EskiLabs

EskiLabs supports this item

Supported

208 comments found.

Hi, just wondering if the theme supports paging for portfolio view? Thanks.

Hi, any update on this? Thanks.

Hi czetsuya,

Apologies for the delay in reply. We’ve had some issues recently in being able to deliver support but wanted to let you know that we are now back active in supporting our themes.

Metrolium doesn’t support a paged portfolio, no. It was designed to be a single page archive.

If there’s anything else we can do to help you, just let us know either by reply, email to hello@eski.io or post on our support forum.

I just notices Accordions and Tabs don’t work anymore after Wordpress update. Please I deactivated all plugins and still nothing. It happened across several websites. Please fix.

Hi vidaleon,

Apologies for the delay in reply. We’ve had some issues recently in being able to deliver support but wanted to let you know that we are now back active in supporting our themes. If there’s anything we can do to help you, just let us know either by reply, email to hello@eski.io or post on our support forum.

Don’t buy! There stop support and mobil menu is not working!!

Hi sehestedmedia,

Apologies for the delay in reply. We’ve clearly had some issues recently in being able to deliver support but wanted to let you know that we are now back active in supporting our themes. If there’s anything we can do to help you, just let us know either by reply, email to hello@eski.io or post on our support forum.

Bignath

Bignath Purchased

Hi There I am trying to access the support forum but keep getting the error “oops – it appears something has gone wrong!” – I have multiple issues after upgrading and need to remedy asap. I have emailed you directly to make you aware of this. Many Thanks :-)

Hi Bignath,

Apologies for the delay in reply. Did you manage to resolve your issues? If not, please email us at hello@eski.io along with your item purchase code and/or email of your registered account if you have one and we’ll help you to regain access.

Says you have updated the theme after years. Would you go into the change-log in more detail? Is the site completely compatible with The newest WordPress 4.5.3? – Does the theme options disappear like many have mentioned on here and your support forum?

Please advise.

Hi persiusx,

We have just updated the bundle plugins, namely Layer Slider and Revolution Slider.

We’re using Metrolium with the latest version of WordPress and have no issues, nor do theme options disappear. If you are having issues, we’d always recommend disabling all plugins to eliminate them as the cause. If you have disabled all plugins and are still having an issue, send us a message on our support forum and we’ll look into it for you.

Also, it’s advisable to test updates in isolation to your production site, just in case something does go wrong so that it’s not immediately critical and damaging to your website.

PhilCl

PhilCl Purchased

Hi EskiLabs, Metrolium breaks on my Webhoster when i set it to PHP 7.0 Is the theme supposed to work with PHP 7.0?

Hi PhilCI,

We’re running Metrolium on PHP7 with no issues. Could you please post your issue on our support forum with more information, specifically what errors you’re seeing either by copy/pasting or attaching some screenshots.

PhilCl

PhilCl Purchased

Another Question: How can i get the newest version of Visual Composer? I cannot update it to 4.12.

Hi PhilCI,

Metrolium doesn’t support Visual Composer, nor does it come bundled with it.

I extended support for this theme and posted a question TWO weeks ago now with no reply. Very, very disappointing. I’ll be asking for my money back.

Hi grahams,

As explained in our reply, we were on annual leave and do apologise for the delay in reply. We have replied to your customisation request with a solution.

Let us know if there’s anything else we can help you with by posting questions on our support forum. We are now back from annual leave and usual response times will resume. Have a nice day! =)

Thanks for the explanation. I was only that disappointed as I really do love this theme and have bought it a couple of times. Hope you pick up on the support side again and keep it going, it’s a great theme.

No problem grahams, completely understandable. Rest assured that normal service will resume now and thanks for your ongoing support, we appreciate it. =)

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