176 comments found.
hi there!tried to update to the latest version on a client’s website with no luck.there is no option to uppdate.Currently we are using version 1.2.1 which is not compatible with PHP 8.Unfortunately the theme was first installed in 2015 by a web deloveper not cooperating any more.Till previous upadtes we had the option to update but not any longer.Please let us know how to proceed since our customer thoughts he will have lifetime updates and not willing to buy it again.Thank u
Hello, help us track down the account. Do you know what email address was used to purchase the license? Hit us up through our website via the Messenger or the contact page. Thanks,
I’ve got similar issues after updating to FTP version 8.0. Is the theme FTP 8.0 compatible after updating to its newest version? If yes, why don’t we receive further theme updates without renewing the license?
We’re looking at making this fully compatible shortly. We should have an update in a week or so. Thank you for your patience!
Our team was able to get the update out early! Please visit your downloads page to download the latest update. We’ve improved WordPress 6 and PHP 8 compatibility. Please let us know if you have any further issues. Thanks!
Thank you for the theme update. There are two issues remaining after updating to PHP 8: “The magic method PW_Functions::__wakeup() must have public visibility in proteuswidgets/inc/class-pw-functions.php on line 17” and “Constant FORCE_SSL_ADMIN already defined in wp-config.php on line 118”. How can I fix this?
We released a new update that should fix the magic method issue you had. The FORCE_SSL_ADMIN issue is unrelated to the theme, but it is caused by having that constant defined twice, most likely in your wp-config.php or by using a force SSL plugin.
Thank you very much, this fixed the problem
Do i need to pay for support to get a theme update? It is not PHP 8 compatible?
Hey, yes that’s correct, you’ll need a new license to receive updates.
Please visit your downloads page to download the latest update. We’ve improved WordPress 6 and PHP 8 compatibility. Please let us know if you have any further issues. Thanks!
Hi, How do I go about updating the theme, as I have compatibility issues with PHP 8.0. I have MentalPress WP ThemeVersion: 1.11.4. All plugins have been updated. some of the errors: Deprecated: Required parameter $field follows optional parameter $i in /usr/www/users/airohgabga/wp-content/plugins/acf-repeater/includes/5-7/acf-repeater-field.php on line 739 Deprecated: Required parameter $post_id follows optional parameter $i in /usr/www/users/airohgabga/wp-content/plugins/acf-repeater/includes/5-7/acf-repeater-field.php on line 739 Deprecated: Required parameter $field follows optional parameter $i in /usr/www/users/airohgabga/wp-content/plugins/acf-repeater/includes/5-7/acf-repeater-field.php on line 805 Deprecated: Required parameter $post_id follows optional parameter $i in /usr/www/users/airohgabga/wp-content/plugins/acf-repeater/includes/5-7/acf-repeater-field.php on line 805
We’re looking at making this fully compatible shortly. We should have an update in a week or so. Thank you for your patience!
Our team was able to get the update out early! Please visit your downloads page to download the latest update. We’ve improved WordPress 6 and PHP 8 compatibility. Please let us know if you have any further issues. Thanks!
PROTEUSTHEME is no longer active and doesn’t answer any support help from the customer.
Hey leclakos, my name is Ryan and I tooker over management of Proteus themes as of May 1st. In short, the company has been through a difficult period of transition in which the business was purchased, the former owner passed away in an accident, and the support function severely neglected. My background is in enterprise web development and customer support. Your frustration is justified and I understand it implicitly. I’m managing support at the same time we are auditing 100% of the technology to improve compatibility and add features. I’m happy to answer any questions you have and thanks for your patience through this transition.
Prometus: About Me – Plugin is not functional in widgets.
Hi, I think there is a bug connected to the widget CATEGORIES. When clicking on one of the categories, then the .main-title__primary displays this on site: ... Category: name of post ... Example can be seen here: https://beritgammelby.dk/category/anti-inflammatorisk-kost/ ... Looking forward to a fix. Thanks for your time & Happy New Year
It includes span-tag around the category-name – and the span-tags are visible on site.
Hello, Is this theme still being updated ? (Last update was februar 2019)
Hi Anette,
with every WP update, we test all of our themes to ensure maximum performance and compatibility with the changes, that are made. If we detect any issue with theme, we immediately issue an update, to make it compatible with new WP version.
All of our themes are coded by WP standards to ensure, they do not encounter any problems, even though WP is updating and making changes to the core.
However, we have not detected any issue’s with this theme, therefore, there is no need to update any functionalities.
If you encounter any problems with the theme, we are always here to help you get it fixed.
Have a nice day,
Good morning, I have to update to Wordpress 5.5.1, is the template ready for the new Wordpress?
Because in other templates, they had to update, so that they work in the latest version of Wordpress.
Thank you very much
Hi rafola,
thank you for contacting us.
Yes, our themes are compatible with the WP 5.5.1 and you should be all set.
Have a nice day,
Hi, i just renewed my support and my new key doesn’t work. I need help.
We provide our support at http://support.proteusthemes.com/
Kindly open a private support ticket here so that we may forward the same the accounts team for further consideration.
Hi there,
Just wondering if you can help me out. I am aware that support has ran out but I can only hope you can help me with this request.
For some reason, the images on my website seem to have gone and i am wondering if you can assist me. Please see link, I hope it’s a simple fix https://ferntreecounselling.co.uk
Kind Regards
Hey,
Unforunately I cannot access the site to check this out.
We are an non-profit organization in mental health and spiritual development. Can you please extend us a special price. www.aastitva.com
We provide our support at http://support.proteusthemes.com/
Kindly open a private support ticket here so that we may forward the same the accounts team for further consideration.
Bende bu temadan almak istiyorum türkiyeden kredi kartıyla alabilir miyim ?
Your query is not quite clear. Kindly elaborate further so that I may be able to advice further.
Hello ProteusSupport, I’m getting complaints from my webhost that a client’s (paid) version of MentalPress isn’t compatible with PHP 7.1 – is there a version that is compatible? Thank you.
Hi, The theme should work just fine with any PHP version higher than 5.3 PHP. If you are still having issues with the theme, kindly open a support ticket and I’ll be glad to look into it. Cheers!
When will this theme be “Gutenberg” ready?
Hi, we will take care of all the bug fixes in the future, but I would strongly suggest to use something like a classic editor plugin at the moment.
Take care! Pt
After update the slide on the homepage is disappeared, also when I edit page I cant find the option for slider?
Hi,
the issue is most probably in the ACF plugins and maybe the configuration of the theme.
Please follow the steps in this help article: https://www.proteusthemes.com/help/how-to-resolve-the-acf-update-issues/
Take care!
Does this theme have live chat feature between experts and clients?
Hi. No, live chat feature is not integrated with the MentalPress. However, you can use plugin for that. For example: https://wordpress.org/plugins/wp-live-chat-support/ Take care!
Does yoast plugin work on this theme? I see you are using Page Builder by SiteOrigin and there are a lot of discussion that this 2 plugins don’t work together.
Hi. We use both this plugins in most of our themes and we didn’t have any problems. Both plugins are great and in our case they are working great together. Take care!
Is it possible to change H1 tags that you have on sliders on h2 or h3?
Hi,
I’ve answered you in the above question.
Take care!
Is the theme compatible with wp rocket plugin (for speed boosting )?
Hi,
I’ve answered you in the above question.
Take care!
