Support for Metronic - Bootstrap 4/5 HTML, VueJS, React, Angular & Laravel Admin Dashboard Theme

Support for Metronic - Bootstrap 4/5 HTML, VueJS, React, Angular & Laravel Admin Dashboard Theme

Cart 101,595 sales
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keenthemes supports this item

Supported

This author's response time can be up to 1 business day.

Popular questions for this item

The Official Support Policy

Our support primarily covers all pre and post-sales questions, basic product related questions, and bug reports. You can send in your requests to our support forum at devs.keenthemes.com. You can also follow us on Twitter to get the latest news and updates regarding our themes.

To be eligible to request technical support you must have purchased the theme and have at least one regular or extended license. To users with no “purchased” badge technical support is not provided through the ThemeForest comments dashboard. For the email support, you must provide your license info for us to mark you as a “verified customer” in your email support system.

When you send a support request please do describe your issue in more detail. If you can provide a link to your developing site then this can help us to solve your issue faster.

Upon submitting a bug report, we will take it as a high priority case and we will release the fix with upcoming releases or we can send the fix to a customer via email if the customer needs the fix urgently.

We do not support individual customization, but we tend to advise and show direction on customization requests that customers ask. Also server-side implementation(PHP, .net, java, login, database connection, etc) is not covered by our support since Metronic is an HTML theme and its not fully functional admin panel or application.

All 3rd party plugins used in the theme are provided as a bonus and we do not give any guarantee to their functionalities. Also, our support does not cover any 3rd party plugin customization or bur fixes that are not in our control.

Metronic theme covers only the frontend part and the backend integration and development issues(e.g: php, .net, mysql, java, etc) are not covered by our support since the backend implementation is the responsibility of buyers.

Customers are always welcome to ask for feature requests and give suggestions that can improve our premium themes. All feature requests definitely will be considered and the new features will be released with upcoming releases.

Our support generally operates from 9 AM – 6 PM GMT+8 time from Monday – Friday. The support response time is 24-72 hours but normally we tend to settle the questions as earlier as possible(even earlier than 24 hours when possible).

Regular License Info

Regular license can be used for end products that do not charge users for access or service(access is free and there will be no monthly subscription fee).

Single regular license can be used for single end product and end product can be used by you or your client. If you want to sell end product to multiple clients then you will need to purchase separate license for each client. The same rule applies if you want to use the same end product on multiple domains(unique setup).

For more info on Themeforest licenses you can check http://themeforest.net/licenses/standard?license=regular

Extended license Info

Extended license can be used for end products(web service or SAAS) that charges users for access or service(e.g: monthly subscription fee).

Single extended license can be used for single end product and end product can be used by you or your client. If you want to sell end product to multiple clients then you will need to purchase separate extended license for each client. The same rule applies if you want to use the same end product on multiple domains(unique setup).

For more info on Themeforest’s licenses you can check http://themeforest.net/licenses/terms/extended

Font Icons Display Issue In Firefox

In firefox “security.fileuri.strict_origin_policy” by default set to “true”. Thats why firefox couldn’t found the file font icon files(e.g: fontawesome) since browser doesn’t support by default to go relatively upward, but the strange thing is, its only applied to the font files.

As a solution you have to change “security.fileuri.strict_origin_policy” to false in the about:config settings

Or you can deploy the theme into a webserver(localhost or remote server) and the icons will be displayed as expected.

For more info please refer below:

http://kb.mozillazine.org/Security.fileuri.strict_origin_policy

“Local documents have access to other local documents in the same directory and in subdirectories, but not directory listings. (Default) “

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Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy

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