Web Themes & Templates

Discussion on MetroMail - Responsive Email Template


promail does not currently provide support for this item.

73 comments found.

Hi! Send you an email with no answer. Links do not work properly and template breaks in some email clients (http://prntscr.com/8tmohv). How to fix it?

We had some issues with our email service, we are checking your email now…


I want to use the template in my website and when i paste the code in the editor and save it messes up the back-end of the admin area, what i think it needs inlinestyle of css instead of internal stylesheet. is there any file for that which i can use?

your email system is full and cant receive the new email it returns as failed…

My 2nd question is about mailchimp integration

We have bought your template and after importing and testing i get this in result, this is not as what in the demo the boxes are not aligned looks like a mess. Plz guide how to fix that or did we miss something importing?

I have created a zip of this and imported http://prntscr.com/9sz5rp The result i get is screwd like this http://prntscr.com/9sz6f8

We were having some issues with our mail system .. please re-email us again so we can assist you and send you fix

what is your email plz post here

Send you support email and haven’t had a response. Each time we unzip the template it creates an cpgz file. Please let us know how to resolve.

We are replying Tickets .. wait for our reply and sorry for any delay


We have bought a template for the Email campaign to use on MailChimp and after changing all the elements in the template when we upload the template and send a test mail it looks fine but when we hit Create Campaign and select the template which we have uploaded it shows only one block. all the rest gone invisible or not there and this caused 46k + emails to us upon sending a blank newsletter to our subscribers. This was a complete disaster for us… as on the item it is mentioned it works with mail chimp but this dont also the mail chimp support says this code is not with the standards to work with there system if you want to do this you need to modify the code. more over on the support there is no response and on the email when we send the email it get reversed with unable to deliver. This was a complete mess we also checked that might by when adding some data in the template we delt something accidentally so to confirm that we imported the default template in MailChimp and when hit Create Campaign it shows the same error. here is the screen shot:

We want the Refund for this product ASAP.


Here is the screenshot of your demo template when we hit create campaign http://prntscr.com/9z0645


I purchased this item last week and I cannot seem to get to the builder that was shown on the preview page. I sent in a request via your support system last week and it says that it was opened but no one has responded. I need to get into this program and use it as soon as possible.

Who can I speak to in order to get my problem resolved?

I am getting this error when I try to save the changes made in the builder. Any thoughts?

Fatal error: Class ‘ZipArchive’ not found in /home/yassineb/public_html/promail/products/3760048000/core-download.php on line 44

Hello there,

Why can you not edit the text within Mailchimp? Is this not optimized for the Drag and drop customization that Mailchimp offers?

Tried to use the builder, keep getting error: Fatal error: Class ‘ZipArchive’ not found in /home/yassineb/public_html/promail/products/3760048000/core-download.php on line 44

Please confirm details or advise how we can use this to customize.

ORESTA organic skin care

Hello, I submitted a ticket #617222 – but no one has answered me.

Hi promail. I too am having problems with the template in the GMAIL app on Android. I’ve tried a few fixes, but still no luck. Do love your template, so hoping you guys can help. I have included 2 screen shots to illustrate the issue



Hi All, I don’t think this email template is supported any longer, please purchase with care

No it’s just holidays .. for the template we will make a huge update with a new builder ;)

Hi, metromail appears to be broken in MS Outlook. The layout elements don’t align properly. Seems to be an issue with MetroMail itself. Any troubleshooting suggestions? Thanks,

can you tell me which version of outlook ?

Thank you and sorry for the late reply

I have the next error : Fatal error: Class ‘ZipArchive’ not found in /home/yassineb/public_html/promail/products/3760048000/core-download.php on line 44 – edu@lekkernet.es

Where can I download the new builder?

Live preview is broken


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