707 comments found.
Pre-sale question. Please do you offer free installation after purchase? Thanks
Yes I do. You only need to provide Wordpress admin account, so we will install help you.
1. Please is there a way to switch between currency for users to make payment in their local currency. 2. Can you disable the profile picture showing on the right side of every events?
Hi,
1: No it ins’t.
2: Yes. You can customize template in child theme for this problem.
I have some Questions. Please Give Answers
1. User after buying ticket, they need to get PDF Ticket to their Email. How is it possible?
2. QR code: What is the Use of QR code on Ticket?
3. Can we charge different service fee for differant events
4. How can we check Event Wise Sales Report ?
5. Can we disable Service Fee for “Free Tickets”?
6. Can We Add Extra Fields for Single Event Page ?
7. Can we customize the PDF Ticket?
Please Answer my Questions
Hi,
1: Yes. The theme supports this.
2: You can use App to scan QR Code.
3: No you can’t
4: You can read here https://ovatheme.gitbook.io/meup/main-features/make-event/manage-sales
5: Free Event: System Free only display if you choosed Amount Fixed. We will fix this problem soon.
6: You only can add custom taxonnomy: https://ovatheme.gitbook.io/meup/main-features/custom-taxonomy
7: You can customize layout PDF ticket https://ovatheme.gitbook.io/meup/develop/customize-pdf-ticket
Thanks!
How can we prevent ticket from duplication, some one will change our ticket and go to event, how to prevent from it
You can use App to scan QR code in ticket, so the ticket can’t duplicate
iam non technical, can you help me to create app
We support Android app, so you can download app and use it. Also we supports code for building app, so you can use it for customize app.
Can i Use Demo App for my website or should i build own app for my website
the demo app you are providing, Can we use it
We provide app for scan QR code, so you can download and use it for your site
The Demo app you provide, not working with my Website Credentials, am enable to login
Please read how to use app here: https://ovatheme.gitbook.io/meup/main-features/app-scan-ticket/use-application/use-app
I have followed the Instrustions, I have Registered a User with demo and demo pass
But am unable to login
Hi,
- I’m sure, the app is working. Please check sure the all step.
- If you bought the theme, please make a ticket here https://ovatheme.ticksy.com/. Include your wordpress admin account, so we can check help you.
Pre-sale question.
1. Please is it possbile to disable the package for vendors.I only want to charge vendors only by commission 2. I want commission on a every sale a vendor makes…. 3. Can the app scanner be customized such as color etc. 4. Does admin or site owner has a dashboard just like vendor to see profits and commision?
Hi,
1: The Admin still have to setup a default package. However the vendor don’t need to register package because it is auto assign to vendor.
2: Yes. The theme is working like this.
3: You have to customize app by yourself.
4: Yes. The admin can check profit and commision like vendor.
hi, We are having a problem on the site, when I change the maximum total number of tickets in my listings >> Manage events, it is not changing the maximum total number of tickets in create event >> ticket >> add new ticket, I end up with 2 numbers total different maximum income. I even printed the two screens but there’s no way to send it here.
Hi, Please make a ticket here https://ovatheme.ticksy.com/
Is it possible to keep the entire event grid box the same height for all events displayed? If possible, what should I do? https://ibb.co/prNh7V8
You don’t fix this because it is depend height of event title.
¿What is the exact functionality of this option? what url should i put?
Secret Key QR Code This key will attach to string to make QR Code
Hi, You can insert any url. It is part to make QR Code.
Hi, is it possible for customers to add options when they order a ticket? E.g. they can buy 1 ticket for 10 eur and they can add 3 drink-vouchers of 3 eur each, so the total checkout amount would be 19 eur? Thank you
No it isn’t
Hi Ovatheme, thank you for the useful software! I have a question: Is it possible to launch a website in two different languages simultaneously – the description of the event and the purchase of tickets in two other languages at the same time?
You can use WPML to make multiple language however note only Admin can make multiple language for an event, the vendor can’t make this.
Hello, after the last update of the site, some customers when purchasing the ticket report that they fill in the correct check-out form and when finalizing the order, the site keeps loading and does not finalize and does not make the payment, we receive the reservation and we need to issue it manually the ticket payment link, this only started happening after the last two updates.
Hi, These update recently isn’t related to booking process. Please check your ticket in forum.
I have some questions:
1- Is it possible to change the height of the single event header image? 2- In which file can I change the CSS of the future events grid? 3- Is it possible to add elements from one style to another?
Hi,
1: Yes it is. You can change height in setting of element: https://prnt.sc/uKrmVGpCXiNg
2: Change CSS: Please debug CSS in browser and insert customize CSS in style.css file in child theme
3: I think you can debug CSS in browser then copy CSS necessary to use for other element.
I hope that this help you.
Best regards,
Ovatheme
*I was referring to the single event header. (height)
Hi, You can add bellow CSS to style.css file in child theme .single-event .event-banner .single-banner{ height: 450px!inportant; }
Hi, it is possible to embed a link from MeUp onto another website?
No it isn’t. The theme doesn’t support embed link.
Hello I have another questions for another project. 1) I wonder if there is any possibility to let vendor choose a commission package instead of package? We want to get for example 5% commission from each ticket sale of vendor? 2) On vendor dashboard when they want to choose seat map while they are adding an event, it asks for a shortcode and says ask for a shortcode from admin which seems so unproffessional; is there any possibility to add seat maps as admin and assign them to the vendors so when they are adding a new event they can choose the right seat map from a dropdown menu instead of writing shortcode?
