387 comments found.
Hi, will importing the demo erase all my existing data? Or is there a way to import the page templates without loosing all my data? Thanks
Hello,
For existing site don’t import one click demo data it will lost old data. for existing site just install theme and build home page using the addons.
Thanks
Two month waiting for Theme updates and no support provided. Their answer next week. I have big problems with payment system, if you choose apple pay, the Theme showing error that payment request button not suported in Lithuania, and some of fields can’t be verified. I know that other sites is using this option and everything works fine.
Hello,
Sorry for the issue. but payment part by default we don’t do any custom work in payment or checkout steps.
We will check it.
Thanks
Hi I installed the theme in wordpress for ecommerce template, but it doesn’t show any e commerce template, When i installed i can see the blog page. No e commerce page with products.
Hello,
Have you installed Woocommerce plugin? Please create ticket we will check https://www.radiustheme.com/ticket-support/
Thanks
Of course i have installed WC.
I want my homepage like this https://www.radiustheme.com/demo/wordpress/themes/metro/home-4/
I checked the zip file , there are no homepage files Home_01, Home_02 etc
After install demo all pages will be imported then you can keep which pages you need and delete other pages.
Thanks
I don’t see the pages there. That is the problem. Even I unzipped the downloaded file, the homepages are not there. There are only Blog, Single page, Contact, Services, About. You can check here https://shop.accepire.com.
How do I extract the pages after installing the theme?
Please create ticket with access we will check https://www.radiustheme.com/ticket-support/
Thanks
How can i change shop page product title, price, filter color? i cant find any option
Can you send me screenshot or create ticket https://radiustheme.freshdesk.com/a/tickets/62658
Thanks
Greeding Can you Suppout multipal subdomains in your support system ? I have a domain and I create some multi subdomains on this and i create shops on these subdomains.I want to confirm that if I PURCHASED this theme then your system can support me or not and you can add my domain and subdomain in your data base.
Hello,
As per Envato license policy you can use a regular license in a single WordPress installation.
Thanks
I’m writing to seek clarification regarding your claim of “Built with WordPress Premium Plugins”. I initially understood this statement as an indication that the premium versions of these plugins were included in the package I purchased, especially considering the emphasis on savings like “Save $49” and “Save $25” etc…
However, after completing the installation process, I’ve found a discrepancy that prompts my request for clarity. The plugins included, namely LayerSlider, Variation Images Gallery for WooCommerce, and WP SEO Structured Data Schema Pro, are asking for license registration. They also note that without a valid license, I won’t be able to receive updates or access premium benefits.
To detail the notifications:
- “LayerSlider”: The system prompts for a license registration to receive live updates and premium benefits. It presents the option to purchase a license.
- “Variation Images Gallery for WooCommerce” and “WP SEO Structured Data Schema Pro”: Both plugins ask for a valid license key and notify that access to updates is restricted unless I subscribe to the pro version.
Given these notifications, could you please confirm whether my initial understanding was incorrect? When you stated these plugins were included, did you mean they were pre-installed, and actual paid licenses would still need to be acquired separately? Alternatively, was your statement meant to imply that the cost of these licenses was included in the package?
I would greatly appreciate any clarification on this matter to better understand the value and components of the package I purchased.
Website stops in “Database export” in demo content install..
Hello,
Your support expired please create ticket we will check https://www.radiustheme.com/ticket-support/
Thanks
Hi,
I have two licenses. I had the need to configure one homepage countdown but I don’t see an option to add a link. If is a countdown, would be for a release, promotion, package, event.. and for sure, would have a link, doesn’t make sense to not have it.
Do you agree?
Hi, I get Invalid byte position (current: 0, received: 0) when trying to import a demo
Hello,
Have you purchased theme? Please create ticket with access https://www.radiustheme.com/ticket-support/
Thanks
What is going on?? 5 days since purchase and I still cannot register as the activation just hangs. 1 more day and I’m getting refund. You have all my details. What’s the problem?
Hello,
We are working on this issue. Please wait.
Thanks
Almost all the pages on the theme redirects to a 404 error page. With the help of our hosting support, we have discovered that its the metro core plugin causing this behaviour. How do i fix this? I have reached out via email but not gotten a response
Hello,
We replied few hours ago please check email.
Thanks
Hello, is it compatibile with woocommerce 7.5.x? Since with latest version ( 16 Jan 2023 ) Woocommerce says 2 teamplate are outdated:
metro/woocommerce/cart/cart.php versione 7.1.0 is old. Current version 7.4.0 metro/woocommerce/global/quantity-input.php version 7.2.0 is old. Current version is 7.4.0
Asking for our client website with genuine license
Thanks!
Hello, Do you have live demo for Dokan multivendor ? Thanks
Hi,
Sorry don’t have live demo but we test and added Dokan compatibility.
Thanks
Hi, is possible reset my licenses. Thank you
Hello,
I re-set the url you can active again.
Thanks
Excellent customer service, I received quick support for the previously purchased Metro template. I have previously rated this team with 5 stars, so now I can only recommend it to new customers!
Thanks a lot sir !
Hello,
Is it possible to create a table on the product page and a group product page like this with your theme? Here are links to websites that use your theme: https://www.genericpharmausa.com/cenforce-100mg-sildenafil-citrate-tablets-usa/Is “Buy Now” button available in the product page? instead of “Add to cart”
Hello,
It is Woocommerce default default you need to customize code to change it.
Thanks
hello ! Please, i want you to reset my theme to allow me to use the activate code for my new domaine name. The old one(www.borisshop.com) where i use it before are no longer in use. THANK !
Hi, Please create ticket here https://www.radiustheme.com/ticket-support/
Thanks
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After today