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The MegaFactory theme comes with Slider Revolution and WPBakery Page Builder plugins. Is there a way to update them after 6 months support ends or do the buyers have to keep buying extended support?
nope friend, you will get life time free…. AFter 6 months you can pay only for if support needed…
Thanks for the quick response. Is there any documentation on how do we go about updating the plugins?
Everytime i will update theme when plugins update are released… So you will get update theme every time when plugins made update.
I downloaded the zipped theme folder from my Envato/Themeforest account, replaced the theme files using FileZilla. It is a “staging site” on GoDaddy, not yet live on my domain. In WordPress Dashboard, under “Updates”, it shows that theme is up-to-date but I still see WPBakery Page Builder not updated. My support has expired so are the only options with me to either renew the support for 6 months or purchase the WPBakery Page Builder plugin?
Please can you renew support and we will check out and update latest version of WPBakery page builder plugin. Thank you
I can renew the support but does this mean I have to keep on renewing the support every 6 months to get the plugin update? If I purchase the plugin license, I have to pay one-time $30. If I renew your support, I have to pay $17.63 every 6 months…till I keep using your theme. I was not expecting a recurring charge to update the plugin, when I purchased your theme. I have purchased several themes for my other clients but never have had to pay a recurring charge to keep plugins updated. Sorry, not a very happy camper
Sorry for the wrong information, you will get updated theme and plugins every time without cost while we updating theme everytime
Yes update WpBakery page builder to 6.0.5
Sorry, I am a little confused by your last 2 comments. I have already downloaded the latest zipped theme files, replaced them on the site using FileZilla but the plugin has not yet updated. If you are asking me to update the plugin, I have already updated the theme but it did not update the plugin. On WordPress Dashboard, it shows I have the latest theme but plugin is still a very old version and showing it needs to be updated. Can you please clarify what else needs to be done to update the plugin other than updating the theme?
Please submit ticket with admin logins here https://zozothemes.ticksy.com/ will check it out
When I click on “Submit Ticket” on https://zozothemes.ticksy.com/, it gives me this error – “Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license”. I had logged in with my username and password. Was I supposed to login with username and password other than my username and password on https://zozothemes.ticksy.com/?
please submit ticket in general questions with admin logins and url plus purchase coe of theme. Post ticket in private mode…
Submitted ticket. Looking forward to hearing from you. Thanks.
I am trying to install theme with demo content and all omsaicookingclasses.com domain, but it gives me error import failed error while importing demo. Can you please install theme with complete demo ASAP.
Please submit ticket will check it out
Hi, I am getting the following error on my site using MegaFactory theme. Can you please suggest how to fix it?
Warning: require_once(/home/smilesharing68/public_html/RHD/wp-content/themes/admin/../inc/walker/wp_bootstrap_navwalker.php): failed to open stream: No such file or directory in /home/smilesharing68/public_html/RHD/wp-content/themes/functions.php on line 26
Fatal error: require_once(): Failed opening required ’/home/smilesharing68/public_html/RHD/wp-content/themes/admin/../inc/walker/wp_bootstrap_navwalker.php’ (include_path=’.:/opt/alt/php56/usr/share/pear:/opt/alt/php56/usr/share/php’) in /home/smilesharing68/public_html/RHD/wp-content/themes/functions.php on line 26
Please can you post the ticket in our support center with your site login details to check out. Thank you
Just now submitted a ticket. Thanks.
is there a way to have recent portfolio work in the footer?
Have to custmoize the widgets
thank you, can you explain more please. is this something that is a service or does it fall under the support?
Please can you contact our live chat for customization services in Zozothemes or please email to firstname.lastname@example.org. Thank you.
okay thank you I just send an email
is there a way to please take the share icon off of the side of the single portfolio page. I was able to remove all the social icons but I don’t see where to remove the share icon. The documentations are slightly different then the theme customizer. is there just some code I could use?
Hi please can you post the ticket in our support center with your website login details to check it out https://zozothemes.ticksy.com/ticket/. Thank you
thank you I sent a ticket
Hi, is it possible to have more than 3 filters on the shop page? I have several ‘filters’ in a sidebar but it is only showing 3 of them. Thanks
Hi you can add sidebar in shop page too for filters. Thank you
I have added attributes to the shop product pages and then made a sidebar and used ‘filters’. There are several filters in this sidebar but only three show on the shop page. Thanks
Please can you post the ticket in our support center with your website login details to check it out https://zozothemes.ticksy.com/. Thank you
it wont let me submit a ticket. is there an email i can send it to?
Hi seems your support expired please can you renew and raise ticket on our ticket center. It’s good for us to keep track. Thank you.
The gutenburg and WPBakery editors are not working, I have an open ticket but can’t seem to get it fixed. The support said to update the theme and core plugin, but no updates are available. PLEASE HELP WE CAN’T USE OUR SITE UNTIL THIS IS FIXED.
Download latest theme file from Themeforest and update it…. Update both plugin and theme… If still not helped please post ticket here https://zozothemes.ticksy.com/ with admin logins we will help you.
I updated to 1.09 yesterday! I already provided the admin logins on ticksy, why do I need to do that again! I need your help, why did I pay for support if you just keep telling me to do what I already did before I asked for help!
ok Ticket id please
It is working now thank you.
WPBakery Page Builder 6.4.0 not works with Megafactory Core 1.0.6 …
Please update theme and core plugin , then make hard refresh of the website…
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