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Unfortunately the new Goodlayers Ticksy support site is very poor.
It is impossible to search through public tickets to find solutions to common issues.
I want to add rounded corners to the hover menu block in Mediso.
Can you tell me what code to add to the css for this please?
Really sorry for the support site but our supporters and devs are not around here :/ (I’m not a technical guy to do this task, sorry about that) I’m afraid you have to move to our support site again. Sorry for inconvenience and anything wrong with our support platform? Ticksy just update its version and it’s getting much better now. Let me know if anything doesn’t work on that? You may try to switch browser and clear cache as well It should help.
I have this space that’s appearing in the header of my website, please view the site here. I prefer not to have the space in the top, bottom, right, and left margin.
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
If you got any further questions, please head to our support website
Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/(Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png )
Thank you very much!
HI, I’m about to purchase for a clients website. One question, would it be possible to change the layout of the popup project window. I don’t require all the project info, Just a title and more text area ( a column) for the Project Description. I appreciate this is developing the template, but could it be achieved. I’d be happy to pay for any development time that was required.
I noticed that you already purchase the theme. Can you please create a ticket in support site directly? I’m not sure if our dev can guide on this or not but he’s providing support in there
http://goodlayers.ticksy.com/(Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png )
Hi. I raised a ticket on the next/previous issue on the portfolio and no reply. Anybody there? Thank you.
Your ticket should be responded within 12-14 hours in business day. If it exceeded, please refer your ticket id.
Hi, how do you add the map that is on the contact page?
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
How do I change the header image for blog entries?
Hi, Please update your Changelog according to new version of the theme.
How do you change the favicon?
And I’m also looking for a child theme.
I am working on a site with this theme installed.
I have a WooCommerce product set up with a handful of gallery images for the product. In the modal window, I was wondering why the next/prev arrows are set to display:none. I can’t find any Pretty Photo setting to enable the gallery in the modal window.
Any point in the right directions would be greatly appreciated!
I am just noticing that FancyBox is being used for the modal, but the questions still stands.
Also we need purchase code to verify purchasing before provide support too. It’s our policy.
Please update change log according to lastest realease. Thanks!
Oh ok, will change it soon
I purchased your theme over a year ago and it seems to be working fine. But not the site got hacked and with google searches it now refers everyone to a Japanese site… so I’m reinstalling the whole WP installation and the theme. I saw that the latest update is from April 23rd 2016 – and as far as I know all future updates are included right? – but when I download the theme now the readme file says it’s v1.08== 22/04/2015 – not from 2016.
So how do I get the last version?
The latest update for this theme is v1.08 22/04/2016 (I put the wrong date in the log. I will change it soon! Sorry for confusion.)
About the vulnerable, we’re pretty sure that our themes don’t have vulnerable. (There was the XXS issue past but all issues are fixed already since 2015) Make sure that all your plugins are trustable and keeps update as well. Most of vulnerable issues are from the plugin and unsecure hosting.
Hope this help
I’ve set up a Custom post type. I’ve successfully added the Page Builder Options in backend of the CPT. The only problem is when viewing the CPT live – nothing from the builder appears on the page. I think it is something with the template that is missing. Could you help me?
Hello, I’ve set Portfolio Slug ( Permalink ) to “portfolio” and in setting > permalink to custom structure to ”/blog/ postname /” and now the portfolio url is /blog/portfolio/ instead of just /portfolio/. How to fix this?
Sorry, I’m pretty confused. So you don’t want to the word ‘blog’ in front of the portfolio post name? Just remove ’/blog’ out from your permalink structure.
Or can you describe more about what you need?
Hi, I want to preserve /blog/ in the permalinks only for single posts, so single post url to be www.example.com/blog/my-single-post , and in the same time portfolio url to be www.example.com/portfolio/ instead of www.example.com/blog/portfolio/
After that, you have to create a category for your blog posts as ‘blog’.
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 , https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore(Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
Just wondering if the newest version of Mediso is WooCommerce 3.0 compatible?
Thanks in advance!
Yes, it should be fine
Thanks for interest by the way
Great! Thanks for the quick response. I have a client who is using this theme and wanted to make sure of WooCommerce 3.0 compatibility before moving forward with that update.
It should be fine. But if issues raised, feel free to let your client submit a ticket in our support site : http://support.goodlayers.com
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