103 comments found.
Hi, I have your Mediso theme running on two different websites, the one that has been upgraded to WordPress 5.7 has caused an error in that I’m unable to select a row to make an edit, the row doesn’t drop down. Is there a fix for this? Thanks Michael.
Hello,
There shouldn’t be any issues with WordPress 5.7.
This is most likely happening because you are using an older version of the theme. Please update your theme to fix this.
Instruction for updating the theme can be found here: https://goodlayers.ticksy.com/article/1893/
Thanks.
Hi, I have updated the theme manually due to the incompatibility of the latest versions of WordPress 5.5, and there are still critical issues. I have received this warning: A script, a file or some other piece of code that is obsolete or does not exist: Java script is causing problems by becoming obsolete and not adapting to the new compatibility with WP5.5.
My support has ended but this is a problem with updates. Would you please answer me? Thanks!
Please make sure that you update the theme to latest version in order to use with WP5.5 Also, by updating the theme, please make sure that you update GoodLayers’ Plugins as well and please clear browser cache after updating.
You can follow this : https://goodlayers.ticksy.com/article/1893/
Please also make sure that all your being used plugins are compatible with WP5.5 as well.
Hi, Thank you very much for responding quickly. I have already updated everything but it gives me an error of some JAVASCRIPT file incompatible with the new versions of WordPress5 …I send you the alert notice that Wordpress shows me:
Alert: Common Issues With WordPress 5.5 A large number of users are experiencing an unresponsive interface and issues displaying their sliders. Although LayerSlider is fully compatible with WP 5.5, outdated 3rd party plugins and themes can cause issues affecting the entire site, including LayerSlider. An easy fix is to install the Enable jQuery Migrate Helper plugin by the official WordPress Team. We strongly encourage everyone to update every plugin and theme to their latest versions by visiting the place where they was purchased/downloaded. If needed, seek out the authors of the affected items and ask them to make the necessary changes.
wp-content/themes/mediso/plugins/jquery.isotope.min.js: jQuery.event.handle is undocumented and deprecated wp-content/themes/mediso/javascript/gdlr-script.js: jQuery.browser is deprecated wp-content/themes/mediso/javascript/gdlr-script.js: jQuery.fn.live() is deprecated wp-content/themes/mediso/javascript/gdlr-script.js: jQuery.fn.load() is deprecated
thanks.
After you updated the theme and still have issues, please make sure to follow this.
1. Make sure that you clear browser cache or test with another browser and see if the problem fixed or not.
2. Try to deactivate other plugins (except GoodLayers plugins). See if it’s fixed or not.
3. Go to theme options and click on ‘Save Changes’ button.
Let me know if this fix it or not.
ok, my page seems to display fine. It just keeps giving me error messages in these files from the Mediso theme folder.
Currently I have enabled the Enable jQuery Migrate Helper plugin to enable support for older JavaScript code that uses deprecated functions in the JavaScript jQuery library.
It is a workaround that will only work between WordPress 5.5.0 and WordPress 5.6.0 and is not intended as a permanent fix for unsupported code.
There are 4 files in alert:
wp-content / themes / mediso / plugins / jquery.isotope.min.js: jQuery.event.handle is undocumented and deprecated
wp-content / themes / mediso / javascript / gdlr-script.js: jQuery.browser is deprecated
wp-content / themes / mediso / javascript / gdlr-script.js: jQuery.fn.live () is deprecated
wp-content / themes / mediso / javascript / gdlr-script.js: jQuery.fn.load () is deprecated
Hi,
Please provide your wp-admin access back via goodlayers profile page so we can check this out.
Please state your issues within the mail as well.
https://themeforest.net/user/goodlayersI have already sent the message with the data. I await your reply. Thank you.
I have extended support but the support ticket area is not recognizing that. I updated my wordpress and the theme has not error codes on it. Please help me as the site is broken.
I saw you opened the ticket already. Please check on that 
https://goodlayers.ticksy.com//ticket/2391818/
any idea what this error is? Warning: A non-numeric value encountered in /home/account/public_html/wp-content/themes/mediso-v1-02/include/gdlr-admin-option.php on line 10
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hello! I decided to update the site, add a background video http://futureperfect.pro/en/. Everything turned out perfectly and beautifully on the big screen. But the control buttons are visible on the phone https://yadi.sk/i/0-2XgtMMtm7CHA. I know that the service time is over. But still, maybe there is some kind of trick?) How to make the video autostart and youtube buttons not visible from the phone?
Hello,
Sorry, due to restrictions from the mobile browsers the background-videos/autoplay may not work on these.
In this case you may set the background-image of instead so it will show image instead of blank slide in mobile.
