Discussion on Menticare - Therapy and Counseling WordPress Theme

Discussion on Menticare - Therapy and Counseling WordPress Theme

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error while I go to Item support. I want event page where all the events will be show. But there were no any element in wpbakery page builder in which I make event page and add element which show all the events.

Please contact us at info.spyropress@gmail.com for assistance!

Pre-sale qs: 1- can you force making an appointment available for logged-in users only? 2- Do users have a dashboard to view their previous bookings? 3- Can booking an appointment be purchased and not for free? thanks

Thank you for asking the questions: 1.Unfortunately there is no option for this. 2.You will get the appointment interface like this: https://tppr.me/5XwXb 3.Sorry no option for this.

When I go to ‘Support Item’ for this theme which I have purchased this and put in the purchase key in ‘Spyropress’ it gives me an ID for a Theme that is not the same as the one I purchased. It brings up the theme ‘Just Start It – Corporate/Business WordPress Theme’. Please can you assist as i have just paid $43 for renewal of support on something that does not appear to be correct???! Menticare is what I purchased and I am not sure how to get the support I need

I still have had no response to repeated emails about the need for support and the fact that I am unable to log a ticket. My purchase code is connected to a different Theme. I have now been waiting over 3 days for a response of any kind?!!! Please can some one get back to me! Soon I will have to give a very unfavorable review and will need to advise Envato I don’t want to do that!!!

We already answered you. Please check and reply your email. Thank you!

Thank you I repllied to info.spyropress@gmail.com. I hope to be assisted soon.

There is a big error in the team members: the description of the firt member is shown in the second member, and the description of the second is shown in the third… the same thing happen even for the contact. I’ll send you an email 3 days ago but you still doesn’t answer me. :(


1) How can I remove Breadcrumbs from everywhere?

2) When I set the Logo Height in Mentis Child option > Header > Logo it doesn’t works!

3) How can I hide the Login/Register from the header top?

4) How can I translate the “make an appointment” in the header top?

About 1) I’m not able to remove breadcrumbs from service!

Also: 2) now the logo Height is changed! But how can I center the menù with logo: it’s in the top and not in the middle..

3) I’m not able to remove the transparency on sticky menu!

4) same problem in the mobile menu: it’s impossibile to navigate!

Could you please update your question here: email

We can check and solved your issue together with you. Thank you!

Pre Sale question: Is it easy change colors of the theme? Because in the description you say that there are just three pre-made colours scheme, but I really need to personalize the colors with the company colours scheme. Thankyou

Other: there is the child theme?

Hi, yes you can change it easily in theme settings->Styling options.Thank you!

Ok! There is the child theme? There is even some rev. slider inside? Thank you so much

Please email us. We will send you the child-theme. Thank you!

Hi – I’m looking to buy this theme, but just want to find out how many pre-set theme colours are there in this package. Is it just the one as displayed (Mint/ aqua colour) or are there other pre-sets?

Hi!We dont use pre-set theme colours. You can change the theme style very easy in theme options for each element: https://prnt.sc/1qtavfo https://prnt.sc/1qtas2l It is very flexible :)

Hi there,

Thanks for the message but it looks like you did not read my message. I already tried plugin installation and demo import but I am receiving errors. When I am installing the plugins, I am receiving the error:

An error occurred while installing EF4-Framework: Download failed. cURL error 7: Failed to connect to exptheme.com port 443: Connection refused.

I don’t see option/link Tools->Install Demo but when I tried to import the theme files using tools>> Import >> Run Importer, I am receiving the error that import is failed.

I am requesting you to check and fix the issue on your end. I have shared the WordPress login with you.

Will be looking forward to your reply and support.


I checked but instruction is not clear. I replied. Please check and take care asap.

Support system is again not working. Here is my reply.

I would request you to provide a quick reply if you are not too busy. I added all provided css code under “Additional CSS” and all worked fine except button color. I installed new plugin “Simple Custom CSS and JS” and added your code but still button colour did not change. If you are suggesting any specific plug-in, please send me link. If possible, could you please go ahead and fix this on your end?

Please reply promptly. Thanks

All done. Please check all screenshots for reference on your ticket: https://tppr.me/GWSQ0
Thank you!

Hi ! When will the theme be compatible with Wordpress 5.6 please ? Best regards

Hi there This theme already updated for WP 5.6. Please download the latest version from Themeforest. Thank you!

Thank you very much for your answer !

I tried to update the theme but when I do it, my website crashes : “A critical error has occurred on this site. Please check your site administration email inbox for more information.

Learn more about debugging WordPress.”

