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are you still supporting this theme ? I’ve tried to contact you on your websites support page and I have yet to receive a response from you. There are other people experiencing the same problem on the forums where the theme gives us an infinite load screen when trying to access the shortcodes. Also there is no more twitter support. We need help ASAP
2. i did respond…http://support.cubalicious.net/forums/topic/shortcode-tab-not-loading/
3. checkout the topic u’ve created.
4. that issue has been fixed a few months ago http://support.cubalicious.net/forums/topic/update-1-1-1/ . update the theme
one other thing, give the “Subscribe to Topic” a try, u will get an email every time a new reply is added.
Where are the updated files you mentioned in the thread ?
attached to the first reply: mercurial.zip. or u can download them from ur downloads section of ur themeforest account.
also, pls use the forum if u have any further questions.
I want to know how you set the ‘toggle’ option at default ‘closed’. Otherwise all the tabs are open by default and involves more scrolling.
Please let me know. Cheers.
Hey! Thanks for purchasing one of our files, we truly appreciate it! Support for all our themes is conducted through the Collision Support forums, if you’d like to start a new thread over there either myself or another member of the support team can take a look at your issue
Support Forums | Create an Account | Find your “Item Purchase Code”
hey guys. ive had the theme for a while. great job. but all of a sudden my twitter feed has stopped showing my tweets. prob a simple fix. just looking for a little insight. thanks.
the issue was fixed a few months ago. u need to update ur theme. also, take a look at this: http://support.cubalicious.net/forums/topic/update-1-1-1/ it might help.
I posted an issue with the forms not working if used in multiples (first works, 2nd and 3rd produce an “OOPS page can’t be found” when you hit send. In addition (second issue with multiple forms used in this theme) is you won’t know which the user filled out because there is no title that passes with the form. The “support” team asked me to be more specific, I told them go to the page and try it yourself… and THEN they locked me out of support! Not only did they NOT address this issue but now I have no access to review other issues I may encounter and the responses of support. Save your money – I won’t bother writing envato as they clearly cover themselves here. But my response to the support team writing me back days later asking me to be specific wasn’t IMO out of line:
1. I said specifically what the issue is – have you tried to fill out these forms?! 2 out of 3 give me a “OOPS! The page you are looking for does not exist!” they WERE working so I am stumped.
2. I’m not asking for anything other then the ability to tag the form with a title so I know WHAT form someone filled out. I didn’t ask to change the fields, add radio buttons, drop downs, etc. I simply want to able to use more then one form and you’re basically saying that’s not possible (if you need to know which form the user filled out)? Totally disappointed in this answer – part of the charm of this theme is the layout of this form but it’s incredibly limited.
check this out!
WORST SUPPORT IN THE WORLD! IVE POSTED MY QUESTION ON YOUR SUPPORT FORUM WEEKS AGO AND NOTHING!!! I’M GOING TO ASK ENVATO FOR A REFUND!!!!
BY THE WAY YOUR SUPPORT FORUM IS BROKEN TOO
TWITTER LINKS DONT WORK… It’s adding some crap code at the end of the URL so won’t go to right profile. Specifically this: %E2%80%8E
I have purchased this theme and it doesn’t load to 100%, at firefox stays at 50% and at chrome 67%. How can I fix this.
Fantastic theme, using it for my promotion page http://chillicious.de
Just bought it and as always, it’s tricky to figure out everything… Can you please explain how I can get my portfolio to work properly? I can add the items but when I click one of them (doesn’t matter wich item) it just keeps on ‘loading’ but doesn’t go the next page. I’ve waited about 10 minutes for one to open, didn’t work! So I don’t think it’s my connection or slow server that’s not working.
Thanks in advance!
Notified of an update but don’t see anything in the change log here… what’s new?
nothing of significance. from my point of view it was a misunderstanding with the review team
I absolutely love your theme from what I have seen so far and I am seriously considering buying it!
Just two quick questions:
1. I would like to have the blog on a separate page, just like you have it in the demo. But additionally to that, It would be nice to have the first couple of posts on the normal page as something like “latest news”. Similar to how it is done here with the “Scroller” theme: [link removed] Is this possible?
2. Is it possible to have “share this on…” buttons on blog posts for Facebook and Twitter? On the demo I only see “follow me on…” buttons.
we’re glad u like it
2. the theme doesn’t have this feature, but u can use social sharing wp plugins to achieve this.
Hello, I am considering purchasing your theme. However I dont see any examples of video usage. Does it support videos?
and a fs video on a front page example. there are instructions on the support forum on how to do this: http://sqrt121.com/testarea/merc/
Hi, Would this theme be easy to use for an average Wordpress user?
we thinks so, yes
the theme includes a documentation file and a demo content xml. also, if u were to have any questions, our support forum is at ur disposal: http://support.cubalicious.net/
Hi, I have a presale question. I’d like for the background color of the navigation header to be transparent. Is there a way through some CSS or something to reduce the opacity for that background color so that the background image will show through?
sure, by declaring a background color using the rgba color format : http://support.cubalicious.net/forums/topic/transparent-navigation-bar/
Ok good. Another question, would it be possible to have the navigation bar sit at the bottom of the home page view when someone lands on that page, and then have it scroll to the top of the parallax once they begin scrolling? Does that make sense?
not in the theme’s current form. this will require custom work.
Ok, what about having the navigation bar stick to the top of the home page? So it would always be at the top of the page?
that is actually the default behaviour. on the demo a setting is activated that puts it at the top of the 2nd front page section
Hi there, i can’t have access to the support forum, I have my purchase code and my receipt from envato but It says that it has been activated before. I need to know how to fix:
Fatal error: Call to undefined function wp_get_theme() in /wp-content/themes/mercurial/functions.php on line 57
pls send me an email using the contact form from our profile page and i’ll reply with credentials for the support forum. log in using those credentials, create a new topic explaining ur issue, then create a reply to that topic where u post a set of admin credentials for ur site so i can go in an take a look.
but before all this, pls try this: update wp to the latest version, update the theme to the latest version, disable all ur plugins.
Hi, I want to have three price offers with sign on buttons. I want to add some code in from a credit card processor to the sign in or buy now buttons so that people are sent to my credit card processor, are you able to help with this?
if the “some code” is in fact a url that need to be added to an anchor/button, then u can easely do it urself. if it is anything other than that (and this feature is a must), i recommend u don’t buy the theme.
Another quick pre-sale question: In the portfolio section, can I make the link go straight to the “info” site about a project instead of showing only the enlarged image first? And is it possible to remove the left and right arrows if there is only one image?
Great, thanks! Just purchased!
is there a way to make the logo larger, currently mine is 258×44 pixels though can’t see where to edit this in the code.
also to edit the price table colours, – can’t find this in the priceable or shortcodes.php or the stylesheet
Hey I just bought the theme (04/10/13) but have the same problem on the loader, it gets stuck on 67%. I just checked the Collision forum but I can´t find the solution, supposedly I already downloaded the latest version of the theme so Whats the problem?. Please I need Help.
Great theme.Before I buy, Does the parallax page come with a slider? I would like a slider incorporated maybe on the first or second section. Is this possible?
yes, the theme comes with a slider shortcode. u can have as many sliders as u want, wherever u want. this is an example of the sldier used on the first front page section.
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