This author's response time can be up to 2 business days.
good theme, but I have the same problem as user “roudox”, who wrote about it 3 month ago: “When the app is used on my mobile device, and I try to enter data into any of the forms, the page reloads”. It works fine on my PC and Iphone, but problem appears, when I use the forms on Samsung Galaxy (S3, S4). When Galaxy keyboard appears on the screen, js script automatically recalculates the height of the window and page reloads.
Please tell me how to fix this problem on Samsung Galaxy.
Thanks for appreciating our theme.
Could you please open a ticket at multia.ticksy.in. We are working on the issue and will drop you a mail as soon as it gets fixed.
Hi, the html 5 video does not work in Firefox on your demo or downloaded files, could this be fixed as it does say it is Firefox compatible, thanks.
Maybe it is taking time to load, but it working on our browser. Kindly Check again
Hi, How can I make the rain or snow effect only on one page IE: homepage
Hi, can you please open a ticket on multia.ticksy.com
Hi, is there a way to slow down the snow effect?
Does the video need to be a certain size in order to play? I have a mp4 that is 12.mb and will not play. However, when i switch it out with the sample video, it works.
How do we make the email field disappear after the User enters their email and it successfully gets sent off? The email field should disappear and just display the Success message. If error message, then the email field should still be displayed?
Hi can you please raise a ticket at Multia.ticksy.com
I was thinking of buying this template. A few questions though: doesn’t come with installation guide? Also: is it possible to loop a particular fragment of youtube video instead using the whole video? For example, say I need to make a video backgound via youtube video but I want the video to start from 30th second (instead of 1st), Is that possible?
Hi Welovedoka, We have provided proper documentation with this template as well as our support help you if you have any query. You can raise a ticket on multia.ticksy.com or mail us firstname.lastname@example.org. You can show youtube video by fragment with looping. Please refer http://loopthetube.com/
Hey guys, I sent you an email with a couple of questions from butorina.ca domain
Hi, will check and get back soon
Thinking about purchasing this theme.
When the page is loading can you change the loading icon?
Hi the loader can easily change. We can help you with it once you buy the template.
Hello, I’ve purchased and love this theme. I can understand the video not working, but I’m having a hard time making my photos show up in mobile. Is there something that I can do or that I’m overlooking that would make them be as responsive as the rest of the site?
Hi can you raise a ticket at Multia.ticksy.com
Hi, is there a known issue with the contact_me.php script when working in subfolder?
I have noticed that everything works fine in root folder, but not on subfolder.. Just getting “null” when trying to send form. (all files are in the subfolder, nothing missing)
Could you please check on your own sys and guide me to a solution?
Thanks in advance
Hi, Can you raise a ticket at multia.ticksy.com. We will help you out.
I’m having a LOT of trouble receiving messages from the contact form if a “Gmail” address is used. We have sent test emails to this mail account numerous times from actual Gmail accounts and are baffled as to why this
is occuring. Is there a fix for this or no?
Hi please raise a ticket to Multia.ticksy.com. We will fix he problem for you right away.
Okay I did, it’s ticket # 654442. Thanks!
Hi, We will reply back today with the same.
Im trying to put social icons at section 1, but doesnt show. Can you help me?
am i the only one with strange background zoom on Iphone 6 & plus?
images are zoomed extreme..this can be reproduced on your demo page: http://multia.in/theme/miapp/image/
I asked support for a solution and they tell me its a custom work with additional cost.
Images are well reduced on all mobile except iphone 6 / plus.
Can anyone confirm issue?
Hello, we are looking into this. Will get back asap. If there is an issue we will help you out without the charge.
(can be deleted)
Hi. If you have any question, please raise a ticket to Multia.ticksy.com
I am really looking forward to purchase your theme. However, I have a question: Is there any option to combine your awesome snow background and countdown clock? How difficult is this procedure? To be honest I am not so advanced in website building.
Thanks in advance!
Hi, It’s easy to combine both code together, we will help you to achieve this. Thanks.
Hi, I am trying to get the notify and contact forms to work correctly.
My notify/subscribe forms is returning the error 503, I made sure the API key and List ID is correct.
My contact form is not doing anything after filling up the forms and pressing ‘Send Message’
Thanks for the help in advance.
hello, can you please raise a ticket at multia.ticksy.com?
Can’t, returning “envato verification error”
Ok we will check that. Please mail us at email@example.com
Hi, I have sent the support request to firstname.lastname@example.org but still have not receive an update. Thanks.
Hello, we will check and get back to you asap
Hello, can I see the credits (for licensing question) of the original creator of snow effect .js
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $1.50
Unlimited downloads only
$29 p/m on Envato Elements
Download over 18,000 items now
Learn almost anything with
Envato Tuts+ for free
9000 free tutorials, 3000 paid courses
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work