Then I have to backup everything … This is very annoying. I also tried to delete the Mentis theme before I upload the newest version to Wordpress but it does the same.

I’d be so grateful if you could help me

Best regards

If you experience any issues or need support , please update your question here: email We can check your info and we can solved your issue together with you. Thanks and stay healthy!

Hi, it’s possible to add section with blog (latest news) on the Main Page?

Hi, I have another question. It’s possible to add section with blog (the latest news) and another section with blog but only with post from one category and this all on the Main Page?

Yes you can add the specific categories to Post grid section (https://prnt.sc/xd6v1n).Thank you!

Hi, how do I update the plugins (WPBakery Page Builder) in the theme?

Hi there! You can remove the WPBakery plugin firstly, then re-install it (Appearance->Install plugins) and then the plugin will be updated.

Fortunately, against the backdrop of this pandemic, my friends and associates helped me get good psychological support, or panic attacks, and so on. It was a true nightmare. At least then, my parents, who have already experienced a course of assistance, told me that at online therapist video you can also find good counselors online, so if you have elevated anxiety now you can think about applying. This isn’t unexpected, but it still is. And I think I’ll be able to help with it.

Is anyone having troubles with the WP Bakery Page Builder and the Slider Revolution? There is no valid license i got from the purchase and the support team is unable to help. I deinstalled and re-installed and still it requires a license code which i dont have. Please help!

Hi We’ve sent you an email, please check it as soon as possible. Regards!

Hello, I have few doubts before buying the template. ¿ Is the template updated currently and will it keep being updated in the future too? If plugins have to be bought ¿Would you then later deliver the upgrades ? I would not like to have problems with the website in the future. ¿ Do you have any plugin for visual design (Visual composer, Elmentor, ect..) ? Thanks

Hi Thank you for contact us. We hope you are doing well! Regarding your question, we are going to update the theme for Wordpress 5.5.x. This theme will be update soon within this month. All necessary plugins are attached to theme (visual composer, slider revolution…).We update the plugin via theme updates and you will receive the latest version of plugin with future theme update. Thanks and stay safe!

Which premium plugins use this theme?

Hi! Here is list of plugins in our theme (Contact Form 7,Custom Post Type UI,EF3 Import And Export,EF4-Framework,FsFlex Appointment Pro,News Twitter,Newsletter,Slider Revolution,WooCommerce,YITH WooCommerce Wishlist,WPBakery Page Builder). Thanks and stay safe!

I purchased the manticare theme and it displayed lots of errors appeared shortly right from the download of the theme, in the header right through to the footer and it is quite disappointing. I have also been frustrated on ways to get a hold of the support team. and its already 3 days of productivity missed now that I don’t know if a refund is a sufficient resolution at this point. I urgently need your assistance, otherwise I’d just be happy with a refund so that I can get immediate service elsewhere.

Hi there, Please update your question here: email

We can check your info and we can solved your issue together with you.

Hi, I’ve been having issues with this theme. I tried to make some updates that didn’t work and now my logo has been reset to the Mentis logo and I am no longer able to see where I can replace it with my own. Please help.

Your probem already solved. Please check your email.Regards!

Hello, how is it possible to force the menu (for all devices) to be the Mobile one (burger menu) ? Many thanks

Hello BeWakup There is no availabe option for this request. Our theme follows the bootstrap standard.

If you experience any issues or need support , please update your question here: email


How can I force it to be displayed on devices as burger menu ?

I emailed the address in the documentation but no one has replied. How can i get all the templates to install. The Demo had some great templates or pages like Team Members.

Thank you Tim tim@localfirstseo.com

also when you create a new page and you want to use a template, that not working either Thanks

Please go to Tools->Install Demo to import demo data. NOTE: Before you begin, make sure all the required plugins are activated. ( It’s recommended that you should install and active all required and recommended plugins before running demo data importer tool ). Please don’t hesitated to contact us again if You can’t figured out.

If you experience any issues or need support , please update your question here: email

We can check your info and we can solved your issue together with you.

is your theme compatible with Visual Composer?

Yes it is!

hi i have fresh intall of this theme and i am getting this error, Warning: Declaration of SplitMenuWalker::walk($elements, $max_depth) should be compatible with Walker::walk($elements, $max_depth, ...$args) in /home/customer/www/newdawntherapy-kw.com/public_html/wp-content/themes/mentis/inc/mega-menu/split-menu.php on line 0 i tried to get support it says invalid purchase code

If you experience any issues or need support , please update your question here: email

We can check your info and we can solved your issue together with you.


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