711 comments found.
Hello
I want to install mutistore theme but i get many errors in importing demo data
also the link in documentation is not found !
http://wordpress.templatemela.com/woo/WCM01/WCM010013/Documentation/11_Layout_multistore/Documentation/01_Theme_Installation_Steps.htmlPlease contact our support team at https://templatemela.freshdesk.com/support/home Our technical team can help you.
I want to use two sites, how much do I have to pay?
Hello, Check it license policy here https://themeforest.net/licenses/standard, Provide single domain license only. 
Can I use this theme on two sites with one purchase?
Hello, Check it license policy here https://themeforest.net/licenses/standard, Provide single domain license only.
Terrible theme. Tons of plugins are required to work. Some areas you just cannot modify or do not work. Support is useless. They do not provide information, they just ask for your website login info. I don’t want to give you my login info. I just need help. I tried to make it work after wasting a whole day working on it. It’s impossible I’ll stick with Flatsome. Too much of a hassle and plugins to make it work. No refunds as I was told.
Hello Madman, After the perfectly install theme your store will look same as demo store. If you are not able to install theme then refer our theme documentation file for perfectly install theme. We have checked your ticket #61896 but you not providing any details about issue. Our technical team help you for all your technical questions and changes. We provide six months FREE support to any our theme related bug. Thanks.
Hi, I sent an email to support team but i dont know they couldnt answer on my question , i asked them please i want to change the layout and sidebar from ltr to rtl and they didnt give me any answer !!!!! why, until now im asking is it posible or not ?? i couldnt find it in the documentation !
Hello MohamedAlmaha, Can you send us your ticket ID? https://templatemela.freshdesk.com/support/home so we can check your ticket status and assign on first priority. Thanks.
Hello, I’m trying to change the default logo of the template and I’m not getting it. The extension is SVG . When I try to switch to wordpress it says it doesn’t have permission. But I am the admin of the page. Through the file system do the replacement the logo doesn’t load. Can someone help me?
Ok, Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team help you about all your technical question and changes. Thanks.
I bought this theme but the preloader is crashing on mobile devices. How do I disable this preloader?
Hello, Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team help you about all your technical questions and issues. Thanks.
I don’t have valid support time anymore, but this loader crashing the theme startup is a glitch. This must be adjusted independently of paid support. I need the theme to work! Receipt: RCD31080390
Please contact to technical team via your ticket or directly email us on support@templatemela.com. We provide free support for any our theme related bug. Thanks.
Hello the ‘revolution slider’’s plugin can’t be installed on wordpress, why ?
Hello, Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team perfectly install theme on your store and guide you about all your technical questions. Thanks.
i am really disappointed in this thema, i paid for it, why can i not write a review? this really sucks, you cant even install a update, to do this you need to give acces to your ftp/website to this guys
Hello, Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team help you for update theme files and check it all your theme related bug. Thanks.
I want to add a code to the product description section on the product page, is it possible?
Ok, Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team help you about all your technical questions and issues. Thanks.
Initially support was great. But I have been trying for a month to get an answer and all they can do is give me the run-around and no help.
Hello, We apologize for delay in reply. Can you send us your ticket ID? https://templatemela.freshdesk.com/support/home so we can check your ticket status and assign on first priority. Thanks.
hello, i bought this product, how can i write a review? do i need to contact themeforest?
Hello, Please contact to technical team via your ticket https://templatemela.freshdesk.com/support/home so technical team help you about all your technical questions and changes. Thanks.
Hi. Please tell me how to disable sticky menu (10_Kitchen)?
Yes, Our technical team help you about all your technical questions and changes. Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home Thanks.
Hello, is it possible to install child theme n°8 – “Auto” (here : http://wordpress.templatemela.com/woo/WCM01/WCM010013/WP11/) and how to do that ? In child theme files I don’t find this one…
Thanks !
Hello, Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team help you about all your technical questions and changes. Thanks.
Hello, after activating plugins required for this theme. My website now says “There has been a critical error on this website. Please check your site admin email inbox for instructions.” Please advise as to a fix for this because I have not received any email in my site admin box.
Hello, Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team check it all your theme related issue. We provide free support to any our theme related bug. Thanks.
I’m unable to find your changelog. What is the latest version of this theme?
Hello, Just we have fixed outdated file issue with theme package. Or submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team help you. Thanks.
Hi, I use your starbella lingerie theme at the moment but thinking of changing to this one. Does this one come with the same Templatemela Custom Post and Templatemela Meta Box and yoast seo included the same as starbella?
Yes, All our theme fully support to wooCommerce all default feature and plugins. And please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team help you about all your technical questions. Thanks.
Thanks for the reply, is there a link to the documentation because the current link to it from the preview page is not found. I wanted to check through it before purchasing
Hello, Please contact to technical with all your details at https://templatemela.freshdesk.com/support/home so they can guide you about all your technical questions. Thanks.
how unhelpful, i’ll give it a miss
Yes, In Starbella theme included TemplateMela Meta box and yoast plugin.
I regret buying this template, is too heavy and slow for an ecommerce
Hello, Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team help you for fix all your theme related bug. We provide six months free support to any theme related bug. Thanks.
Hi,
I note that the latest theme version is 1.0. Has there been no updates to this theme since it was first released?
Also you say it is WooCommerce 5.x.x compatable. This is not correct. e.g the quantity-input.php template is only comptable up-to for WooCommerce 3.6.0 and WooCommerce throws a warning.
Hello, You can download theme package from your account, https://themeforest.net/downloads this theme fully support to latest version of WooCommerce. If you are facing any issue with theme then submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team fix all your theme related bug. We provide six months free support to any theme related bug. Thanks.
=== Thank you my question was not how to download.
1. You said it fully supports latest WooCommerce. Above is an example of quantity-input.php, it is only Compatable with WooCommerce 3.6 which is not the latest version. It does not comply with WooCommerce 5.x.x
2. My other question was about Versions. Your theme was released on 22 April 2014 as Version 1.0. The latest release 27 March 2021 and is still version 1.0. You dont keep track of any versions, so how do we know when to update?
Yes, Missing to change theme version but this theme fully support latest version. So if you are facing any issue with theme file then technical team help you. Just you need to send your details at support@templatemela.com or submit a ticket here https://templatemela.freshdesk.com/support/home , We provide free support to any our theme related bug. Thanks.
OK so you keep insisting your theme supports WooCommerce 5.x.x, I have given you evidence it does not. You have no version tracking in place.
This is very poor work on your part and a waste of time and money for us.
Goodbye
Hello, If you are not satisfied with theme layout then you will get refund amount, Please contact to envato team so they can help you for get refund amount. Thanks.
Hi , how to import all demo with one click?
Hello, Please refer our theme documentation for perfectly install theme. Or please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team help you about all your technical questions or issue. Thanks.
