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I have an error with instagram, saying “Instagram has returned invalid data.”. The username is correct, double-checked. It was working about a week ago.
Please contact my support team for help: https://zooka.freshdesk.com
Hi, I bought theme 2-3 days ago and there is information that Woocommerce templates are outdated. When there will be update of your theme?
We will update it soon. You also can contact our support team to get the zip file to update directly to your site.
Hi, I want to buy your theme but I can’t see the live preview. I tried visiting your website to see the live preview but I cannot see it there either. Are you still selling and supporting the theme?
It’s working now. Sorry for any inconvenience caused. We are still support this theme via our channel: https://zooka.freshdesk.com
Dear support, I purchased the theme. Instagram is not showing. It’s giving this error “Instagram has returned invalid data.”. How can I rectify this? Do you have any detailed documentation for the theme? This http://docs.zooka.io/melokids/ just focusses on the menu and a few areas.
Please ask our support team for help at https://zooka.freshdesk.com – they will answer your ticket asap.
How can i connect the newsletter plugin to my mailchimp list?? i didn’t find any option for that in newsletter plugin settings.
Thanks for reaching out to me. In this case, please contact our support team for further help at https://zooka.freshdesk.com
the plugin is not installed because there is no table style.css
Please contact our support team at https://zooka.freshdesk.com
i am facing problem with theme customise options. After clicking on publish button changes are not saving. Cn you help me out with this issue.
Could you please ticket Ticket channel or email to us
I really appreciate your patience with this, should you need help with something else, please do not hesitate and let me know. Have a good day ahead!
Hi, on the item details page you commented that Slider Revolution plugin is included but I cannot find the Licence on the template files and I need to access templates. Where is that licence suppose to be included? Thanks
The plugin is bundled with the theme, so, you don’t need to take the license to use the plugin.
Thanks, I can use that plugin, that’s right but Revolution Slider ask me for registering the purchase code in order to unlock all premium features. That’s what I need.
Premium Features of plugins not support extend license. please purchase plugin with regular license.
Thanks for your understanding
Filters are not working on product listing pages, i have check the theme preview filter not working there either. Can you please solve this, and let me know how filters will work?
Thanks, I have already generated a ticket. Can you please resolve my issue as soon as possible.
Can you tell me your ticket number? I was finding the ticket with this name “amanmandaer” but I cannot find that.
here is my ticket number #7591
i have generated my ticket with name ‘Shalika’
i have hidden the filter button from product listing pages, because its live site
you can see it by disabling display none with firebug
All issues are fixed within this ticket: http://support.zooka.io/a/tickets/7592
i have installed melokids theme for my online store, but the site is showing broken in mac, safari. Then i have checked theme preview in safari and theme preview is also showing broken. Can you please help me out with this issue as soon as possible.
You can open a new support request like this one: http://support.zooka.io/a/tickets/7592 and our team will help you
Hi, how easy is to translate the theme?
You can use loco translate plugin.
I can’t find where to upload my logo or how to use demo layouts
Please contact our support team at https://zooka.freshdesk.com – they will help you
Hello! I have two problems
I don’t see Instagram, Instagram wrote did not return a 200. But before that, everything was in order and I saw Instagram on my site.
The second problem, I do not show attributes for the product. I add them to Woocommerce, but they do not appear on the site. I am attaching screenshots of the screens.
Please open a support request at https://zooka.freshdesk.com – our support team will help you
I already wrote there and wait a long time for an answer
Sorry about that. I have pushed my support team.
Anyone answer me? I’ve been waiting for three days. What kind of support is this?
Hello, Can you recheck your ticket now?
You have solved half the problem. What about the second part of the problem?
We are working on this: http://support.zooka.io/a/tickets/8440
nobody answers me on this link
Anyone answer me?
I have never seen such a terrible service! I have been waiting for answers from you for days!
A lot of problems with this template.
I make products on the page. If I make them using the Melokids shop list, then all categories are displayed, despite the fact that I choose only one.
If I make the Woocommerce category of goods, then I lose the ability to filter at the top.
I’m so sorry for the late response. I will answer via the ticket.
see how my photos are cropped
What should I do with this?
Please send me the screenshot as I have asked in the ticket.
I answered you. My question will be resolved again 5 days?
when will you answer me?
Dear developer! I beg you to solve my problem as soon as possible. We have been chatting with you for 25 days, my problem has not yet been resolved.
1 On the product page, I displays the quantity of the product, but does not show the button in stock. This function is included in my woocommerce.
2 When there are goods in the basket and I want to change the quantity of one of them and click update the basket, the amount does not change.
3 Please write to me on what pages the widgets are located. I try to make a filter on the Girls page and I can’t do it.
I attached screenshots to you in a ticket
Please follow up your ticket and let our support team knows about this problem. Thank you so much.
The theme is super slow, so I did a page speed test: https://developers.google.com/speed/pagespeed/insights/
It scored 4 out of 100, I’ve never seen such a slow Wordpress theme.
It’s hosted on my own VPS, not on a shared host, so it should be very fast to load.
Can you open a support request at https://zooka.freshdesk.com ? So, our team can help you to fix this.
Thanks for your theme.
I have a problem with the filters. When I put filters by attribute in the WooCommerce Filter widget, they don’t appear. Can you help me please?
Thanks a lot
Please contact our support team at https://zooka.freshdeks.com – they will help you
I have create on freshdesk a ticket but I still don’t have an answer. Can you help me please ?
Thanks a lot
Can you tell me your ticket number? I cannot find your ticket here: https://prnt.sc/rfnmj6
It’s ticket #8 on freshdesk at name Emilie BIARD. The title is “filters by attributes don’t appear in woocommerce filters widget”.
Thanks a lot
I still cannot find it. Can you send the link here? Normal ticket looks like this: http://support.zooka.io/a/tickets/8567
The link is : http://support.zooka.io/support/tickets/8576.
My support team has replied to your ticket. Please send them the screenshot to show the issue and if possible, you can provide the WordPress admin’s credentials for further help.
Colors don’t change when i change them in Primary colors and accent color in Apparearence. Could you help me please ?
Thanks a lot
We were waiting for your response here: http://support.zooka.io/a/tickets/8576
I create tickets. Thanks a lot
I got it: http://support.zooka.io/a/tickets/8986
I am looking to replace the search function to only display WooCommerce products the same as woosearch, please can you help me do this?
No problem, please open a technical request at https://zooka.freshdesk.com
I asked for help and created a ticket 4 days ago and dont have any answer from you.
I cannot find a ticket with your name, can you tell me your ticket number?
How can we use the custom header ? it doesnt work ?
You can choose header banner in theme options:
Then edit header banner here:
The same for header top:
For logo and menu…: https://prnt.sc/t4q2mz
Hope this is clear enough
Hi, I would like to translate this theme to slovak language. Can I translate everything inside the theme?
Yes, you can use loco translate plugin to translate the theme.
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