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Thank you so much
Great looking templates.
Thank you Callmaya, glad you like it.
Thank you so much .
Clean Design and wonderful Promail , GLWS
Thank you akedodee, wish you the best
Many thanks MoonStar
Excellent job Promail
Thank you Atlaspix, you are the best !
I installed on Mailchimp and I can’t move modules around or turn it off.
What can be the problem?
We have tested every single file in mailchimp and everything worked very well..
please contact us at firstname.lastname@example.org so we can help you
This is the best email template i’ve seen here , love your works
Thank you ecomputing
I cant edit the templates in mail chimp. Cant find out the problem.
We think this a mailchimp editot issue…
if we rceived any informations from them we will tell you.
Al my other templates are working fine?
We have no issue with metromail in mailchimp editor…
Anyway please contact us at email@example.com and give us more information about your problem and we will assist you through it
This is a GREAT TEMPLATE , i love your designs and works , good and nice job .
Thank you so much RatsCode
To all our customers
We have just released a new update for Metromail 1.1 that fxes some few bugs in MailChimp
if you need support , email us at firstname.lastname@example.org
Thank you for using MetroMail.
Interested in purchasing.
Can I use this template with aweber?
The template include an HTML version that is compatible with aweber
Thank you for your interest
I ran a design and spam test on Layout 8 template in campaign monitor and turns out this layout has some major rendering issues with the following:
1) Yahoo Mail – renders it to mobile
2) Apple Mail 5 – large white area’s no content showing
3) Lotus Notes 8 renders the main image with calendar date and floated content with social icon below out of skew
4) Outlook 2000 same as lotus notes issue
5) Outlook 2003 same as lotus notes issue
6) Outlook 2007 font being stripped out and all different fonts
7) Outlook 2010 font being stripped out all different fonts
8} Outlook 2013 font being stripped out and all different fonts
9) Outlook xp same as lotus notes issue
10) Thunderbird same as lotus notes issue
I don’t usually have trouble with any of your templates that I have previously purchased but this one was requested by a client of mine.
The client likes the template..are you able to action a fix on it please?
and highlight any new code insertion as I have created a new file with the clients branding…sorry to ask but it’s urgent?
Here’s the test link as per in your files downloaded (no client branding in this test). http://email.groovymail.info/screens/r/8830C36F312FDB33
I’d really appreciate some help?
I’ve sent an email to your support address too.
Hi GroovyMail we will reply to your email , Thanks
Hi Promail still awaiting what’s happening with the template and how long this will take? I need to be able to advise the client? I’ve sent an email to support too.
I used attribute td width=”100%” this seem to fix the font issues for outlook
Hi promail, I still haven’t had an update and its taken you over 17 hours? Is this your standard customer service to those that have purchased your templates? One email stating please contact support is not great customer service at all..I want update as to where you are with this template fix??
We are currently investigating the issues you have reported , the template works very fine but in few clients it have some very small bugs .
Please wait for the update .
I’m unsatisfied with the lack of communication and good customer service. It’s taken you over your 12hour period to advise an update? A client has specifically asked for it and I have provided you with the test from campaign monitor.
Microsoft 2007,2010,2013 and Yahoo Mail are major issues for these clients.
When is likely to be resolved?
We have replied to your email , Thank you .
Hi nice work, I installed on Mailchimp and I can’t move modules around or turn it off. What can be the problem?
have you fix this yet can you let me know what to do thanks
Please contact us at email@example.com and we will assist you in everything
Excellent product! My question: What is the recommended size for the logo in pixels when using Mailchimp? I keep getting a stretched logo when I upload it to the Mailchimp interface.
Thank you for using Matromail, please can you contact us at firstname.lastname@example.org so we can help you in this.
mm it is not working on MailChimp.
Send a email to support and they answer me quickly sending me a “fixed” file.
Id didnt work either.
Im waiting for response.
I will keep posted about how it goes.
The template works great on Mailchimp please note that you have to import it in the campaign section.
Here is a video tutorial on how to do it.
Thank you. I fixed the Star Rating.
Thank you so much, for anything else please let us know.
We have just released a new update for Metromail 1.3 fixing some few bugs in Campaign monitor, and we have also fixed some issues with email clients compatibility.
This release was about making metromail a fully compatible email template , ready to use on any device and rendring perfectly on all major clients.
If you have any request , email us at email@example.com
It does not work properly in Android’s Gmail app. Is there any way to fix this?
I have emailed you but have yet to get a reply.
We have sent you a reply please check your mails.
Hi, in your email you said you would investigate it, but I have yet to receive any further reply.
Please check your mails
We have sent to you a reply, thank you.
I love the design of this template. However, I find your support emails unsatisfactory. You have not provided any real answers to the issues I raised.
In case anyone stumbles across this comment and is facing issues on Yahoo Mail, I have found a solution:
If you are Eduardo Augusto we have tried to send you many emails but we keep getting A failure delivered message…, we reply to every email we receive and everyone is satisfied with our support.
If this is the case please give us another email adress so we can contact you.
is it possible to use with aweber ? thx.
Yes it works you have just to import the HTML version.
this dose not work in mailchimp
There is no issue with the template in Mailchimp, it works perfectly.
Please make sure you import the template in the campaign section, if you need help please contact us at firstname.lastname@example.org so we can send you a video tutorial.
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