216 comments found.
demo website doesn’t work
We’re working on the server confirmation, it’ll be working within 24hours now!
Thank you
Hi, I was promised to receive the latest 1.4.6 Megashop updates since the ThemeForest download contains 1.4.1
I still didn’t receive the 1.4.6 theme update and I really need it because there are SO MANY bugs in the theme! Please help
Most important bugs are lazyload fails on-init, mobile menu closing while scrolling, etc. This is very frustrating, i’ve been waiting for MONTHS !!
Also, the SUPPORT desk does NOT work, Captcha keeps giving an error even though it says it’s valid/correct.
Please help me now because i’ve been waiting for MONTHS
I contacted your support only FB, they told me to write to your support on WhatsApp, and the WhatsApp support tells me to write a ticket even though I told you the ticket system is broken… then the WhatsApp support promised me the latest theme update almost 3 weeks ago, and still NO theme update!
My client is sitting with a semi-broken website, please help
The 1.4.1 is from June 28, 2020 [v1.4]
How are there NO ThemeForest updates for 18 months, but the changelog = updated? This is unacceptable
For any of your technical queries, you please have to contact to our support team, https://support.templatetrip.com/ For the first time you just have to create a new support ticket, https://templatetrip.freshdesk.com/support/tickets/new
Thank you. Have a good day ahead!
THE SUPPORT DESK DOESNT WORK are you reading this?
Here you can create a new support ticket, https://templatetrip.freshdesk.com/support/tickets/new
It is working perfectly from here! Thank you
Hi, I opened 2 tickets but I didn’t receive any answer. Could you please check it out? Thanks
Please keep single ticket with us. so, our technical team easily find your issue and guide you better there.
Can you install a theme/style without the products? I am interested in one of the pre-made demos but do not want to import the demo products.
Please contact our technical expert’s team at, https://support.templatetrip.com/ For the first time contact you just have to create a new support ticket, https://templatetrip.freshdesk.com/support/tickets/new
So, our team helps you.
Where do I navigate for the theme demos?
Please contact our technical expert’s team at, https://support.templatetrip.com/ For the first time contact you just have to create a new support ticket, https://templatetrip.freshdesk.com/support/tickets/new
So, our team helps you.
I just bought another of theme but when I installed the zip file, only the main install was there and I installed the demo.
Now I don’t have the child theme installed so I had to go back to the file with everything in it, unpack it, and then take out the child theme and then install it separately.
After installing and activating it, the original content is now all broken and only shows code.
How do I reverse this and start from the beginning.
Can you please make sure the child theme is automatically installed with the main install files in future because this is so unnecessary..
Don’t be asking me to send login details for this either, that would be unnecessary too. Just explain here what the steps are to resolve this so that other customers can make sense of it.
I decided to remove the theme completely and start again. Hope it doesn’t break the code again.
Please contact our technical expert’s team at, https://support.templatetrip.com/ For the first time contact you just have to create a new support ticket, https://templatetrip.freshdesk.com/support/tickets/new
So, our team helps you.
There is a conflict with this theme and some seo plugins. Both Rank Math and All in One SEO plugins have problems displaying the homepage social media preview. I tried to fix this but it all points to the theme being the common denominator. I hope you find a way to fix this bug.
Hello,
Please contact our technical expert’s team at, https://support.templatetrip.com/ For the first time contact you just have to create a new support ticket, https://templatetrip.freshdesk.com/support/tickets/new
So, our team helps you.
Thank you. Have a nice day
I asked you to provide some CSS code to edit the default font size and make it a bit stronger and you ask me for access to the dashboard. I’m intrigued. Genuinely, I’d like to know what it is that you need access for and what it is that you can’t do without access. I’ve never heard of this before. Looking forward to the answer and why access is needed to a default template provided by you to edit CSS.
About your store details, you don’t worry, we never share any of the client’s details, it’s 100% safe from our-side. If you send us details, it is easy to check all of the possibilities to fix issues, also it is faster to solve all of your queries. Or if you want to set files your-self we can try to provide but if the solution was not perfect, it taking time to check and contact you to upload the file and re-check…
Great theme and amazing customer support by Mr. Nikhil. Very quick and professional. Thank you 
if you are happy with our Theme, please take a minute to write a review and rate us 5Star! Reviews help us to not only improve our products and services but also to let others know that we care about delivering the best quality.
https://themeforest.net/downloadsStay Away from this theme people, I warn you! After you purchase they will just ignore your tickets, or send answers that make no sense at all, they don’t even take the time to read what you are asking, and their theme is broken!
If you want a working theme with professional support, STAY AWAY FROM THIS THEME!
Could you PLEASE take a moment to fix my issues with your theme? It’s been 10 days since I bough this theme and because of bugs and other related problems I can’t start my store. PLEASE, go to my ticket and answer, I need to begin my store now!
https://templatetrip.freshdesk.com/support/tickets/7477Don’t worry our team check your query and guide you there.
It’s been 11 days since I bough this theme and I can’t publish it thanks to its bugs!
Your support team ignores my ticket and after 2 days repplies with a random copy-paste answer that is absolutely unhelpful! You’d been making fun of me and my time for 11 days now!
