Reviews for Mentor – Personal Development Coach WordPress Theme

Reviews for Mentor – Personal Development Coach WordPress Theme

Cart 1,644 sales
Well Documented

28 Reviews

for Customer Support

I posted a review as Redux breaks the site, I see that lots of people have the same problem. I have the theme for a couple of years and the only option now seems to buy another theme and built a whole new site.
The Author of the theme always sends generic don't worry reply's with 'submit a ticket' which they should be fully aware off that it is not possible when the license is bought years ago and support 'expired'. I am NOT paying for support/buying the license all over again for something that breaks on your side and should be fixed ASAP with a hotfix. The website partially useless for more than a month now with no solution whatsoever!!

Author response

Hi,

Please don't worry, We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

for Other

If you use WP Bakery you can only manually update or need to rebuild or switch to WP Elementor.

The theme suddenly switched from WP Bakery to Elementor. I understand the choice for a different builder. I don't understand why you let the theme break on automated update if you use WP Bakery. Making a normal update workflow out of the question for people who already build a complete site with WP Bakery.

Author response

Hi,

We’ll provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

for Customer Support

Opened a ticket with support over a month ago, while my license was still active - never heard a reply......

Author response

Hi,

Sorry for support delay, we have check your website on both browsers Chrome and Safari on Mac OS Catalia 10.15.6: https://kateharmancoaching.com/

Safari: https://prnt.sc/vgso17

Chrome: https://prnt.sc/vgsq6f

I don't understand why the image doesn't show up on your safari browser.

You can test on some other mac devices.

Thank you

for Flexibility

I see a lot of comments from people asking to change the font and I always see the answer "please send a suport ticker". How on Earth is this a premium theme when you cannot change the font on my own from theme options?!

Author response

Hi,

Sorry, please tell me what is your problem? I will support you.

If you need further assistance, please send a ticket on our support system: https://oceanthemes.ticksy.com

Manage fonts on your website by using this plugin: https://wordpress.org/plugins/easy-google-fonts/

Thank you

for Feature Availability

Poor support, poor customizability, problems with mobile menu.

Author response

Hi,

Sorry, please tell me what is your problem? I will support you.

If you need further assistance, please send a ticket on our support system: https://oceanthemes.ticksy.com

Thank you

for Design Quality

The theme is very good. Have few itens that leaves to desire.

Author response

Thank you so much :)

for Design Quality

Awesome. Thank you for your effort developing this theme.

Author response

Thank you for your rating :)

for Customer Support

There is only one 8 minute silent tutorial on how to install and maneuver through this theme. My web designer has even had a hard time figuring out this theme

Author response

Hello,

Please download full Mentor theme package "All files & document" from themeforest and read more documentation include in full theme package, watch video guide before setup your website.

If you have any questions or problem need support, please submit a ticket on our support system: http://oceanthemes.ticksy.com/

Your rating is not exactly and not fair with us.

Thank you

for Customer Support

Thank you! :-)

Author response

Thank you so much :)

for Other

Overall this is a really great theme, I love it! The reason I gave it four stars is because I rarely give more than four. Customer service is great, they always respond timely. I only wish they would've used MailChimp instead of this other newsletter plugin, I don't really like it much. Overall this is a really good theme and awesome customer support team.

Author response

Thank you so much :)

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