a problem when I buy and add the new license, I can request your help, right?
Best regards
where can I find all the icons in medin_icons
Hello,
If you have any technical questions, Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
Hello
Please i need t reset the license code, i used it for development but now i want to use it on the final site, i followed instructions in documentation but, i have had no response by mail, and you suport site fails fr me afther i used several browsers.
Hello,
Deactivated. You can assign this purchase code on other domain.
Best regards
it Worked! thanks a lot for your quick response.