803 comments found.
Presales: Is there Google Meet and Zoom integrated into the theme in a way that everything is happening within the site and users do not have leave the platform?
Currently the theme doesn’t support this. The customer only can get user/pass access google meet and zoom.
Hello ! Great Work with the plugin ~
One question
How to have the ratings of the event only for the people who attempt to the even so they will rate it after the event ends(it could be by date) ( so the have a good feedback to Rate/review the event) and not before (maintaining the condition that the only ones who can rate the event are those who bought/getFree ticket and attended the event. everyone can see the rates that are made to the event once the event is over.
Thank you .
Currently if the user bought event, him can rate any time and display purchase icon in comment. Thanks for your suggestion, we will consider it.
Where the customer’s CPF is located in the database, I need to search for some data from the database using the CPF, this data is inserted on the checkout page.
- You should read here https://codex.wordpress.org/Database_Description to know about database structure in WordPress.
- The most data of plugin store in Custom Post Type.
do you have a way to make register form more tiny?
Please explain more about your idea.
For my final design of the registration page, the form, is too big (height), perhaps making the separation between field and field a little shorter? please help me with that.
https://ibb.co/9G8hJxD
.ova_register_user .ova_field_wrap{
margin-bottom: 10px;
}
I plan to purchase this them in few hours but I want to ask for the fee if I want you guys to handle the customisation for me
Hi,
The fee is depends your requirement. We can instruct for some simple change or we can custom work for you.
Hello,
Is it possible to have certificates for i send to attendees after the events? Our customers are increasingly asking for this feature. I saw that another yours plugin shows certificates for participants… I had asked about this 2 years ago but it was not answered.
Thank you. Regards
Sorry the theme doesn’t support this feature.
More problems! The theme has many errors, especially when you use a seating map, I show you some screenshots.
https://i.imgur.com/jJDWF01.jpgLink event test on mobile https://mientrada.pe/cart-event/?ide=14839&idcal=1699473375
In addition to that, image map pro is not the best plugin to make seat maps, it is too tedious to make maps of more than 100 people, draw seat by seat, name seat by seat, rename seat by seat, write the name of the seats one by one so that the seating map can work, imagine how much time it would take to create a map for 500 people, or for 1000??? This should be able to be done by blocks of seats per row, as other themes commonly do.
The current update (if we take aside the errors), although it is true that it allows the use of areas, it does not come with one of the most important which is to allow choosing types of seats (seats for children, adults, the elderly, students, etc.), this We have asked you for it a long time ago, you said it would come in the next update, and two updates have already passed since that. The theme has a lot of good things, but these missing things and bugs are core features for any ticketing theme. Please fix it soon..
Hi,
- Error: I don’t understand what is error here ?
- Send me any theme create seat map with 500 or 1000 People.
- Seat Maps: Multiple Price: Please check again my reply before. We said: “We will consider this feature”. And of course: We will find a solution for this problem in the future.
Thanks!
1- The error is that you cannot select the seats, it shows a transparent white background in front… and does not allow you to select anything.
2- Themes tickera compatible, themes eventOn compatible, themes fooevents compatible, themes Webnus Modern compatible….
3- What you said was: look at it yourself https://i.imgur.com/M6kP04y.png
tal vez te sirven estos plugins en lugar de image map
https://wordpress.org/plugins/stageshow/Hi,
1: You should disable Tooltip because in mobile you have to double click for choosing seat map.
2, 3: We will check these features soon because It is complex, so we need more time for resolved. Also we will check these plugins that you suggestion.
Best regards,
Ovatheme
Thank you, I think you have done a very good job with this theme, however I encourage you to put more emphasis on these essential and relevant features. Try the stageshow plugin, it’s free and also has good support.
Thanks for your suggestion. Surely we will check stageshow plugin.
I have this error when I publish an event with seating map. This is the screenshot of the error https://ibb.co/0Bcnnq7
This is the link to the event. https://mientrada.pe/event/under-the-sea-a-tale-of-transformation-and-self-discovery/
Please delete browser cache and check again.
On the other hand, is there a way to automatically delete the cookies and cache when entering the cart event?
The Cookies will deleted after the customer click Checkout Button because we want customers to rebook tickets if they have not book before.
This problem has not been resolved with the indication you gave me, there is a problem especially with Apple devices, could you please check my site and see what the problem is, and help me correct it please? my site is: https://mientrada.pe
I checked your site and the cart is empty then click “Checkout Submit” button.
Please check this event, is only running. https://mientrada.pe/event/under-the-sea-a-tale-of-transformation-and-self-discovery/
Step 1: https://prnt.sc/pI8cP9pc9i_l Step 2: https://prnt.sc/VXE9lUiE3N68 Step 3: https://prnt.sc/dZNh9DTz7l9- After I access again Cart page https://mientrada.pe/cart-event/?ide=14793&idcal=1699385711 and it is empty.
And is it wrong that when you return the cart is empty? How should I solve that? ...as you will see… this is an event for 1000 people, and approximately 20-25 have had problems choosing seats on the map, mostly Apple devices. Did you do the test with an Apple device?
- “The cart is empty after the system redirect to checkout page”: It is correct. The system is working exactly this.
- Yes. I’m checking in MacBook Pro and iPhone.