If you are a potencial buyer I advice you to stay away from this guys, after your purchase they don’t give you any support and their theme is broken!
Our team check your critical issue there and reply you.
Scammers! You just said in the ticket that you won’t help me fix anything, why don’t you say that here in public for everyone to see? I will let everyone know that you are just thieves!
we recommend to fresh install WordPress on your domain. so, our team reinstall our theme for you.
This is ridiculous, some things are missing from your theme and you ask me to install WordPress.
WordPress was installed just before installing your theme and the problems have nothing to do with WordPress.
A missing widget on a menu requires to fresh install WordPress? Stop laughting at me, get serious.
I have 4 tiny issues that can be fixed in 10 minutes if you cared, obviously you do not! You guys don’t deserve to be here on envato!
I’ll tell our team check your query and guide you there.
YOUR SUPPORT TEAM IS JUST MAKING FUN OF ME!
I write a very detailed message with screenshots and they reply with something completely unrelated, THEY DON’T EVEN READ MY MESSAGE!
Is it easy with this theme to configure 2 currencies? Like, an user is navigating and with a few clics can see the price of a product on both currencies. Thanks!
Is this theme compatible with:
1- Elementor pro. 2- Visual composer wp bakery.
Thanks!
First of all thank you for your interest. Yes, our theme support Page Builder by SiteOrigin. for more see our more features. https://themeforest.net/item/mega-shop-woocommerce-multipurpose-responsive-theme/1940391
Thanks for your repply, but does it work with elementor pro? I am very unfamiliar with SiteOrigin and I’m a little worried, I might rather to install elementor pro than using SiteOrigin, but I don’t know if that works with this theme.
And one more question:
Does one require to use page builder a lot? Since the main feature I am going to be using is selling (specially groceries) I imagine that I am going to be almost all the time doing the editing on woocommerce, and I am very familiar with woocommerce and wordpress already.
I am very interested on buying, so thank you for your time to solve my questions! I’m also waiting for my currencies questions, since I will be using two currencies and I need to know if is it easy for the user to see the prices of the products on both currencies.
Sorry, our theme support only SiteOrigin only. it’s very easy to manage from WordPress admin panel. Yes, you can easily add multiple currencies using 3’rd party plugin refer this link
https://wordpress.org/plugins/woo-multi-currency/Last question please, and I will buy it. Does one require to use the page builder a lot? Since the main feature I am going to be using is selling (specially groceries) I imagine that I am going to be almost all the time doing the editing on woocommerce, and I am very familiar with woocommerce and wordpress already.
I think that the pagebuilder features are mostly used for blogs and I am not going to be doing many of those. If I could take a look to the demo with admin access I would easily answer this question to myself, but your answer will have to do!
Thank you very much.
Sorry, our theme support only site origin. Yes, you can easily add manage blog, content from wordpress admin panel.
Hello, does it come with a page builder? If it doesn’t require code skills I imagine that it might come with one, that is my only concern. Thanks!!
Demos not working…
First of all sorry for inconvenience. Yes, currently our server under maintenance. So, we recommend to check our live theme demo after some of time.
I am installing this theme for a client who purchased it from you. I have a simple question and I would really appreciate an answer since I can’t find it in your documentation. How do I import the widget settings? which plugin should I install to import it?
Hello,
Please contact our technical expert’s team at, https://support.templatetrip.com/ with all of your store and order details, For the first time contact you just have to create a new support ticket, https://templatetrip.freshdesk.com/support/tickets/new
So, our team helps you.
Thank you.
OK, I asked a simple question that you are refusing to answer. Poor support and buggy theme and buggy demo importer. I told my client to stay away from themes with poor ratings and to move to a better theme.
Don’t worry please contact our technical team with your store details here https://templatetrip.freshdesk.com/support/tickets/new So, our team perfectly install our theme on your domain.
Hello .. could you please highlight the content of the last update January 2021 ?
Hello,
Please contact our technical expert’s team at, https://support.templatetrip.com/ with all of your store and order details, For the first time contact you just have to create a new support ticket, https://templatetrip.freshdesk.com/support/tickets/new
So, our team helps you.
Thank you.
i want to get refund of this theme. i didnot use this theme.
Apologies for this but we only can able to accept any of your refund requests, if theme bug we could not able to fix,
So could you please try to contact our technical expert’s team? https://templatetrip.freshdesk.com/support/tickets/new In most cases, there is some configuration issue and our team will help you to configure and make it your dream store.Thank you for your patience and understanding. Have a good day.
Hello.
Do you support importing XML files from multiple wendors?
Oh yes, you can easy to able to import any of your WordPress/WooCommerce data with default WordPress Importer or with third-party module, https://wordpress.org/plugins/wp-all-import/
Thank you.
Please check if this is a bug? TT shortcode = sale_products displays correctly when logged out, But when logged in it wont display the sale products
Sorry but for any of your technical queries, could you please contact our technical experts team at, https://support.templatetrip.com/ with all of your store and order details,
For first time contact you just have to create new support ticket, https://templatetrip.freshdesk.com/support/tickets/new
Thank you
