Overall the theme is a great choice for a eshop. But I wanted more configuration... customer support making the dream come true. Great support and speed of the theme. One of the best choices I have made for a template purchase.
Author response
Thank you for your feedback. We appreciate it.
Love it
Author response
Thank you for your valuable time
My site has crashed 4X since I bought and this time it's not coming back.
I tried to get support but that has not happened yet. Please take a look at the site and you be the judge (https://beautyandmoregh.com).
I'm definately applying for a refund.
Author response
Hi david,
I have investigated the whole case and also investigated issues on your website.
1. We offered you FREE Installation Service & Some FREE Customization for you : Ticket # 63728
2. You are happy with the service. (5 Star) Ticket # 63728
3. Again you Asked for few customization, our team did those for you FREE, Ticket: # 63765
4. Our team shows you how to change logo and other settings for FREE, Ticket #63813
5. We helped you add register form for your new shopper for FREE. Ticket #63816
6. Your website crashed, where we we said it is not theme problem check php version. Ticket #63897
7. You asked for recommendation of Payment plugin from our team which we have recommended, Ticket #63917
8. "My site has been non-functional for several weeks now" Ticket #64656
Because there's no woocommerce installed on your website
NOTE: "WooCommerce is disabled on your website."
Your PHP Version is OLD (v5.6) which is not supported by WooCommerce.
You can also see the following notice in your dashboard.
--
"This plugin does not work with your version of PHP. Learn more about updating PHP.
This resource is provided by your web host, and is specific to your site. For more information, see the official WordPress documentation."
--
There's no any problem in theme. Upgrade your PHP Version.
Best Regards,
TemplateMela
Great Customer Support, Helped with installation and questions about the theme!
TemplateMela has been helping us for years. We like their themes and their support!
Lisans anahtarı giremiyorum. Destek birimi gerekli yardımı sağlamadı.
Author response
Hello, No need to enter any license key for install theme. :) Please contact technical team via your ticket https://templatemela.freshdesk.com/support/home so they can help you for perfectly install theme on your store an guide you about all your technical questions. Thanks.
Very good support!!
I thought I woudn't need to buy the plugins that this is required in this theme but i was wrong
Author response
Hello, After the perfectly install theme your store will look same as our demo store and no need to buy any extra plugin for setup theme. If you are not able to install theme or facing any issue then please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team help you. We provide FREE support to any theme related bug. And we haven't found any ticket in our support system related to your name "asbraga". :) So please submit a ticket with all your details. Thanks.
Nice theme wp woocommerce
Keep insisting the theme supports WooCommerce 5.x.x, I have given you evidence it does not.
They have no version tracking or changelog in place.
This code is poor quality has been a waste of time and money for us.
Author response
Hello Netsolau, This theme fully support to WooCommerce all default features and plugins. If you are facing any issue with theme layout then we will help you. We provide FREE support to any theme related bug. Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home Thanks.
After installing this theme my hole web-shop is not working at all, I have to make all again with my old theme, I am annoyed that I wanted try this theme and it costs me a lot of time and money to get my old shop back.
Author response
Hello, After the perfectly install theme your store will look same as our demo store. If you are not able to install theme then submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team perfectly install theme on your store and check it all your theme related bug.
In theme price included six months free support to any theme related bug. Thanks.
