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After hours of trying to get the child theme setup with the demo. The slider doesnt work, the demo date for the slider doesnt upload after many tries. Which is kind of a big part of this theme, unfortunately it seems to be more complicated than it should be…Not sure what can be done
ok submit ticket I will check immediately here is the ticket url https://zozothemes.ticksy.com/
Thanks alot for all the help! Love the theme
we got the following error message in google search console: data-vocabluary.org outdated. How can we fix the error in theme?
ok please submit ticket with admin login details and screenshot of the issue, we will check it and reply there. here is our support center url https://zozothemes.ticksy.com/
I already have that March 8, 2023 at 3:42 p.m. but you says it is not problem from the theme
Yes because we have not used schema structure in metal theme , please send the video where you found those errors ….
ok, thanks i sent screenshot
ok will check
Hi. I have a problem with update. After updating wordpress, theme, zozo and visual composer – dont work WP page Builder, most of all
previously made page elements are no longer displayed. Someone can help?
Sure will help you, can you please post ticket to https://zozothemes.ticksy.com/ with admin login details…
Sorry , but i can’t create support ticket because my support license are expired, Can I first create ticket and then if it is need i buy new license ?
ok no need new license just renew support period
Hello, please tell me is this Template compatible with WordPress 6.1. and WooCommerce 7.3.? Thanks. Greetings
Yes it was fully compatible with latest version of plugins and WordPress.
ok, but after the update I got an error in the console
jquery.min.js:2 jQuery.Deferred exception: jQuery(...).tooltip is not a function TypeError: jQuery(...).tooltip is not a function what can i do?
ok send me admin logins to firstname.lastname@example.org
Thanks for the offer. It’s been dealt with.
I’ll get in touch anyway because after the update a button to checkout is missing
ok all handling in tickets…
Hello, I am interested in your template. Can you tell me if I can change the page loader that you have(the brick loading)?
Yes of course! We can change the loader icon. Thanks
Thanks. I bought the template. Can you tell me how to change the mail and phone in maintenance mode?
Sure submit ticket with admin login details of the website …
I love this theme, and I am considering purchasing it. Can you tell me if I can upload and use a custom font with this? Thank you!
Yes of course! In back end we can manage it. Thanks
Just updated to theme and plugins latest version and got several display and console js bugs.
Please take back before update and update your WP, PHP versions before your update the theme and plugins. If again you got issues please post ticket in our support center. Thanks
I do have a full backup but it doesn’t solve the issue.
This issue occurred simply after updating the theme.
My support expired and I don’t think it’s fair to ask to pay again in order to debug something happening after a simply update.
Was a conflict with cache plugin. Problem solved. Thanks.
You’re welcome. We have many themes in different categories. Please take a look and need any themes you can try and If you like the theme and our support please rate 5 star to the theme with your valuable comments in https://themeforest.net/downloads. It help us a lot to improve our service quality and add more features in upcoming releases.
on my website (wp 5.6) when I click a single post now appear this error:
Parse error: syntax error, unexpected ‘get_header’ (T_STRING) in /public_html/wp-content/themes/metal/single.php on line 1
How can i solve?
Please update theme and core plugin to fix all issues. If not upload once single.php file from theme folder…
Hello, I’m having problems with WPBakery Page Builder after WordPress Update 5.6 can you check please? Thanks Monika
Yes updating theme today…
I don’t have Updade today?
yes 1 hour… uploading ….
greate update done. thanks, now I have problems with Portfolio Grid (
I’m still testing and get in touch) and the menu in the mobile version does not work after the update
Monia please submit ticket with admin login details, will help you…
I tried but can’t open a ticket from you (I have written via themeforest, but no one answers)
Submit ticket in general questions category, it wont ask any purchase code. Then provide me ticket id…
Hello, I send you message about themeforest sorry it didn’t work out as you wanted
ok email me the details email@example.com
Did you get my email?
yes admin logins not working…
Failed to load plugin url: http://www.telea.com/wp-content/plugins/zozothemes-core/tinymce/plugin.js
the problem was born after the last update of the theme.
Please can you help me?
Please update theme and plugins to latest version….
Hi I checked and the theme is updated to the latest version:
Version 1.3.6 – 2020/08/25
ok submit ticket with admin login details….
Hello, where can I translate the “Show All” button. In Loco it is translated but does not display?
Sure it will, else submit ticket with admin logins will check it for you …
WARNING: The latest WordPress update to version 5.5 will break your website. ZOZOThemes has not responded to this issue yet. It’s either the theme itself or the ZOZOTheme Core plugin causing their theme to not respond.
Please fix this!
yes updating theme today , you will get new version by today….
Hello, i have Theme – version 1.3.4 – 2020/05/26 but my WPBakery Page Builder version 6.0.2 always wants to update why?
Hi for third party plugins wp Bakery and rev slider we do give updated version with the theme once checked compatibility when they released new versions. So don’t worry about it. Thank you
hi i have a problem with pages i install theme and i dont come all pages like theme why?
Hi may I did you check server config. Because if it’s not meet required config this ll happens. Please check it out and try again else please can you post the ticket in our support center with your website login details to check it out https://zozothemes.ticksy.com/. Thank you.
How can I edit the menu style ( Font family,size,color)
Hi it’s easy. You can manage it in Theme Options > Typography http://zozothemes.com/wp/metal/documentation/options.html. Thank you.
I had to buy support again (almost the price of the theme itself) because I can’t change the header style. I click on the options and save and nothing happens. Also, One of my pages just will not display. All the content (html code) is there. It’s my services page. I hate having to spend and additional $40 for something like this but I guess I don’t have a choice. I’ve spent hours rereading the documentation. It should be a simple point and click solution for the header type.
Hi please can you post the ticket in our support center with your website login details to check it out
https://zozothemes.ticksy.com/ticket/. Thank you.
How can I integrate form contact 7 in the home1 pages and the contact page by centering the lines of form7
Please submit ticket here https://zozothemes.ticksy.com/ with admin logins
I bought your theme but the slider revolution does not work.
I am asked for the purchase license and when I record it a message tells me that it is invalid.
Thank you for your help
It was bundled with theme no purchase license available for revolution slider, also you can use revolution slider without any purchase code. No issue will appear. As the license code for future updates only
Hello, how do I make svg logo in the header? If I insert in the backend is not displayed.
Svg by default not support in WordPress
Thank you for the information. Many still incorporate the possibility in the theme.
yes use third party plugin to make it compatible, as envato will not allow theme if we use svg… But we can use it in plugin…
I purchased the theme and i like to change de word read more is possible and how
Hi yes it’s possible, please can you post the ticket in our support center with your website login details https://zozothemes.ticksy.com/. Thank you.
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