97 comments found.
May i ask how to edit the mobile version of the website? It’s only showing me the standard basic blocks instead of the Medina theme features for mobile, whereas the desktop version it works perfectly.
Hello! Please submit a support ticket https://support.promo-theme.com/
Bonjour, le thème est il compatible avec une version PHP (7.3.31-1~deb10u3)?
Hello! Yes, it’s compatible
Hello:
Is the theme compatible with wordpress6.1.x?
Hello!
Sure, it’s compatible. We support this theme 
Hi, Is there a live demo with multiple languages? I can see the theme is compatible with WPML, is there any documentation on how it would work with this theme?
Hello! It’s compatible with WPML plugin, you can check docs of how to tune it: https://wpml.org/documentation/
Is RTL language supported?
Unfortunately, we don’t have this feature in this theme
Maps are not working, I’ve added my google API (billing enabled), but it will not show the correct location – please advise?
Hello! Please check that you’ve set the domain and api limit
looks like I needed to allow domain.com// for the backend location selection.
Yes, you can set the domain and limit for this domain in Google API settings.
Hi, what is the difference between procedures and services as it appears on the theme? (Presales)
Hello! They have different design (some elements). But you can use both for services and procedures.
Hi ypromo
I am currently trying to install the Demo Content but all I’ve seen on my screen for the past 24 hours is “A content install is currently running”. Every necessary Unyson extension has been activated.
I don’t see any way to install the content manually either.
Please advise
Hello! Please check your PHP error logs. Some of your PHP limit has to be changed or increased. The problem will be found in the hosting php logs.
There are no error is the PHP logs. All my php limits have been changed / increased.
Under the Medina Dashboard all the SERVER INFO are ticked green. So not sure what is going.
The dashboard server info doesn’t show all the PHP limits. Please contact your hosting support to check the PHP error logs
Hi Again
I got in touch with my support and got the report that Unyson is the issue. I have checked if there’s an update and there isn’t one.
Should I uninstall and reinstall the plugin?
What Unyson issue have they provided exactly?
One of the Errors: PHP Fatal error: Array and string offset access syntax with curly braces is no longer supported in /usr/www/users/hfncothyvj/wp-content/plugins/unyson/framework/extensions/backups/includes/module/tasks/type/class-fw-ext-backups-task-type-db-export.php on line 180
Which php version are you using?
PHP 8.0
Please change to stable 7.4
Changing the php version from 8.0 to 7.4 did the trick! Thanks for you help guys!
You are welcome!
How to import the demo content? I dont see any option neither I see any documentation on that. Please help me.
Please activate all the necessary Unyson extensions according our docs.
It is for me not to see how to install Demo Content or the different Web Sites. In Backup section also no backups to install. Whats Wrong?
Hello! According to the license policy, you can use 1 license key only on one site.
Hello okay in my opinion i have registered a license …?
We’ve deactivated your license key, please try to reactivate it again and reload the dashboard page after.
I think there is a problem with the license, because the license was not deactivated. I deactivated and activated it myself. No difference, what is to do now?
Please create a support ticket and provide your URL and WP access https://support.promo-theme.com/
How to put social media icons on footer widget -> Social buttons ? Only can enter text
I added them in the header and they appeared in the footer, can they also be put in the headrer?
Please create a support ticket https://support.promo-theme.com/
What plug-in do you recommend for translation language?
Hello! We recommend you to use LocoTranslate plugin
thanks!
You are welcome!
I have an issue with loading the map. I added the correct API key, but the map is not working. Google Map confirmed what I knew four (4) days ago when I first reached out to your support team: the map Javascript needs to be updated. Can someone help me? This situation is becoming ridiculous.
Hello!
Your ticket was resent to our developers and will be answered tomorrow. Thank you for your patience. Don’t worry, we’ll help you
Hello ypromo. Is there any reason which may cause all (or almost all) javascript-based functionalities to be down? E.g. “teams” or “banners”? A few days ago it happened to my site, see the main page: https://rehabilitacja-koala.pl/ . Adding new pages with these blocks do not help – neither slider (banner) nor anything works as it used to work. Thank you!
Hello! Please send your URL and WP access to support@promo-theme.com
Hello! I want to install and activate a theme on my test domain, then transfer the customized theme to my main domain. Will the license carry over with the content on the site, or will the license need to be reset and reactivated? Thank you for your reply!
Hello!
You need to deactivate license on the test domain before transferring via Medina->Deregister. And activate it on the main domain. If something go wrong, please contact us, we’ll deactivate it for you 
Buen día! descargué la plantilla y la instalé en el hosting sin problema pero estoy intentando que la instalación sea completa con la visualización tal cual como está en el demo y no encuentro donde. Lo he realizado con otros temas sin problema, Podrían darme una mano…. gracias!
Good day! I downloaded the template and the installation in the hosting without problem but I am trying to make the installation complete with the visualization as it is in the demo and I cannot find where. I have done it with other issues without problem, Could you give me a hand…. Thank you!
Hello! Please create a support ticket and provide your URL and WP access to check.
I used the theme on my staging site before pushing it to the live site. When registering the theme on the live site (after deregistering on staging) I get a registration error saying it’s already registered to the staging site. Not sure how to work around this?
Hello! We’ve deactivated your license, please check.
Having this same issue again. I can you please deactivate the license again?
Hello! Do you use one key only on one project?
Yes, but I also do testing on a Staging site for the same website before going live. Why can I not use the code for a a staging environment?
Either way, Unyson seems to have broken my website with session_start(); errors, after the latest update to Wordpress. And there does not seem to be any viable solution for this. I will be changing themes moving forward.
We’ve deactivated it, please check. You can activate/deactivate manually via Medina Dashboard (Activate/Deactivate button)
Hola! Me gusto mucho su theme, antes de realizar la compra, necesito consultar acerca de lo que estoy necesitando para ver si es factible. Necesito desarrollar una web para un centro medico, principalmente necesito si o si incorporar un calendario de citas online. Donde el usuario ingrese al profesional que elija, registre su email y se habilite el calendario con dia y horarios disponibles de dicho profesional, seguido eso se envie un mail de confirmacion con el detalle de la cita y a futuro incorporar la automatizacion de emails con recordatorio de citas. Se que en este ultimo caso quizas deba incorporar otro plugin pero lo principal es el calendario de citas online. Necesito que me confirmen si esto es factible para realizar la compra. Aguardo respuesta, Gracias!
Hello! Thank you for your interest in our theme. For this feature, you need to use an additional plugin, like Booked. At the moment, our theme doesn’t include it. But you can buy it and install in our theme.
Hi there. I want to ask how I can increase the length for the sub -menu because no matter how much I change it from the css file it does not change. The length of the line is very small at 150px while it would need at least 300px. Thanks and I look forward to a clarification.
Hello! Please create a support ticket https://support.promo-theme.com/
Hi, I bought your theme and used it in a domain as a test theme and in the end I did not use it. Now I’re going to use your theme in another domain as the main theme for development, but when I try to sign up it comes with the message that this license is being used by another site (the site I tested) which is not valid because I have deleted the theme from the test site and it is no longer in this domain. How can I solve it?
Hello! We’ve deactivated it, please check
