Support for MetaFans - Community & Social Network BuddyPress Theme

Support for MetaFans - Community & Social Network BuddyPress Theme

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tophive supports this item


This author's response time can be up to 1 business day.

Popular questions for this item

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

What is the refund policy?

We only offer a refund for our products if:

- The purchased product is fully non-functional. And you asked for customer support in our support center but did not get a reply within 7 days. - The product description and preview were completely misleading or wrong. - Part of the theme is non-functional and did not get any support within 7 days after submitting a ticket to our support center.

We do not offer refund or reserve rights for refusing a refund request in cases of:

- If you mistakenly purchase any of our product If your employee purchase a product from our profile on Envato or from here

- Product sold on offer or at any special price.

- If you purchase a product and expect to work like another version, i.e., You downloaded the PSD/HTML version but expect to work like a WordPress version and vice versa.

- A refund request will be null and void if requested after 7 days of purchasing the product.

- You submitted your problem and the support team fixed your problem.

Contact the author

This author provides limited support for this item through this item's comments.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy


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