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Discussion on Mercury | Photography

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1414 comments found.

Hello team! I’m having the same issue where my google fonts have suddenly stopped working on my Mercury theme. It;s been like this for about a year and nothing I do will fix it.

Hi,

Thank you for purchasing.

Could you please provide URL of your site so I can check please.

Hi there!

With WordPress 5.0 and the Gutenberg Editor coming out, I just want to make sure that the Mercury theme is fully compatible before I update. Can you please confirm?

Thank you!

Hi,

Thank you for purchasing.

Yes you can use basic Gutenberg blocks with this theme.

how to update theme? Is there any automatic update in wp?

Hi,

Thank you for purchasing.

You can use Envato Market plugin here https://envato.com/market-plugin/ to enable automatic update.

I had the mercury theme for a long time and when I updated the theme and my wordpress version, it broke my site. I went through trying to figure out the theme again, but how do I add videos in gallery form again? I’m looking to switch back to mercury.

Hi,

Thank you for purchasing.

Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.

I figured out this issue, It appears that it was an activated plugin causing the theme settings to not load.

​Hello, I have been trying to use the Mercury theme again for the past year. When I activate the theme again, and go into wordpress and click theme setting, the mercury theme setting page comes up. Every tab that I click on is either blank or I can’t interact with what its showing. I will attach images of the issue. I understand how to navigate the theme for the most part, it wasn’t until I updated the theme and updated to the newest version of wordpress that this issue occurred (a year ago) I have now once again decided to try and use the Mercury theme again and updated to the latest version of wordpress that is current as of 1/06/2019 and I have installed Mercury 2.1. I still am unable to interact with the theme settings. How can I fix this issue? Or is this theme unusable at this point? I understand that I have expired support, but I’m hoping that this is a simple fix with a simple answer since I’ve had this theme since 2015. I would like to be able to use it again and keep it on my website for years to come. It worked perfectly when it worked and as a Director/Cinematographer I didn’t need a lot of bells and whistles for my site. Do I need to repay for 6 months of support to get an answer as to why the theme doesn’t work anymore?

There is an update to layer slider that is not in the download files. when will that be updated as the older version is not compatible with the newest php.

I purchased the theme years ago and keep running into trouble. I keep getting a “fatal error” in the “skins” menu of www.livingdreams.tv. I do not want to renew the support and pay money AGAIN, i just want the theme to work as it should. I cannot change any fonts or whatsover. I haven’t installed any new plugins. PLease let me know how to fix the fatal error as soon as possible.

fatal error: Uncaught Error: Cannot use object of type stdClass as array in (...)

Hi,

Thank you for purchasing.

Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods

Do you have a link to instructions on how to update to the latest version available?

Hi,

Thank you for purchasing.

You can install this plugin https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/ then you should be able to upload and update theme via Appearance > Themes.

Hi

Can you please send the demo slider to devteam@wptangerine.com? Thanks

Please login with your purchased account.

Hi

Can you please send the demo slider to devteam@wptangerine.com? Thanks

I replied your email. Could you please continue there.

didn’t get any email, can you please send it to devteam@wptangerine.com?

any updates on this?

Hi,
the theme is compatible with PHP 7.1 ?
thanks

Hi,

Thank you for interesting.

Yes it should be working fine with PHP 7.1

Hi.

With the last version of Mercury Theme (2.3), in Theme​ Setting only the sections GENERAL and SKINS are visible. All other sections are empty, view image attached!

Theme​ Setting​ page also shows javascript error “jQuery(...).sortable is not a function​”​, beacuse rm_script.js file has not set jqueri-ui-sortable dependency​. ​​​ Please fix it!!!

Best Regards. Davide

Hi,

Thank you for purchasing.

Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods I will check the issue for you.

Is your theme compatible with Woo Store Vacation? https://wordpress.org/plugins/woo-store-vacation/

Hi,

Thank you for interesting.

Yes it should be working fine with the plugin.

delove

delove Purchased

How do I know if my theme that is loaded to wordpress is the latest version. I’ve been trying to redesign my home page for two days. I can not get it to update.

delove

delove Purchased

in wordpress it says 1.6.2

Hi,

Thank you for purchasing.

Our support staff replied your ticket with detail. Could you please continue there. Thank you for your patience.

Hi ! Nice theme ! I have a question for u. How can I change the colour of the background mobile menu. It’s black and I want to change that ! Thx a lot for your answer, Best regards, Graig.

Hi,

Thank you for purchasing.

You can customise it from Appearance > Customize > Navigation > Side Menu.

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