13 comments found.
Hi there. I’m very new to this programme. I’m having trouble replacing the images of the template with my own image files. I have already made a google drive folder for my imagery and I’m copying and pasting the links but my images do not show up in the template.
Hello,
Thank you for your purchase!
Google drive images can have a privacy block causing the images to render blank in other domains.
We recommend to use a service like imgur.com to upload and link your direct URL images. Also make sure the image URL ends with the extension of the image such as .JPG, .PNG, etc. Example: https://i.imgur.com/CHup4DJ.jpg
How to acquire direct image URL in imgur.com: - Once you have uploaded to imgur.com, right click on the image, then “copy image address” and paste it in the editor where it says “Image URL”.
Let me know if you have any questions or need any help. Regards, - Basit
Thank you very much Basit, that works
Basit do you offer a virtual demo/ tutorial explaining all the features of edit tools. I could really benefit from someone explaining what all the buttons do and how to use them. For example, I can’t see how the template colours change at all when i press the options. And some of the image icons i want t erase and it will not let me. I could really use a tutorial please
Hello,
Glad to know that solved it for you.
Yes! I will be happy to give you a guided tour of the editor. Please email me at: basit@robust.email
Regards, - Basit
Please, solve this issue
Hey JohnsonRUS,
Can you please double check if the purchase key that you’re using is for the same templates set that you purchased?
We tested a purchase code with your recent purchase of our “Message” templates set and it appears to be working fine.
If you still run into issues then please email me at basit@robust.email and I will send you a different key.
Please check and let me know, Regards, - Basit
Hi, all the time I try to add youtube video I get – Sorry, couldn’t embed this video. It is either not available or the link is invalid. Link style like this – https://www.youtube.com/watch?v=Fc6izYdLhNE
Hello,
Thank you for your purchase and I’m sorry you had to run into this issue.
We looked into it and turns out it was a temporary server-side issue and it is fixed now. Please try again and let us know.
If you still run into any issues with editing the template, you may send us an email at contact@robust.email and our experts will resolve them quickly.
Regards, - Basit
Ok, I inserted YT link but video doesn’t play in MacOS & Android email clients. You also mention that you can keep video on your server within 5 days. Can I keep it on my own hosting?
Hello,
Thank you for the message.
- May I ask which email service provider (ESP) are you using to send the template? Some ESPs strip the code of any unusual HTML elements such as the <video> element that is used in this set for the video.
We recommend you to use a mailing software such as 1st Mass Mailer or any of the following ESPs to send your campaign: https://i.imgur.com/qUQmjYn.png
- Yes, the server will delete the video file after 5 days of creation. Yes, you may host it on your server.
You can use a converter such as this one (https://ytmp3.cc/en13/) to convert the YouTube video to MP4 and upload it to your server, then copy the direct link of the video and paste it in the editor here: https://i.imgur.com/HbYjhB9.png
Let me know if you have any more questions or if you need help setting your template,
Regards, - Basit
Thank you for quick reply. You right, it depends from email provider.
You’re welcome!
If you are satisfied with our support or our products, please take a minute to leave a rating by navigating to the download section of your Themeforest profile.
Thank you, - Basit
Hi, I’ve purchased these templates and I can’t use the editor to export my design. It’s saying the purchasing code is invalid, despite trying multiple times.
Is it broken – Trying to export to Mailster
Hello,
My apologies for the trouble. Can you please double-check if the purchase code you’re using is the one for this item?
If the issue persists then please email us your purchase code and we will resolve this right away: contact@robust.email
Kind regards, - Basit (robustdesigns)
I saved my designed and downloaded it in HTML version Optimized for MailChimp. When I uploaded the code on MailChimp the design was COMPLETELY ruined.
I need a solution asap pls
Hello,
Thank you for your purchase!
We’re really sorry to hear that you’re facing trouble. There were some issues with the templates on the editor which are fixed now. Please try editing and uploading to MailChimp now.
If you face anymore trouble please email me your purchase code at: contact@robust.email and I will resolve it right away.
The templates in this set are 100% compatible with MailChimp. The issues are due to the robust editor being in beta right now but we’re working hard to make it stable.
Best regards, - Basit Sheikh
How do I change an image or the backgrounds of the template?
As a novice, in what application do you edit these templates?
Hey Farochii,
Yes, you can edit the templates in any ESP or you can use the robust designs template editor: https://robust.email/templates?name=message
Let me know if you have any questions.
Regards, - Basit
Congratulations! Good Luck With Sales 
Thank you. 
Congratulations! Great Work, GLWS
Thank you!
Congratulations for excellent work and sales!
Thank you, good sir.
Your design is appreciable, Great job have a good sale
Thank you so much.
Great Work, Congratulations GLWS
Thank you!
Congratulations! Nice Work, GLWS
Thank you!