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I found the css/screen.css page for my website but I cannot change it. it is just like any webpage, not open to editing. What am I doing wrong?
Please login with your purchased account.
After updating wordpress now the pages are blank. No gallery thumbnail images are visible. Strangely if the blank area is clicked a bigge picture pops up but no thimbnails. URL – http://www.hifashion.in/
Thank you for purchasing.
I checked your site and it seems like all theme’s script files. For example this one http://www.hifashion.in/wp-content/themes/mercury/templates/custom-css.php?ver=2.0
Returns “403 forbidden” on your server. Normally it’s issue with folder/file permission. Could you please contact your webhost and ask them to check please.
please let me know what permissions do you need on these folders.
It was working perfectly fine before I updated wordpress.
Could you please contact your webhost and ask them to check please. They should be able to see errorlog.
The permission for files are 644 and for folders it is 755
Sucuri Security plugin disables direct access to these files. I disabled the plugin and it works fine. But I need Sucuri plugin for security reasons. What should I do ?
Ok managed it … in Sucuri settings I disabled plugin and theme editor hardening
I want to change my google map location on the contact page but when I click on the contact button on the theme setting nothing happened it is just blank …
Hi, After updating wordpress plugins now the pages are blank. No gallery thumbnail images are visible. I think I know what happened, I press the “save change”button on the theme setting and all the panels are in blank please help me
Hi , in social profiles i’m trying to add my youtube channel, when I add the channel url it generate wrong url, as youtube has a new channel URLs path youtube.com/c/channelUserName but the theme generates the url as youtube.com/user/GivenUserName though it ends up with not found page.
kindly help and advise how to fix this issue
Could you please provide URL of your site please.
I modified the php file
appreciate if this get fixed in the next update also render the alt property of img tag as it is important for image search seo
Could you please open /wp-content/themes/mercury/footer.php change at line 108
what about the alt property for img tag which files should i modify
There are many templates which have img tag. Could you please provide URL of your site you want to make this change please.
My theme settings section only shows General and Skins. Nothing shows in any other boxes including utilities – I want to clear the cache.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
I have a problem with LayerSlider WP
I have updated everything
but I do not see the slide.
“Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.”
I’ve been using this theme for a while now and so far have been very happy with it. However, LayerSlider is suddenly creating problems, causing my entire homepage to only display the menu instead of the layerslider and everything set up in the content builder! Sidebars also stopped being displayed because of the Layerslider in them.
I saw someone else (kreattivamente) has the same issue and there must be others… The LayerSlider WP plugin version provided in your last update is version 6.2.2, while the most recent version is 6.6.5! When is there going to be an update for the plugin? I’m forced to disable the Layersliders throughout my website now and change the entire look of my website.
We will update LayerSlider very soon. Thank you for your patience.
The theme is not fully compatible with latest version of WPML anymore because some jQuery plugins are outdated. For instance the jquery.slider (/functions/jquery.slider-min.js) will cause exception TypeError: d.settings.value is undefined when access WPML admin. Please update jquery plugins to latest version. Thanks
TypeError: d.settings.value is undefined
(1) Home Page now blank. From comments this is an issue with Layer Slider.
(2) Downloaded Merc 2.0. How to upgrade without wiping out all my customizations? WP says “All themes up to date”
This is urgent as my home page is now blank.
OK. workaround is to take layer slider off homepage. This is not acceptable, but at least my homepage is no longer blank. Pls advise.
Hi, Our website is currently based on a theme called Vignette from CSSIgniter. It came with its own plugins and settings. We want to remove it and change our theme to Mercury. Is it possible to switch to your theme by just deactivating the old one and activating yours? Or we have to install your theme on a fresh installation of WP and basically start from scratch?
Thank you for interesting.
Unfortunately I think you will have to start from scratch since they are 2 totally different platforms.
Why do you claim you will provide support on purchased wp theme if you can’t deliver that kind of service? After almost one month I did not get any feedback from theme developers!
Is there some way I could fix scroll to be functional as your demo page?
This problem is also reported on private ticket, after 3 weeks I did not receive any answer regarding to this topic. I don’t understand concept of your “Support -
5 months left”. What can I do to get developer answer?
Should I abandon this wordpress theme and get some other in which case can I request a refund?
Thank you very much in advance for your time and advice!
I wrote a ticket in Theme goods. Please, help me.
I replied your ticket. Could you please check there.
I got the Envato Market plugin, i got the secret token key. The key was verified but the upload failed. Message forbidden.
Could you please make sure you update to the latest version of plugin v2.0.0 you can download it from here https://envato.com/market-plugin/
I had the latest version of the plugin. But i uploaded again the Envato plugin using the link given in your message.
Unfortunately, i still cannot update Mercury with the latest version.
Could you please try to use this plugin https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/ to update theme instead please.
Thanks for the help. With the new plugin, the update of Mercury worked perfecly.
I am working on a new site and i will buy one of your great themes very soon.
Ok glad, you got it sorted
I bought GrandPhotography today !
Hi there! I have been using your theme for several yeasr now and first of all great job! I have a little probelm with teh service on my page www.livingdreams.tv. They only show at 40px wide, and I found your comment to a similar question here in the forum where you advised to change the dimensions in /css/screen.css find ”.service_icon img” and change its max-width and margin-top values, which I did, but nothing happened. Is there something else I need to do in order to fill the whole circle? I also regenerated thumbnails but it didn’t help either.. Thanks and all the best, Tom
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