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Page builder is not working. Can’t able to delete item from page builder.
Hi @ pamalmondal , Use recommended version of WordPress to avoid any incompatibility issues.
Hello All !
We understand that every theme does not fit to 100% needs of every buyer, thus modification becomes necessary. We know our theme more than anybody does, we can modify it to match your exact needs. We have advantage to developing the theme, thus we are most economical in customization market. You can request a quote for your project here: Customization Portal !
Need Support ?
We’ll do our best to answer your questions and fix issues as soon as possible. While using our theme, if you have any question or query, we are always ready to assist you. We consider every customer as our prime client and provide support on top priority basis as defind in Envato Item Support Policy!
I am attempting to assist a friend with this theme and am having difficulty, specifically around the galleries. Whenever, I create a gallery and attempt to view it this results in a 404 error.
In addition, when clicking the ‘update’ button on the gallery edit page within the WP admin area – the images are displayed as broken links. It appears as though the actual reference to the file may be being lost?
This theme was purchased quite a few years ago now and they have had the site in use for a while – but have struggled with the galleries and I am trying to help them.
Hi @PlantWebDesign , Can you please ensure either you are using recommended version of WordPress on your site: WordPress 4.4.1
If No, Please downgrade to use recommended version, until official announcement.
Download recommended version from here: https://wordpress.org/download/release-archive/
Note: Currently compatibility hasn’t been officially assured and advertised with latest version of WordPress so until its not recommended.
Contact form is not working.
Hi @Rodrigo816 , Please contact your hosting provide to enable wp_mail function for your site so that you can be able to send email through your site.
Its on your demo page the bug. I don’t have the theme.
Hi @Rodrigo816 , No, We have disabled email functionality to avoid spamming on live demo.
Hi, i added mailchimp APi but the widget cant get the mail list created at mailchimp.
Hi @ jkkenzi
Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.
I imported the demo data – but nothing imported into the revolution slider. Typically it is another file and I do not have that in the demo data. Please reply. Thanks
Oh, never mind it was in dummy content folder. Please ignore.
Glade to see things good at your end. Cheers
Bug: adding partners on footer settings (i added masonery view) on homape. When broswer is resized (used mozilla), the entire browser freezes to debug dialogue.
Hi @ jkkenzi. Please make sure you are using recommended version of wordpress. If issue still persists, please create ticket after renewing your support license.
My website wont scroll on mobile, I have looked into it and I cant find out why it won’t scroll, can you please help. I am really in love with this theme and need this problem to be fixed asap.
Hello @futuremanorg, Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.
When I install woocommerce plugin v.2.3 or last 2.5. I cant activate plugin and I cant go to plugins page.. whats wrong?
Hi @phirebase Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.
Hi Guys! Nice work but i have a little problem – could you please tell me why the theme doesnt work on mobile devices? My site is http://lodzkisalongospodarczy.pl – i’d be very greatful for your advice.
Could you please check your site, by deactivating all third party plugins and make sure you have recommended version of WordPress on your site, If still issue remains you are free to write us.
After having bough the theme and putting quite a bit of work into setting up the site, I found out that search only covers posts, not pages (and not events either). Chimp Support just confirmed that. I am rather surprised:
A paid theme that reduces core Wordpress functionality?
With other themes, e.g. Twentyfifteen, searching pages, not only posts, works.
I tried search plugins – none search pages with this theme.
Chimp support: How can that be? Is there a way to solve this?
Hi@xeneris : Thank you for your purchase & interest in one of our theme, Option you asking about is not included in our theme,You can achieve your required functionality through theme code customization,Please enlist a developer’s help. Thank you
Well, thanks. I am a developer. I still cannot believe that you removed searching pages without any reason. Especially since the solution is so easy. For me, it meant hours of trying and searching, for you, Chimpstudio, it would have simply meant not forgetting the obvious.