To those 20 – 25 people who had problems, the problem was the same, it did not let them select the seats and the map appeared with all the free seats, although there were already several seats reserved in red. I did a test on a couple of Android devices and had the same problem, but it was resolved if I opened the event in an incognito tab of the browser. I leave you the screenshot in case you recognize it as a common error. https://prnt.sc/LyzpX6PQ5xQ5
I checked your image https://prnt.sc/Nly6w5WjpC9d and seems it is problem with browser cache: Seems some CSS and Javascript doesn’t load. You should delete cache browser and delete cache server and test again.
Could it be due to the caching plugin I use? wp rocket. Any cache plugin or recommended configuration?
I think it cache in browser of client. The client can delete browser cache or the browser will auto delete after period time.
This is extension in safari check. It isn’t effect to theme.
Can I white label the app or we have to use the MeUp app?
Sorry I don’t understand you mean. Please describe more about your idea.
hello, there is a problem in theme, when a client choose seats ( A1,A2 ) for example, they shold be removed from the list of available seats but they are not removed, clients can choose same seats again and again !
Hi, Sorry I don’t understand you mean. Please explain more detail.
in the simple seat ticket, there is a field with the list of seats i have to fill, for eample ( A1, B2, C3), when some one buy a ticket and choose seat A1 for example, A1 seats shouldnot be available anymore, but wen another one see the available seats, seat A1 is still available
We will fix this problem ASAP.
1. i want attendees to receive sms of the details of the event they just registered for… but currently its only email notification… is there a way i can integrate sms notification to the attendee???
2. how do i edit the registration form in the cart?
Hi,
1: Currently the theme doesn’t support this. We will consider to add it in the future.
2: You can show/hide some fields by customize template in child theme. Also you can add Custom Field to Cart. Read here https://ovatheme.gitbook.io/meup/main-features/custom-field-booking-form
Best regards,
Ovatheme
Where do we set admin commissions and booking fees For the vendors and customers in this template?
- Setup admin commissions: It is in package. Read here https://ovatheme.gitbook.io/meup/main-features/package-feature/make-package
- Bookings fees: I think you are talking about system fees. Read here https://ovatheme.gitbook.io/meup/main-features/settings/tax-and-profit#system-fee
Excellent work, it is a very complete theme.
I have two queries
1) If the customer purchases 5 tickets, can they receive the 5 QR codes in a single file instead of 5 separate tickets or does there only be 1 general QR?
2) What routes should I modify to change the language of the APP
And as a suggestion, I am also in favor of having variable prices on the seat map (adults, children, etc.)
And it would also give them a lot of sales if they include the point of sale, so that tickets can be sold directly at the events.
Thank you
Hi,
1) No it isn’t.
2) We support code to build app, so you can change directly text in App then export to .apk file or apple store.
We will consider these features in the future.
Best regards,
Ovatheme
is there a video tutorial on how the app worked on to the basic level?
No it isn’t. You can read documentation here https://ovatheme.gitbook.io/meup/application-scan-qr-code-in-ticket/use-application/use-app
Do you intend to implement the Facebook Pixel?
Hi, We don’t have plan for this. However we will consider this feature.
please how do i get the apk to verify the attendees to the event?
You can download it in theme package or access link in our document.
is it customizable to suit my logo and colours?
You have to customize code for adding logo anh change color in app. You can download code to build app in theme package.
thank you. one more thing… please can the admin approves event created by organizers before it gets published?
Yes it is.
great… is the pdf ticket redesignable or customizable
You can customize template pdf ticket in child theme.
Hi, is it possible to translate the all them in another language like French or Spanish?
Yes it is.
But it seems like your plugin is not compatible with WPML. What is the easiest and efficient method do you recommend to translate the theme into another language. I need the website to be at least in English and French.
Hi,
- if you want to translate theme to other language: The theme supports this. You can use Loco translate plugin to translate text to your language.
- If you want to make multiple language for site: You can use WPML. However for event: You only can make multiple language in backend, the vendor can’t create multiple language for event.
I hope that this help you.
hi, is there a way to bulk upload customers / bookings / tickets? and for customers to get email with QR code as soon as bulk upload has finished?
basically we had started selling tickets before the site could go live so now have a list of customers that we need to generate the QR code for and adding them one by one on the backend panel is impossible.
please help
Yes. You can create Booking in backend then create ticket and send it to customer. Read more here https://ovatheme.gitbook.io/meup/main-features/admin-features/manage-booking#3-create-booking-in-backend
Hello, is there any way to install a plugin to show a clickable calendar?
similar to this one https://icalendario.br.com/m/imprimir/2023/mensal/outubro/calendario-outubro-2023_4196_15.png
where the person clicks on the day and on the right side it shows all the events that day?
Hi, Don’t have any plugin for this. We can custom work for you this feature.
When someone tries to register they get an error, can you help me? (I can no longer open support tickets because it has expired..)
error shown: An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
I need to check detail about problem. You should “renew support”, so we can support you easily.
The problem occurred after the last update.. will I have to renew and pay US$ 54.63 for it to be resolved or to receive a solution?
Really?
Please contact me here https://themeforest.net/user/ovatheme#contact Include some screenshot about your problem also send your Wordpress admin account in mail.
