Themewaves supports this item


This author's response time can be up to 1 business day.

294 comments found.

I am having serious problems linking to anchor points on different pages. The anchors work with in the same page.

Below is an example of the problems I’m having. I have used a dummy site address as I prefer not to show my live site on a public comment area. (i’ve removed the < before the a href to allow you to see the code).

eg. a href=”#section3”>Click here for section 3 (this works because section 3 is on the same page)

a href=””>Click here for section 3 This does not work since I am on the homescreen.

I have tried disabling all plugins and the problem persists.

Please help!


Don’t understand. It seems you want to use One Page scrolling function to work another page? I am not sure but it’s not possible. Can you please show me example of exactly like you said website?

I am stilling not understanding it exactly, sorry for that.


If I am on the homepage of my website and I have a section with an ID of ‘contactinformation’ I want to be able to click a link from the homescreen that will automatically jump me down to this section.

Eg. href=””

I have used anchor points on standard html sites, I just want to do it with this theme. I can do it with other themes, just not this one.


I think you should put a href=”” instead of doing insert href=”#section3”.

And then it will at least go to the Link.


Hi there! After updating to Wordpress 4.5 every thing works fine, except the Milestones no longer show the numbers. Did I update to 4.5 too early?


Please check it. We have updated all themes including Medusa.


Yes, the update fixed it, many thanks!


jpmevv Purchased

I am wanting to add a gradient to both the header and the menu bar.

Does the theme support this through Theme Options or is there custom code you would recommend?

Many thanks!



Our theme not support for this.

You can do this with few css codes.

Are you using our theme?


Ho to align the logo in the left side of menu?


Don’t understand. Did you checked our Theme Options?

There has an option for changing the Header Layout.


Hi, I have been using your theme for a while now and am very happy with it. Now that my business is getting a lot of testimonials is there a simple way to have all the testimonials appear as a list on a page rather than in the sliders you provide? Thanks.

Dear Themewaves team,

We recently updated the Medusa Wordpress theme to V3.4, and have encountered the following issue on our website:

• In the Breadcrumb Navigation, there is an issue with the display. It shows “HomeHome>>Products>>xDSL Routers”. The “Home” is being shown twice.

Can you please provide a way to fix this issue?

Thank you


medusa/framework/breadcrumbs.php replace this file for following codes.


Hi. I’m having a problem. After I install the them in WordPress and click on the Customize button I get the following error code. Tried in Chrome and in Firefox. Neither works. Can you provide a solution? Thanks.

Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 7680 bytes) in /data/19/1/148/119/1963608/user/2144309/htdocs/wordpress1/wp-admin/includes/class-wp-internal-pointers.php on line 163

Nevermind. Once I deactivated WP cache the problem was resolved.

Hi, I have problem with pagination in this theme. It is not working when I set one of the page with posts as static page in wordpress settings. I can see in link e.g. /page/3/, but content is still from page 1. I spent much time of searching, I tried to change this code from paged to page, and many other ways but without luck. $paged = get_query_var(‘paged’) ? get_query_var(‘paged’) : 1; Could you please help me with this?


Please go to the medusa/framework/shortcode/shortcode-render.php line 185 please add new line and add following codes.

if ( get_query_var('paged') ) {
            $paged = get_query_var('paged');
        } elseif ( get_query_var('page') ) {
            $paged = get_query_var('page');
        } else {
            $paged = 1;

Then just save it and refresh the front end.


Great, thank you very much. It is finally working

Please rate our theme if you like it.


Hi medusa-team, there seams to be a problem with the twitter carousel. It´s producing an error on my starting page: Warning: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead in /var/www/web14/htdocs/wordpress/wp-content/themes/medusa/framework/shortcode/shortcode_render.php on line 1323 ! Medusa 3.4, Wordpress 4.6.1 . Any ideas what´s going wrong? Website: . Best Regards


Please download this file or replace the medusa/framework/shortcode/shortcode_render.php file and try it.


Worked :-)..thx. Will this be included in the next Medusa Update?


Yeah of course. We have fixing this issues all of our themes.


Hi, I’d like to confirm if colors can be customized for this theme. Thanks!


Yeah of course.


Thanks! Also, can there be an unlimited number of parallax sections on the homepage? Thanks again!


Of course.



We recently switched servers and it caused our Twitter feed to “kinda” stop working. It’s still pulling in the “time stamp” and handle, but the actual tweet is empty.

Any ideas why this might have happen?

Thanks in advance for your help!

Note: I reverted back to an older version of PHP and it started working again!

Good to know.



We try to install your theme and we are facing some issues in installing LayerSlider WP. It is showing Sorry, you are not allowed to access this page.

----—1st installation with our content and image --- username / password : hqak9y / 0101

Not able to install LayerSlider WP and full width options.

----—2nd Fresh installation --- username / password : admin / Admin1 To begin installing plugin LayerSlider WP. It is showing error. Kindly help to me solve it.

Help us to fix this issue from your end.


Please don’t post here your Password.

I have fixed it and uploaded our new version to themeforest. I hope it will be available soon on Themeforest.

Please delete it. And ask us another Comment.



Lately I haven’t been able to edit text with the page builder, the text block is empty and when I click save nothing happens. I believe this has to do with the Layerslider WP which needs an update, but this update isn’t in the theme-files yet. Is there a other work-around for this or is the layerslider update being added to the theme files soon?


Yes I used Chrome. Try, editing text in a column, save it and publish it, then try to edit the text again. For me it works once, not a second time.

Thanks for looking at it.

I have edited 2 and 3 times for your website and it’s working.

How did you edited it ;)


Thanks for checking! I’ve send you a video as reply to our e-mails. In the video you can see the issue.

Hi. We have 7 months support left and we’re having a major problem which caused our website to be down! We need help ASAP!

Today’s BIG PROBLEM IS THIS: I have updated the Layerslider WP plugin and after the update the site is down and a window pops up asking me which app to open a php file with.

Similar plugin related problem had happened before that required us to delete the site and perform a clean upload. We can’t be doing this every time we’d like to use a new plugin. PLEASE HELP ASAP! Thank you.

Our website is and it’s redirected to too. Access to WP is via .net. Every time we install an Event-related plugin the site crashes and the browser wants to download the site. A window opens and ask which application I choose to open the site with. Layerslider also works only partiallly. The pictures don’t enlarge in the .com site only if in .net. When you click on the picture in the layerslider the entire screen gets dark and you have to click anywhere to get out of it. Thanks.


Which browser are you using?

I am actually don’t understand for this problem. I think it’s not from our theme. Please test the Default Wordpress Theme and also deactivate all plugins and test it.

I don’t understand that Some plugin install will crash the website. I suggest you Google your website Crash Error and see what’s behind it. I think it related HTACCESS or some config at your wp-config file maybe.


Ok but even if the crash is not theme-related, what about when I edit the Event page, no matter what I do, the title in the banner on the page will read BLOG ARCHIVE instead of EVENTS? This happens only to this page and only if we install ANY event-related plugins. We tried many, none of them work. The Event page will have the BLOG ARCHIVE title.

Also, my new problem is that whatever Widget Title you have in Footer Sidebar 3, the title will pick up the link from Footer Sidebar 2, if there’s one. So I can’t have a title in Footer Sidebar 3 because I can’t delete the link.