The solution is rather easy, if you know where to look:
in functions-theme.php, line 5, just add
so you have:
$query->set( ‘post_type’, array(‘post’, ‘events’, ‘cs_cause’, ‘page’) );
Chimp Studio: Would you mind listing in your colorful feature description other core features that you have removed? What can I expect from your other themes?
Hi, the image gallery has suddenly stopped working on my site and all the images have disappeared. Looks like this is an issue across other sites using this theme too. Can you look into it please? http://www.niddvalleyridingclub.org.uk/
Hi@pknights : Please create a ticket to our support system , write in detail about your issue with screen shot. Along your WP-admin site and FTP credentials. Your issue will be diagnosed and resolved. Thank you
I cannot add images to the galleries. When I select images from the media library, they appear just fine. As soon as I “Update” the page, the images I selected disappear. So I have no images in my galleries!Please help – thank you!
Hi@agileforyou: Thank you for your interest in one of our theme, Please create a ticket to our support system, write in detail about your issue with screen shot. Along your WP-admin site and FTP credentials. Your issue will be diagnosed and resolved. Thank you
Before purchasing i would like to mentioned that your demo website is not responsive, you cannot scroll website on mobile?
Hi@pass1234: Thank you for your noticing & interest in one of our theme, Please visit our demo site now,Its working fine on mobile now.Thank You
Hello, Unfortunately Gallery doesn’t work at my web-site. http://www.uaoh.international/gallery/ Can you check it please? If you need I will be able to give you admin account. Thank you.
Hi @levske: Please create a ticket to our support system, write in detail about your issue with screen shot. Along your WP-admin site and FTP credentials. Your issue will be diagnosed and resolved. Thank you
Hello, How can I remove photos that show under the post? I find it in inspect element: (class=”post-media-attachments gallery-list lightbox”)
Please create a ticket to our support system, write in detail about your issue with screen shot. Along your WP-admin site and FTP credentials. Your issue will be diagnosed and resolved. Thank you
I have imported demo content here: http://bc4.158.myftpupload.com but I am facing the following issues:
1. I tried saving the photos on Gallery but they r not showing up.
2. Getting a warning on staff page.
3. Also I need the demo file of the slider.
no worries on the gallery.
what warning on staff page? I had removed a photo. can it be reset?
what do you mean by demo file?
Awaiting your response….
Hi, I have imported demo content here: http://bc4.158.myftpupload.com but I am facing the following issues:
Hi@naomikerwin: Thank you for your purchase and interest in one of our theme,Your all issue can be resolved after looking into your website,please create a ticket to our support system ,write your WP-admin site credentials and screenshot of your issues.Your issues will be resolved there.Thank you
I have sent the credentials almost a week ago. Obviously after multiple attempts going to the author isn’t going to work. I will need to petition for a refund since something so simple can’t happen.
Hi@naomikerwin: Please visit your website,your issue about gallery and slifer is already been fixed. Thank you
No it isn’t. where is the demo? I bought the theme specifically for the slider.
why can’t I change the theme color?
Demo slider is been added to your website as requested, Your theme colors are working fine,please send screenshot and colour details you want to change in ticket. Support will help you with it. Thank you
Hi there, I installed the theme in my website, but there is one question, how can I setup accordion and tab and other elements on homepage just like the demo page. I could only setup accordion and tab over all the content, instead of in the same position as demo. could you help to fix that.
Hi @zhuqing0423. Thank you for your interest in one of our theme. You can achieve this by one click demo data import. Just in few minutes, your website will be set up like a demo site.
yes, I do import the dummy data, but there is no accordion and tab content as demo page.
reinstall, still not working, no slider, no accordion and tab~ help~
Hai @zhuqing0423. Kindly create a ticket to our support system where your issue will be traced and resolved.
Hi Chimpstudio, now its been 9 months… Has the timer problem been fixed? I dont see it in the theme updates. Would like the timer to count down to 7pm and not always 12 midnight. Please let me know
Great service! Thank you!
You are welcome. Always glade to see things best at my client end.
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