Discussion on Mentor – Personal Development Coach WordPress Theme

Discussion on Mentor – Personal Development Coach WordPress Theme

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Regarding Website http://www.emsmethods.com License #: fda8d155-bfb3-427b-bf89-8860c7751830 Please request login info – I’m not clear if this will be public.

ERROR MESSAGE that is inside MENTOR THEME. DASHBOARD MESSAGE READS: The Font Awesome plugin caught a fatal error. When trying to load Font Awesome, the plugin’s configuration was invalid. Try deactivating, uninstalling, and re-activating the Font Awesome plugin.

Note: WordPress, all my plugins, and the Mentor theme was successfully updated last Wednesday. On Friday that fatal error popped up. There’s no FONT AWESOME amongst my plugin list. I am not a developer, I used a paid service for the current updates. I was told that Mentor Theme tech support should help with this issue. I paid for theme support today. I see you don’t have a ticket system, so am praying that your tech support is customer friendly and solves this issue.

License #: fda8d155-bfb3-427b-bf89-8860c7751830

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

lovelwilo

lovelwilo Purchased

I have a problem with the appointment plugin, When i try booking appointment and fill in all the field, it doesn’t send mail to the customer email instead it send the back to my default email

Hi, please submit a ticket to be helped: https://oceanthemes.ticksy.com/

Thanks.

lovelwilo

lovelwilo Purchased

Hello Ocean Theme, I purchase this mentor theme 6 days ago, and honestly it is the worsted mistake I have made, the theme has no functionality at all, the text editor does not respond to styling and a lot of things are just wrong with the theme. I can’t style and design the way I want because the theme keeps limiting… I had like to request a refund because it is just useless to use this theme because it is not giving exactly what I want.

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

lovelwilo

lovelwilo Purchased

And again your OT icon box, the icon can’t be edited…

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

lovelwilo

lovelwilo Purchased

Hello Ocean Theme, I purchase this mentor theme 6 days ago, and honestly it is the worsted mistake I have made, the theme has no functionality at all, the text editor does not respond to styling and a lot of things are just wrong with the theme. I can’t style and design the way I want because the theme keeps limiting… I had like to request a refund because it is just useless to use this theme because it is not giving exactly what I want.

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Hello Good day, I’m interested in purchasing this theme but my major concern after reading through all the complains, has those issues been fix

Hey Oceantheme, I’m about to loose it here, how do I remove them default logo? I can’t find the theme settings… I have been looking for where to insert the purchase key but I can’t find anything.. this is so annoying

Please don’t tell me to open ticket, I can’t even find the theme option, all what is in the documentation is totally wrong

Hi,

Theme option in admin page -> Appearance -> Customizer

Thank you!

lnik76

lnik76 Purchased

Hello I updated the mentor theme but I can only see the slider and the mentor options are not available anymore. I use Wp bakery and I have the version 2.2.4.1. What can I do to get more updated version. I would need more mobile responsive updates too because the css are slowing down a lot.

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Hello

When I import demo data i get an error

cURL error 60:SSL certificate problem: certificate has expired

And the demo data is not imported

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Hi, I have a problem with OT Testimonials and elementor. I would like to use OT Testimonials for my homepage. When I choose OT Testimonials via Elementor the Testimonials are integrated in the page but on the left side are no settings. This means I cannot change the text of the Testimonials nor upload a picture. I hope you can help me.

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Hi, How can I sort by date in the Mentor Theme under the Workshops menu item. The workshops are currently sorted in reverse order, with the furthest away workshop being displayed first.

Best regards Thomas

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Dear All, I bought the Mentor Themes for Word Press. I downloaded the ZIP File and tried to install the Themes, but it failed. The Errormessage is “The Theme missed the Stylesheet style.css.” Can you support me please. I have no idea, why is the style.css is missed and not inculde in the downloaded ZIP file.

Thanks a lot Best regards

Armin & Dagmar

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Okay. Thanks for your quick support. It works now.

Great work, Thank you!

flowi81

flowi81 Purchased

I bought the Mentor theme in 2017. Now the website I build it with does not work anymore, all that is shown is a moving circle. I think it could be caused by the WPBakery Visual Composer – there is a new update shown, but I can´t update it, because I bought it with your theme Mentor. How can I update the builder and make the website work again?​ And NO I don´t want to submit a ticket and pay for the answer to my simple question when my website is broken because of no updates from your theme. Do I have to buy the updates to make it work again?

Hi, we’ll check this problem now. I think you can update to fix it after we update theme. Please wait. Thanks.

The Mentor theme purchased at 2018 is showing error messages at Wordpress site that I admin: www.tiaosantos.com.br/site

I tried to update the mentor theme but the Wordpress site do not loads more. Can help me or should I change/purchase another theme?

Hi, please submit a ticket to be helped: https://oceanthemes.ticksy.com/

You can submit to FAQ category.

Thanks.

There are no “Theme Options” in our admin area of Wordpress at all…

Hi, please go to Appearance > Customize to setup.

Thanks.

This theme is missing the actual theme editor as mentioned in the documentation. And doesn’t even include the plugins that were stated in the folder.

AKA WPBakery or Elementor – I had to purchase Elementor to work with this.

I feel like this theme is missing a ton of stuff

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

A couple of weeks ago, I contacted you with an issue that the Redux template renders the site useless but that my support was over. It’s not my only problem with the theme so I reviewed it. You reacted with a standard ‘submit a ticket’ mail, fully aware that that is impossible when support is finished as I bought the theme years ago. If something breaks the theme and I am clearly not the only one, I would expect a hotfix/update of the theme in general and not having to pay for the theme again to renew support. The breaking part is not done on my end. So as nice as you ‘donotreply’ message said to submit a ticket… it is impossible to do so with the mandatory license field.

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Hello, will there be an UPDATE for 2022 and the Wordpress Version 5.9 or will the theme MENTOR not be updated / developed anymore ???

regards, Mike

I imported the demo content and got 1352 SPAM Comments also imported !??? Was the themeforest download file or your demo file hacked ???

When will there be an up to date version 2022 ???

Can i set the HEADER to sticky Header somehome in the theme ? Or will there be a smaller header version which stays on top when user scrolls down ???

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Hello!

i bought the mentor theme some time ago and now i am having problem on my website that is not working anymore!

i have checked my host and domain possible problems and everything looks fine.

i update the website to the latest wordpress version and maybe this could be the problem.

can you tell me WHERE AND HOW can i update the mentor theme to the latest version?

thanks

Diego Belotti

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Is the theme compatible with the latest WP + Woocommerce + Bakery + Booked?

Yes, of course.

If there is any issue, please submit a ticket to be helped: https://oceanthemes.ticksy.com/

Thanks.

I will not recommend this theme. It causes me a lot of inconveniences and the support is really poor. They ask to pay again to solve the issue that I had with a loading time due to the Redux plugin used in this theme. Too bad

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

I use mentor since last year but I spent a lot of time without using the website due to an issue with the loading time of the webpage. There is a “plug-in” called REDUX that is causing the problem. However, when I turn it off, a lot of the graphics are lost. Can you please help me to solve this issue with the Mentor Theme.

Bellow is my purchase codes ed747de1-055f-4100-9133-12b6ce88a598 – 29 Apr 2020 REGULAR LICENSE.

Best, Awa

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

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