Reviews for Merchandiser - Premium WooCommerce Theme

84 Reviews

for Customer Support

Support has no idea what they are doing. Giving the most stupid solutions and are unable to fix problems.

There are many css issues with the theme I had to solve myself

Be smart and look for another theme.

getbowtied

Author response

Hello,

This is Adrian from GetBowtied. I just checked your support request and I see Hina is helping you. she just needs your input as well to move forward with her work. I think there has been a misunderstanding between you two. She was suggesting to clear the cache and retest, not to disable it. She was also asking for temporary admin access for the site in cause. I will take over your support request and will try to offer my help. I am positive we can solve or at least point you in the right direction with the issues you're experiencing.

Cheers,
Adrian.

for Customer Support

Great support! All my requests have been solved very rapidly. Otherwise the theme is very beautiful, basic, minimalist and easy to use. I recommend.

getbowtied

Author response

Thank your for using Shopkeeper!

for Customer Support

Great customer support. Very helpful. Answer every single question.

for Customer Support

Helped me well with some custom CSS!
And the theme just looks great.

getbowtied

Author response

Thank you for using Merchandiser :)

Cheers!

for Customer Support

I just love their customer support. Fast and accurate. Also, the theme is great and suits well.

for Design Quality

Fantastic template, fantastic employees! Can't wait to see if the pop out cart can be applied to all buy now buttons.

getbowtied

Author response

Thanks for rating the theme! Let us know how we can help so you can can change the rating to 5 stars!

Cheers,
Alexandra

for Customer Support

My reason for rating is "All of the Above" but customer support was first on my mind. I just re-did a site because the first theme I chose was lacking in the customer support area. They pretty much gave up on it and I was stuck. I did research this time and made sure the theme I chose had everything I needed. This theme has it all and when I had questions, the customer support team was amazing. I can't thank them enough for just being their for their customers. It really does make a huge difference when I am trying to help my customers with their sites. Thanks again!!

getbowtied

Author response

Happy to help! Thanks for rating Merchandiser! :)

for Customizability

This is the most difficult theme I have had to work with. I should have stayed with GENESIS. This theme doesn't even have a php file. i've had to customize so many things with code. Menu doesn't even have subcategories indented. Main title was in all small letters etc etc..... have to create everything!! I don't recommend this theme at all. Having said that, customer service as been great so far, but if i want to extend that it's going to be an outrageous $35.63! Never again.

getbowtied

Author response

Hello Laura,

I've been looking into your support requests and it looks like you were after some custom changes and Alexandru help you with it. I just opened up a new support request under your username in case there's anything else you need help with at the current time. Also, please let us know what' the difficult part about it, we need to figure out if that's something we can improve or simply not a great fit for your project which may have different needs. We're happy to talk about it either way.

Cheers!
Adrian.

for Design Quality

Clean theme. I like it.

Cons: You can't edit footer. There are no features to customize that areas. I hope they improve.

getbowtied

Author response

Hello,

Happy you enjoy working with Merchandiser! This theme does include a widgetised footer area where you can add widgets: https://www.screencast.com/t/hDIIQg8IBd
Don't forget to update the theme.

Cheers,
Alexandra

by
by
by
by
by
by