Kind Regards.
ok. thanks for advice
Hi, in this section, https://www.screencast.com/t/NYqfZwdfaL, are we able remove the “circles” and just put other text? Thanks
Hi,
We can guide removing that and yes you can change the text.
Thanks for interest by the way
Hello, Is there anyway we can add Instagram icon and link to the social share for this theme. I bought this a while back and even in demo it doesn’t have the option. Please provide instructions if possible. Thank you.
Hi,
Unfortunately, we don’t have the instagram for social share feature :/
Hello, I have website with this theme and have used your framwork editor to create columns, etc. Now I can’t save or even close the modal box for editing the column/contents. Is this a known issue? Do I need to submit a ticket?
Hi,
1. Can you try to disable all other plugins first and see if it’s fixed or not.
2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/
3. If still doesn’t solve, please provide wp access + site url through the form in our profile page so we can check.
Cheers!
Hello, Thank you for your response. It’s all working now. This was to do with an .htaccess rule that was blocking TinyMCE. Cheers!
Hi, where are the predefined image sizes stored? Can we add more or edit them?
https://www.dropbox.com/s/88rcur2qw7pwa0q/Sk%C3%A6rmbillede%202018-03-01%2015.38.47.png?dl=0Hi,
Yes, it’s here: http://take.ms/NA7y9t
After you creating the new size, don’t forget to use the plugin ‘Onet regenerate thumbnail’ too.
Hello,
Just wondering if the newest version of Mediso is WooCommerce 3.0 compatible?
Thanks in advance!
Hi,
Yes, it should be fine 
Thanks for interest by the way
Great! Thanks for the quick response. I have a client who is using this theme and wanted to make sure of WooCommerce 3.0 compatibility before moving forward with that update.
Hi,
It should be fine. But if issues raised, feel free to let your client submit a ticket in our support site : http://support.goodlayers.com
Hello, I’ve set Portfolio Slug ( Permalink ) to “portfolio” and in setting > permalink to custom structure to ”/blog/ postname /” and now the portfolio url is /blog/portfolio/ instead of just /portfolio/. How to fix this?
Hi,
Sorry, I’m pretty confused. So you don’t want to the word ‘blog’ in front of the portfolio post name? Just remove ’/blog’ out from your permalink structure.
Or can you describe more about what you need?
Hi, I want to preserve /blog/ in the permalinks only for single posts, so single post url to be www.example.com/blog/my-single-post , and in the same time portfolio url to be www.example.com/portfolio/ instead of www.example.com/blog/portfolio/
/%category%/%postname%
After that, you have to create a category for your blog posts as ‘blog’.
Hope this help
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 , https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore(Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
Hello, I’ve set up a Custom post type. I’ve successfully added the Page Builder Options in backend of the CPT. The only problem is when viewing the CPT live – nothing from the builder appears on the page. I think it is something with the template that is missing. Could you help me?
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi,
I purchased your theme over a year ago and it seems to be working fine. But not the site got hacked and with google searches it now refers everyone to a Japanese site… so I’m reinstalling the whole WP installation and the theme. I saw that the latest update is from April 23rd 2016 – and as far as I know all future updates are included right? – but when I download the theme now the readme file says it’s v1.08== 22/04/2015 – not from 2016.
So how do I get the last version?
Thanks, Lea
The latest update for this theme is v1.08 22/04/2016 (I put the wrong date in the log. I will change it soon! Sorry for confusion.)
About the vulnerable, we’re pretty sure that our themes don’t have vulnerable. (There was the XXS issue past but all issues are fixed already since 2015) Make sure that all your plugins are trustable and keeps update as well. Most of vulnerable issues are from the plugin and unsecure hosting.
Hope this help
thanks!
Please update change log according to lastest realease. Thanks!
Please update change log according to lastest realease. Thanks!
Oh ok, will change it soon
Hello,
I am working on a site with this theme installed.
I have a WooCommerce product set up with a handful of gallery images for the product. In the modal window, I was wondering why the next/prev arrows are set to display:none. I can’t find any Pretty Photo setting to enable the gallery in the modal window.
Any point in the right directions would be greatly appreciated!
Thanks!
I am just noticing that FancyBox is being used for the modal, but the questions still stands.
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Also we need purchase code to verify purchasing before provide support too. It’s our policy.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
How do you change the favicon?
And I’m also looking for a child theme.
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi, Please update your Changelog according to new version of the theme.
updated
How do I change the header image for blog entries?
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi, how do you add the map that is on the contact page?
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
If you got any further questions, please head to our support website
==============================================
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi. I raised a ticket on the next/previous issue on the portfolio and no reply. Anybody there? Thank you.
Hi,
Your ticket should be responded within 12-14 hours in business day. If it exceeded, please refer your ticket id.
Cheers!
