gljivec

gljivec supports this item

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619 comments found.

After reading the comments afraid to buy it. While Britonic buy the template of the same company and in less than three months removed without the support or explanation do you know that there are countries in crisis hurts them to throw money away? if we paid you should give good service and not remove topics as Britonic without giving coverage.Envato I not know how you can afford this, because these actions and put taxes recently been removed now are losing customers. At least I’m very disappointed with the way we work of some who call themselves “professionals”

Hi,

yes we have removed theme Britonic, but we still offer support for buyers. So please don’t write that we have removed theme and we don’t offer support or updates, because this is not true.

Best regards.

Hi,

My client has just pointed out the top header and cart are cropped on product pages. Can you please advise how this can be fixed. Its only on the product pages – all the others are fine

I look forward to hearing from you

http://skapya.com/product/skapya-waterproof-poncho-rucksack/

Hi,

can you please write via support tab so our support can help you out. Thank you.

Kind regards

Another thing – i’ve noticed that the responsiveness is not good in my iPhone. The logo covers the menu and you can’t select anything from the menu at all. So on the mobile site – the only page you can visit is the homepage – you can’t navigate at all.

Please can you offer a solution to this

Thanks

Hi,

can you please write via support tab so our support can help you out. Thank you.

Kind regards

Hi, Your theme is showing the following message.

Your theme (Mercor) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.

Can you please advise when this will be altered so that I can update my site? Also, how do I adjust the slider to be responsive? thank you. Katie

Hi,

for support please open ticket via support tab so we can check this.

Best regards.

Hi, I added a ticket three days ago but no response. Can you respond here please? Thank you in advance.

Hi,

what was your ticket id?

Best regards.

Buenas tardes, estoy bastante interesada en este tema pero antes querría saber si me va a servir para lo que necesito, por ello me gustaría saber si el tema está en español. Lo quiero utilizar para una empresa textil. Dentro de la pagina online ¿la búsqueda me permite por tallas? Gracias

Hi,

english please. Thanks.

Kind regards

Live preview doesn’t work

Hi,

it works on my end, can you check again please? Thanks.

Kind regards

I install mercor theme with dummy data. -> http://s3.wpdemo.ir/amirrezaie/ but produsts doesn’t apear in home page

Please just fix the products scroller on homepage

I don’t see Mercor on this url: http://wp-persian.com/

zip does not contain a valid theme: missing template “layout/theme.liquid”, missing template “templates/index.liquid”, missing template “templates/collection.liquid”, missing template “templates/product.liquid”, missing template “templates/page.liquid”, missing template “templates/cart.liquid”, and missing template “templates/blog.liquid”

Wtf????

Hi,

first of all, there is no need for WTF. Seems like you made a mistake of purchasing a WordPress theme with Woocommerce, when you have a Shopify website:

https://help.shopify.com/themes/development/layouts/theme-liquid

Hi! I totally agree, no need for WTF. Thank you for helping!

No problem :)

Hi there, my plugin dashboard says that WooCommerce 2.6 is a big plugin update and to ensure theme is compatible before upgrading. Is the latest theme version compatible with WooCommerce 2.6 yet? Thank you.

Hi,

so far we received no support requests about the latest WooCommerce version. If you do find any issues please report them via support tab. Thank you.

Kind regards

i’m getting this error when I try and active my theme : Parse error: syntax error, unexpected $end in /home/content/61/10941161/html/wp-content/themes/mercor/includes/menu.php on line 17

please help

Hi,

if you are uploading via ftp use binary transfer mode.

Best regards.

thanks! could you please help me with the cart when you add stuff it over lays in the cart.. http://integrityprinting.com/cart/

Hi,

send us logins via support tab so we can check this.

Best regards.

hgaits

hgaits Purchased

HI, I have not received a response from your support in over a week. I am not sure what to do? My case numbers are #76621 and #76706.

hgaits

hgaits Purchased

Glijvec, please look at my support ticket #76621, I still need help.

hgaits

hgaits Purchased

Hi, I am still waiting for help. Case (#76706). You advertise that support responses take less than five days. The last time I heard back was on October 21 and the response was vague and didn’t address all of my issues. It is now October 28. If you are not willing to help me I want a refund.

Hi,

we have answered you, but you have some custom changes, because of this you have style issue.

Best regards.

hgaits

hgaits Purchased

Hi, As I have mentioned the custom css does not pertain to or effect the issues that I describe with the footer menu not appearing on mobile and the issue with related products not appearing properly aligned on product pages. I have removed all custom css and it did not resolve the issues. For your information, I included the custom css currently on my website in the email reply I have sent to you.

