58 comments found.
No support. Don’t respond to tickets . They don’t care about support #11104 Created on Tue, 27 Jun at 10:54 AM Agent: Harry Nguyen #11103 Created on Tue, 27 Jun at 10:44 AM Agent: Harry Nguyen
There is an incompatibility with the SEO By Yoast plugin. When we activate the plugin the simple product page causes a critical error on this website.
Hi there, please contact us at http://support.zooka.io/ We will help you. Thank you!
Please reply to Ticket #10992 that we opened yesterday. The theme cannot install the default required EF4 Framework and EF5 Import/Export plugins.
We are a Design Agency and our client is waiting for your Ecommerce.
Hello, sorry for the late response. I have reported your issue to the dev team and they are checking your problem now. They will reach back asap. Thank you for your patience.
Where is de demo file for import? Thank you!
Hi there, please contact us at http://support.zooka.io/ We will help you. Thank you!
Hi, can you please check ticket #10718, need urgent support on some issues. Thanks
Hi,
We were in a long national holiday, today we are back. Please wait.
Hi, will the theme be upgraded to the latest versions of wordpress and woocommerce?
We don’t have a new update at the moment. If you need help please open a ticket at http://support.zooka.io/ Thank you!
Hello, are going to release an update? I want to buy the theme for a client who already has it from the previous developer and there are many problems with the updates. Thank you in advance
Hi there, if you have any problem please contact us at http://support.zooka.io/ We will help you. Thank you!
Hi I want to purchase the theme but i see the last update was made 26 January 2021, when are you planning to do your next update?
Does this support latest versions of everything? Says last update was almost a year ago
We do support the latest versions of everything, we’ll also update the theme soon.
Hi, Please can you check your support ticket..? 5 days over …no reply
Sorry for late response, we will reply today.
Does this theme support woocommerce 5.7.*? And when next release is planned?
Yes it does. This theme is updated on Oct 6th, 2021. You can check it.
Hi! Can I move the category description to bottom of page?
Which element are you referring to? can you describle your question with a screenshot so we are able to assist you better. If you experience any issues or need support , please update your question here: email Thanks and regards!
Hello,
Suddenly main body contains became blank during updating the social icons link from “Melokids Child” left sidebar section of wordpress backend.
We faced same problem twice. Please looking forward this ASAP.
Thanks & Regards
Hi,
Please open a support request at https://zooka.freshdesk.com – I’ll check it for you
kindly check ticket number #9602 still not response
Please provide more information: https://zooka.freshdesk.com/a/tickets/9602
Hello, I want to buy the template but I need to know, supports the latest WooCommerce version? Because I read to specifications that is compatible only to version 3.5.x…..Thanks
I forgot to update the description, our theme is compatible with the latest version of WooCommerce.
Regards,
ZK
I bought the template, but I cannot add the license to revolution slider & to wp bakery. How can I do this? Where must I go to find the key?
The plugins are just bundled with the theme, so, we are not able to re-distribute the licenses to our customers because of the copyright.
You have 2 choices to update the plugins.
Option 1: You can purchase your own plugin’s license to active them to receive automatic updates.
Option 2: You also can get plugin updates each time our theme is updated. If you choose this option you will need to wait for a next update.
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon.
Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
When a plugin is updated, we will include the latest version of the bundled plugin with our next theme update. So you can easily update the bundled plugin when you next update your theme.
It is worth noting that we will fully test plugins to make certain there are no conflicts with our own update.
Hello, what plugin can be used to edit this theme? Thanks
We are using WPBakery for this theme.
hi, please help! i installed the theme in wordpress, but only see one page, what can i do?help!!!
Hi,
Please contact my support team at https:/zooka.freshdesk.com – you should import all demo files first.
Hi, can I use Elementor for customizing the theme? I think the way it is built asks for a more user-friendly experience for developers.
Hi,
This theme is not compatible with Elementor
Regards,
ZK
i need support, my website had problems!! please help!
Please write a support request at https://zooka.freshdesk.com
Hello!! please help me. I can’t change the logo. I followed the steps in the previous comments but my toolbar looks very different and I cannot find the options that indicate
Hi,
Please contact our support team at https://zooka.freshdesk.com – our team will help you.
After updating Wordpress, WPBakery needs to be updated, would you mind to update it. My site doesn’t work anymore, I can’t edit pages, buttons are not working. I have been searching on the internet and I’ve found WpBakery could be the main issue. I’ve tried to disable plugins and nothing happened. Please update that plugin asap. Thanks
Please write an email to zookadotio@gmail.com – I’ll send the link to download. We will check to update this version with Melokids later.
