Web Themes & Templates

Discussion on MeloKids - Store & Kids Shop WooCommerce Theme

ZookaStudio

ZookaStudio supports this item

Supported

This author's response time can be up to 2 business days.

37 comments found.

I have an error with instagram, saying “Instagram has returned invalid data.”. The username is correct, double-checked. It was working about a week ago.

Hi,

Please contact my support team for help: https://zooka.freshdesk.com

Regards,
ZK

j3th

j3th Purchased

Hi, I bought theme 2-3 days ago and there is information that Woocommerce templates are outdated. When there will be update of your theme?

Hi,

We will update it soon. You also can contact our support team to get the zip file to update directly to your site.

Regards,
ZK

Hi, I want to buy your theme but I can’t see the live preview. I tried visiting your website to see the live preview but I cannot see it there either. Are you still selling and supporting the theme?

Hi,

It’s working now. Sorry for any inconvenience caused. We are still support this theme via our channel: https://zooka.freshdesk.com

Regards,
ZK

Dear support, I purchased the theme. Instagram is not showing. It’s giving this error “Instagram has returned invalid data.”. How can I rectify this? Do you have any detailed documentation for the theme? This http://docs.zooka.io/melokids/ just focusses on the menu and a few areas.

Hi,

Please ask our support team for help at https://zooka.freshdesk.com – they will answer your ticket asap.

Regards,
ZK

Hi,

How can i connect the newsletter plugin to my mailchimp list?? i didn’t find any option for that in newsletter plugin settings.

Regards, shalika

Hi Shalika,

Thanks for reaching out to me. In this case, please contact our support team for further help at https://zooka.freshdesk.com

Regards,
ZK

the plugin is not installed because there is no table style.css

Hi,

Please contact our support team at https://zooka.freshdesk.com

Regards,
ZK

Hello,

i am facing problem with theme customise options. After clicking on publish button changes are not saving. Cn you help me out with this issue.

Regards, Shalika

Hello,

Could you please ticket Ticket channel or email to us

I really appreciate your patience with this, should you need help with something else, please do not hesitate and let me know. Have a good day ahead!

Best Regards,

libnac

libnac Purchased

Hi, on the item details page you commented that Slider Revolution plugin is included but I cannot find the Licence on the template files and I need to access templates. Where is that licence suppose to be included? Thanks

The plugin is bundled with the theme, so, you don’t need to take the license to use the plugin.

libnac

libnac Purchased

Thanks, I can use that plugin, that’s right but Revolution Slider ask me for registering the purchase code in order to unlock all premium features. That’s what I need.

Hi

Premium Features of plugins not support extend license. please purchase plugin with regular license.

Thanks for your understanding

Hello

Filters are not working on product listing pages, i have check the theme preview filter not working there either. Can you please solve this, and let me know how filters will work?

Regards, shalika

Hi,

All issues are fixed within this ticket: http://support.zooka.io/a/tickets/7592

Regards,
ZK

Hello

i have installed melokids theme for my online store, but the site is showing broken in mac, safari. Then i have checked theme preview in safari and theme preview is also showing broken. Can you please help me out with this issue as soon as possible.

Regards, shalika

Hi,

You can open a new support request like this one: http://support.zooka.io/a/tickets/7592 and our team will help you

Regards,
ZK

marteta

marteta Purchased

Hi, how easy is to translate the theme?

Hi,

You can use loco translate plugin.

marteta

marteta Purchased

I can’t find where to upload my logo or how to use demo layouts

Hi marteta,

Please contact our support team at https://zooka.freshdesk.com – they will help you

Hello! I have two problems I don’t see Instagram, Instagram wrote did not return a 200. But before that, everything was in order and I saw Instagram on my site. The second problem, I do not show attributes for the product. I add them to Woocommerce, but they do not appear on the site. I am attaching screenshots of the screens.

when will you answer me?

Dear developer! I beg you to solve my problem as soon as possible. We have been chatting with you for 25 days, my problem has not yet been resolved. 1 On the product page, I displays the quantity of the product, but does not show the button in stock. This function is included in my woocommerce. 2 When there are goods in the basket and I want to change the quantity of one of them and click update the basket, the amount does not change. 3 Please write to me on what pages the widgets are located. I try to make a filter on the Girls page and I can’t do it. I attached screenshots to you in a ticket

Hi,

Please follow up your ticket and let our support team knows about this problem. Thank you so much.

The theme is super slow, so I did a page speed test: https://developers.google.com/speed/pagespeed/insights/ It scored 4 out of 100, I’ve never seen such a slow Wordpress theme. It’s hosted on my own VPS, not on a shared host, so it should be very fast to load.

Hi,

Can you open a support request at https://zooka.freshdesk.com ? So, our team can help you to fix this.

Regards,
ZK

Hello,

Thanks for your theme. I have a problem with the filters. When I put filters by attribute in the WooCommerce Filter widget, they don’t appear. Can you help me please? Thanks a lot

We were waiting for your response here: http://support.zooka.io/a/tickets/8576

Hello, I create tickets. Thanks a lot

Hi there.

I am looking to replace the search function to only display WooCommerce products the same as woosearch, please can you help me do this?

No problem, please open a technical request at https://zooka.freshdesk.com

I asked for help and created a ticket 4 days ago and dont have any answer from you.

Hi vladimirt2000,

I cannot find a ticket with your name, can you tell me your ticket number?

How can we use the custom header ? it doesnt work ?

Dear justinesini

You can choose header banner in theme options:

https://prnt.sc/t4q16g

Then edit header banner here:

https://prnt.sc/t4q1rv

The same for header top:

https://prnt.sc/t4q24e https://prnt.sc/t4q2dl

For logo and menu…: https://prnt.sc/t4q2mz

Hope this is clear enough

Hi, I would like to translate this theme to slovak language. Can I translate everything inside the theme?

Yes, you can use loco translate plugin to translate the theme.

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