204 comments found.
rtl support ?
Hello Sir, No its not RTL supported yet.
hello , why you remove the $6 discount ? and when you place it again ?
Hello, It was a limited time sale offer, It will be back again in next month!
I have created a ticket at your service center 2 days ago. Will you check it for me ? BTW, I can’t retrieve my lost password by email, my login account is “oneapple@hotmail.com” . Can you help me?
Hi George, We have already replied against your ticket and new changed files have been provided to you. I will ask the support team to send you the files link to your email as well.
Hi George, The email has returned to us so there is something wrong with your email inbox. Please provide some other email address or log in to our support system. Thanks!
Hi, thanks for the link and the updated file. Actually II can receive your mail through themeforest. I don’t know what has happened, they are the same email address. And if you can provide the reset password link here, it would be convenient to me. Thanks.
Your suuport is great ! I recommend Megaone .
Thank you George, please provide us some other email address, may be Google email address will work better.
OK “oneapple@hotmail.com” is fine for me.
“Grid Carousel”, can we disable the up-right menu icon? change 4 pictures to 3? Disable the filter when mouse over? Thanks
Please contact our support team at https://support.acrothemes.com they will guide you. Thanks!
Thanks. I didnot purchase it yet, I just asked it possible for you to help me to solve these problems by simple change some code parameters in the H5 template?
Yes these changes are possible.
Thanks. My last question, “innovation startup”, can I change the left part (pink background) to a simple picture, like the right part? ofcourse with your help or guide.
Hi georgegeorge, Yea it is possible. Thanks!
I got it！
Contact form is not working. Tested on 2 different hostings PHP is enabled. The other solution is to use SMTP but for that you ask to put the password in the code!! Really put the password in the code?? Hackers will love this.
Hi LucSiebens, Please contact our support team at https://support.acrothemes.com they will help you on this issue.
Error – 401 – cant-verify Cant Verify Purchase Code
This is the message that i receive when i copy the purchase code in the field.
Please send your issue and purchase code at support @ themesindustry.com
I logged out. And logged back in, and then i could make the support ticket. It has been send.
Hello, im planning to buy this but I have a question about a prebuild demo I want to use, Im talking about this https://megaone.acrothemes.com/index-yoga-instructor.html when I open it on my phone it doesn’t display correctly, after I buy this could you help me to solve that or im alone?
Hello Calebnunez, No problem we will fix those mobile issue for you after the purchase. Thanks!
Now that I’m out of patience, I need answers. I didn’t realize MegaOne – One Page Parallax could not be used with wordpress. So my question is, what can I use this so called template for (since I have already wasted my $$)? And my other question is why your support page will not accept my email address to register?
Hi ReptiTactical, It was clearly mentioned on the template detail page that it is not a WordPress theme its a HTML5 template. Please contact our support team at https://support.acrothemes.com or contact through email support@themesindustry.com Thanks!
question: how i can use fa-fa-twitter , fa-fa-facebook and fa-fa-instagram social icons ? any tips for this?
Hi hiwap3, Please contact our support team at https://support.acrothemes.com they will explain you in detail. Thanks!
hello, with the demo https://megaone.acrothemes.com/index-portfolio-agency.html#services-sec is it possible to change the icons (inserting mine) and keep the same rollover effect?
thank you p.
Hello, It is possible if those icons are CSS or SVG based. It will not work on image icons. Thanks!
ok thanks 
can these templates be used on wordpress?
No, because these are only HTML5 templates, as mentioned on the template detail page.
i’m unfamiliar with html5 templates but now that i have purchased it, what can i use it on?
Hello, at the server level what requirements are needed to run your demos correctly?
Thanks!
Hello, You only need PHP enabled hosting to send contact form otherwise no special requirements. Thanks!
ok thanks
Welcome
Need your help please. I´ve got a valid purchase code for your support but it´s not working for some reason. I am using the Gardening Theme, and it´s not possible to go back to a specific anchor point at the index.html from a subpage with a link like i.e. “index.html#testimonials” using the mobile menu. Please can you help me? Can send you the link to the website, which is under construction, if you need. Thank you….
Hi! Just confirming that you are connecting at right place of our support https://support.acrothemes.com/ If you are having any issue then please email us at support@themesindustry.com with your purchase code. Thanks!
Do you think update bootstrap 5 ?
Hi, Yes we are working on the Bootstrap 5 version and it will be released very soon. Thanks!
Hi, Do you have an estimated release date for Bootstrap5 ? I asked when about 10 month ago and you said very soon. Someone ask 1 month ago and you wrote again very soon too.
Hi, please contact our support team at https://support.acrothemes.com
Hi, can I create 140 end products with one license?
Hi Nati323, Once license is only for one website/domain. Thanks!
Live preview page is not working it’s saying “megaone.acrothemes.com’s server IP address could not be found.”
Hi sunnyazee, It is working now there was some server issue.Thanks
Hi, I can’t find the req-template-folder
Hi, the word “required” is used as alias for all of the template. If you want to use the agency version then req-template means agency folder. If you are still not clear then please contact our support team at https://support.acrothemes.com
If I purchase this template I will get all 145+ template or just one, in this price ?
Hi, Yes you will get all 145 templates in this price. Thanks!
Is there any logic behind the names of each template? Because: Creative Simple Portfolio? Cannot be found under Creative Simple Portfolio or Simple Portfolio! Please help.
Hi Snake20x, The names are according to the design layouts and some of the layout names were changed in the later versions to remove any ambiguity between them. The creative simple portfolio template files are located under \portfolio\ folder. Please contact our support team at https://support.acrothemes.com for more help. Thanks!
How fast is your support via https://support.acrothemes.com ?
Hi Stavroch, We normally respond to any queries in one business day. Thanks!
how to shift the URL from https://example.com/ndex-creative-designer.html to https://example.com in nginx server?
Please just change the html file name from index-creative-designer.htnl to index.html
I actually want only domain name. look like: example.com . Not example.com/index.html
It will automatically point to your domain name otherwise you can take help from your hosting company.
I’m facing a problem related to contact form in creative-designer template. When users are try to sending email it shows okay. I also received email to my Gmail account, as I configured the sending email will go directly to my Gmail account. But the problem is: I received users Name, Email address, phone number into my Gmail, BUT NOT GETTING ANY BODY TEXT. It shows only- Best Regards, Users Name; instead of actual text message.
Hi, Please contact our support team at https://support.acrothemes.com they will help you in this regard.
