Thank you for this beautiful theme. It has been very stable and has not encountered any troubles from installation to setup process. happy to use this theme.
Thank you for letting us know about your recent experience with Merchandiser. Our goal is to provide a consistently reliable product and an exemplary level of custom support. We are happy to see people are appreciating our work.
Not suitable to use with a child theme, they change the code functions and structure big time, on every update everything gets broken. Lots of time fixing stuff
This is Adrian and I will do my best to try and understand what went wrong at your end. Can you please reach out to our support team using the support tab here? https://themeforest.net/item/merchandiser-ecommerce-wordpress-theme-for-woocommerce/15791151/support
We're happy to try and understand what went wrong with your customization. The theme didn't go though any major update, at any recent time so I am positive we'll be able to help you get to the bottom of this.
Support has no idea what they are doing. Giving the most stupid solutions and are unable to fix problems.
There are many css issues with the theme I had to solve myself
Be smart and look for another theme.
This is Adrian from GetBowtied. I just checked your support request and I see Hina is helping you. she just needs your input as well to move forward with her work. I think there has been a misunderstanding between you two. She was suggesting to clear the cache and retest, not to disable it. She was also asking for temporary admin access for the site in cause. I will take over your support request and will try to offer my help. I am positive we can solve or at least point you in the right direction with the issues you're experiencing.