This is the custom css: .products{

display: inline-flex !important; }

.categorytopbarWraper{ display: none; }

*This code removes the category option from shop

.homeRacent .productF h3, .homeRacent .productR h3 {min-height: 45px !important;} *This is the code you gave me to fix the product category issue.

and .menu li{margin-left:25px} in the theme options custom css editor. This code Glijvec gave me to fix the menu issue in the header.*

I have purchased this theme, the revolution slider that comes with it ask for a code which is not included in the themes download files and slider are not good in this theme, the way they show in demo its all fake, in real time it doesn’t work like that

Hi,

yes the activation code for the slider is not included as we are not allowed to add it. But that doesn’t mean the slider works any differently. You just don’t have auto update and sliders work exactly like on the live demo if you imported them properly. Thanks.

Kind regards

Put support ticket up 24hrs and never got reply

Hi,

sorry for that, I instructed our support to provide further informations. Thanks.

Still awaiting an answerback

Hi,

you got two answers in the last few days, so support is waiting for you now. Thanks.

Kind regards

Hello! Just purchased this theme and already we’re in need of an update. The theme came with Revolution Slider v5.1.6 however the latest version is 5.3.1.5

Additionally, the following files are outdated mercor/woocommerce/cart/cart.php version 1.6.4 is out of date. The core version is 2.3.8, mercor/woocommerce/checkout/form-login.php version 1.6.4 is out of date. The core version is 2.0.0, mercor/woocommerce/myaccount/form-edit-address.php version 1.6.4 is out of date. The core version is 2.6.0, mercor/woocommerce/myaccount/form-login.php version 1.6.4 is out of date. The core version is 2.6.0, mercor/woocommerce/single-product/add-to-cart/external.php version 1.6.4 is out of date. The core version is 2.1.0, mercor/woocommerce/single-product/add-to-cart/grouped.php version 1.6.4 is out of date. The core version is 2.1.7, mercor/woocommerce/single-product/add-to-cart/simple.php version 1.6.4 is out of date. The core version is 2.1.0, mercor/woocommerce/single-product/price.php version 1.6.4 is out of date. The core version is 2.4.9, mercor/woocommerce/single-product/product-image.php version 1.6.4 is out of date. The core version is 2.6.3,

Finally, where’s the child theme?

Hi,

please write via support and I will send Revolution Slider and answer the other queries. Thanks.

Kind regards

tselo

tselo Purchased

I just purchased this theme, and installed the theme successfully. but the demo and woo commerce is not installed, please help.

Hi,

for support please open ticket via support tab.

Best regards.

tselo

tselo Purchased

I opened support ticket already, but no thing fixed yet. can you please check if there someone is working on it.

tselo

tselo Purchased

It’s been three days gone, nobody take care of the issue I addressed. Is there anyone going to help for support? I opened ticket already.

tselo

tselo Purchased

i already send the log in info when i open the ticket. ok, i will send you log in info agai,

tselo

tselo Purchased

I sent you admin login in via email.

tselo

tselo Purchased

Hi there, I already sent login info to you. Please set up the demo pages. rest of them are installed. please see your email.

tselo

tselo Purchased

this is the worst theme i have seen. it can’t be installed correctly, even Envato guys can’t install it. guys, do’t buy this crap theme any more. please refund my money!!!!!!!

tselo

tselo Purchased

when i preview the slider revolution i was given this message:

Not Acceptable!

An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security

tselo

tselo Purchased

the slide show is not included?

tselo

tselo Purchased

demo pages are not there

tselo

tselo Purchased

I got sick of this theme. express installation expert can’t install the theme properly. demo is not there, i spent all 48 hours non sleep working on this. please refund my money, i don’t want this theme.

tselo

tselo Purchased

the express install guy told me the following.

Your hosting PHP.ini settings is not suitable to install WordPress themes and import demo data. Please contact your hosting support and ask to set this values or maximum possible (if you does not know how to set this yourself):

max_execution_time = 1000

max_input_time = 1000

memory_limit = 256M

post_max_size = 64M

upload_max_filesize = 64M

max_input_vars = 2000

the the hosting told me this: http://support.hostgator.com/articles/pre-sales-policies/php-settings-that-cannot-be-changed These are the php settings that cannot be changed in a shared environment.

tselo

tselo Purchased

PHP has been configured to use the following settings on our shared and reseller servers:

safe mode = Off (cannot adjust) memory_limit = 256M (MAXIMUM) max_execution_time = 30 (MAXIMUM in seconds) max_input_time = 60 (MAXIMUM in seconds) post_max_size = 64M (MAXIMUM) upload_max_filesize = 64M (MAXIMUM) enable_dl = Off (cannot adjust)

The above settings either CANNOT be changed or exceeded on Shared and Reseller accounts. These limits are set to prevent extremely high resource usage in shared environments. We have found that a majority of the PHP scripts will work within these limits, and the scripts that require more resources are best suited for a VPS or dedicated server.

tselo

tselo Purchased

does the FEATURED PRODUCTS on the home page can do auto play?

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