Thank you for you answers
Emre
Hi,
1) Vendor only can choose Package. The admin can setup commission for per package.
2) The theme doesn’t support this.
Best regards,
Ovatheme
Thank you for your reply. I do understand that theme does not support these but will it be a feature to be added as it gives a better usage for vendors and admins too. And also commission system can be added as a feature too as instead of package admin (I want this option for example) instead of forcing vendors to buy a package) because this might be more attractive to the vendors as they may dont want to pay a package fee when they are not sure if our website will be enough good to sell their tickets. I hope you do understand what I tried to mean.
Hi,
Vendor choose commission options: What is different between these options ?
You can setup Fee to register package to 0, so the vendor can register it.
Best regards,
Ovatheme
Ohh sorry I got it okay. My mistake. But what about the other question. Can it be done as a feature? Im not sure but it can be more professional instead of asking a shortcode from admin can be chose from a dropdown menu after admin add their seat map and assing it to the vendors
Hi,
We will consider this feature. Because per seat map is different for per vendor, so I’m not sure it is good for choose dropdown seat map.
I understand your concern but can it be done like in a way? - Create map from image map plugin - And make a field on vendors profile on admin side - Admin can add seat map shortcodes on Vendor A profile and Vendor A can see it as a dropdown on their profile maybe.
We will consider this in the future.
Okay thank you. Looking forward for this feature to buy the theme. Thank you
Hello I have pre sale questions if it is possible for you to answer them;
1) Is it possible to add different layouts for each event (concert) for seat map and draw and price them individiually?
2) Do we need to pay any hidden or monthly costs to use qr code scanner system and for anything else?
3) For qr code scanning I think we dont need a mobile app only scan it from our mobile device camera and choose the ticket as valid or checked in. But what about if the buyer of the ticket scans it himself or herself and click on as checked it. Is there any secure system to prevent this happen?
Thank you
Emre
Hi,
1: No it ins’t.
2: No you don’t.
3: – Buyer scans tickets: The ticket can’t update in database.
- Only Vendor scans ticket, the status of ticket will update in database.
Thanks!
Hi,
- The theme included this plugin (image map pro), so you can use it for draw and setup price for different area.
- Only Admin can use draw functions, the vendor can’t draw.
Your support is requiring me to pay some amount again so this is the only way I can relay my complain
I can not get the events ticket menu to show Relating to this ”/make-event/manage-sales#manage-tickets”
Hi, Do you want to make a menu like /make-event/manage-sales#manage-tickets ? If Yes, I don’t understand why make-event relate to Manage Sales. Can you send some screenshots ?
I am relating to your manual . search this “”/make-event/manage-sales#manage-tickets” on your user documentation for understanding
Hi, Sorry I don’t find it. This is documentation https://ovatheme.gitbook.io/meup/ , please send me a link in documentation.
Also I need to turn of the tickets count on the purchase page
- Manage Tickets: You have to register a package allow export tickets before create an event. Please check again this.
- “turn of the tickets count on the purchase page”: Can you send me screenshots ?
Thank you
- “turn of the tickets count on the purchase page”: Can you send me screenshots ?
Can vendor make this change by role function? and how?
- Manage Tickets: You have to register a package allow export tickets before create an event. Please check again this.
How to change event package to show manage tickets?
You can assign package for event. Read here https://ovatheme.gitbook.io/meup/main-features/admin-features/manage-event
It does not show for me
https://imgur.com/a/IuCFM1GHi, Please logged site with Admin account.
Yes I am logged with admin account
Hi, Please check surely you updated the theme to latest version 1.5.3
I mke use ofchild theme and yes I am updated to 1.5.3
I need the child theme version 1.5.3 as it is 1.0.0
Did you update Event List plugin to version 1.5.3 ?
Hi, on demo results page, I can’t find the way to sort events, it would be great to have the possibility to sort by upcoming date for instance or by price. Thanks
Hi,
For Upcoming Event: You can choose it in backend.
For Price: You can create custom taxonomy like High Price, Low Price, so the guest can choose it in search form
Thanks!
Hi, I have a question : can I change the field time in order to have more possibilities ? Because in the demo the max is “next month” but when you want to manage your events in the next following 6 months, it’s really not convenient to find the events with your system ? And is it possible to display a dates selector (as for airbnb for instance) ? Thanks
Sorry the theme doesn’t supports this because it is related performance of site.
Hi, I would be happy to purchase but I guess that there is a deal-breaker for me : is it possible for users to see the price including VAT ? Because in the whole European Union it’s mandatory to see the prices including VAT and it’s only in checkout page that the whole price is spread in price + tax vat.
Thanks a lot because I can’t find the way and if not possible I couldn’t purchase… 
Thanks a lot for considering !
Best
And same, system fees should be included in the displayed price. You simply should have an admin setting : display full price (including vat + system fees) to user : yes/no and manage according to that.
Hi, We will consider this in the future.
2 things: 1. do you can update the changelog in documentation site? 2. your demo site is broken on events
Hi,
1: I just update feature changed in description of themeforest and a file in package
2: Demo fixed. You can check it now
Now the theme supports RTL language.
How do I view vendor wallet area? and request payout?
i do not see the payout options. why?
Please check surely you updated theme to latest version 1.5.3
